[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Oracle is hiring a Customer Service Specialist to provide day-to-day technical and project-based support for end-user hardware and software. The role supports, troubleshoots, maintains, and deploys desktop, laptop, network, printer, and peripheral equipment and systems.

Responsibilities

• As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support
• You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity
• In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed
• As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate
• Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues
• Incident resolution
• Remediation
• Printer and peripheral deployments
• On call and facility moves support
• Projects with endpoint equipment configuration and deployment

Skills

• Applicants are required to read, write, and speak the following languages: English
• Advanced skills in hardware / software support
• Skilled in replacing components for warranty repairs with laptops and desktops
• Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues
• Knowledge to deploy and configure various images to end point devices
• Skilled with printer configurations and installation of various peripherals
• Advanced troubleshooting skills
• Advance skills in end user device configurations
• Operating systems deployments as required

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible Vacation for all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation for all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, vacation accrual is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• 72 hours of paid sick leave upon date of hire; refreshes each calendar year, with unused balance carrying over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview