Seasoned Danish Customer Experience Specialist – Remote or On‑Site – Embrace a Mediterranean Lifestyle While Driving Global Service Excellence at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that is redefining the way businesses connect with their audiences worldwide. Rooted in the heart of Greece, we blend cutting‑edge technology with heartfelt service to create experiences that resonate across cultures and continents. Our team is a vibrant mosaic of talent, united by a shared passion for innovation, collaboration, and continuous growth. Whether you’re working from a sun‑kissed office in Athens or from the comfort of your home, you’ll be part of a culture that values creativity, autonomy, and a healthy work‑life balance.

Why Join brighthush?

At brighthush, you’ll be part of a rapidly expanding global brand that spans tech, e‑commerce, automotive, and entertainment. We empower our people to thrive in a dynamic environment while enjoying the relaxed Mediterranean lifestyle. Here’s what makes us stand out:

• Competitive Compensation: We reward expertise and dedication with a salary that reflects your experience.
• Flexible Work Arrangements: Choose remote, on‑site, or a hybrid model that fits your lifestyle.
• World‑Class Training: Access to continuous learning programs, certifications, and industry events.
• Diverse & Inclusive Culture: A workplace where every voice matters and innovation is celebrated.
• Global Impact: Your work will touch customers across the globe, shaping the future of customer experience.

Key Responsibilities

As a Danish Customer Experience Specialist, you will be the friendly, knowledgeable voice that connects Danish customers to brighthush’s world‑class solutions. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in fluent Danish, ensuring a seamless and personalized experience.
• Diagnosing technical and service issues, consulting internal knowledge bases, and collaborating with cross‑functional teams to deliver accurate, timely solutions.
• Maintaining a high level of customer satisfaction by providing empathetic, proactive support and following up to confirm resolution.
• Documenting every interaction in our CRM system with meticulous detail, ensuring data integrity and compliance with data‑privacy standards.
• Identifying recurring problems or trends, and sharing actionable insights with product, engineering, and quality teams to drive continuous improvement.
• Participating in regular training sessions, knowledge‑sharing workshops, and team huddles to stay current on product updates and best practices.
• Contributing to the creation, review, and refinement of support documentation, FAQs, and self‑service resources.
• Assisting in the onboarding of new team members by sharing best practices, troubleshooting tips, and cultural insights.

Essential Qualifications

We’re looking for candidates who meet the following criteria:

• Native or near‑native fluency in Danish (C1‑C2 level).
• Solid English proficiency (B2 or higher).
• Strong computer literacy – comfortable navigating multiple screens, CRM software, MS Office, and digital platforms.
• Excellent written and verbal communication skills, with the ability to tailor tone to diverse audiences.
• Empathy and a genuine customer‑first mindset, always seeking to understand and resolve needs.
• Problem‑solving aptitude and the ability to think on your feet in fast‑moving environments.
• Positive attitude, resilience under pressure, and a collaborative spirit.
• No prior experience required – we provide comprehensive paid training and mentorship.

Preferred Qualifications

While not mandatory, the following experience will give you an edge:

• Previous customer service or call‑center experience, especially with Danish customers.
• Experience in tech, e‑commerce, automotive, or entertainment sectors.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Basic conversational skills in Greek – a plus for local collaboration.
• Experience with remote work tools (Slack, Teams, Zoom, etc.).

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication Excellence: Clear, concise, and friendly communication in Danish and English.
• Technical Proficiency: Ability to troubleshoot software and hardware issues quickly and accurately.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams across time zones.
• Customer‑Centricity: Put the customer’s needs at the forefront of every interaction.
• Data‑Driven Mindset: Use metrics and analytics to improve service quality and efficiency.
• Continuous Learning: Eager to grow, stay updated on industry trends, and share knowledge with peers.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the markets we serve. We offer:

• Structured onboarding and mentorship programs to jump‑start your journey.
• Regular skill‑building workshops, certifications, and access to global learning platforms (LinkedIn Learning, Coursera, Udemy).
• Clear promotion tracks – from Customer Experience Specialist to Senior Advisor, Team Lead, and beyond.
• Cross‑departmental projects that broaden your experience and expose you to new business functions.
• Annual performance reviews with transparent feedback, goal setting, and career planning.
• Opportunities to attend international conferences, webinars, and industry events.

Work Environment & Company Culture

brighthush is built on a foundation of trust, respect, and innovation. Our culture is defined by:

• Open communication – every voice matters and is heard.
• Work‑life balance – flexible hours, remote options, and generous vacation policies.
• Community engagement – team outings, volunteer days, and cultural celebrations.
• Inclusive environment – we celebrate diversity and encourage different perspectives.
• Health & wellness – gym memberships, mental health resources, and wellness programs.
• Creative workspace – ergonomic offices with natural light, collaborative zones, and a relaxed Mediterranean vibe.

Compensation, Perks & Benefits

We believe in rewarding hard work and dedication. Your package includes:

• Competitive Salary: €1,300 – €1,500 gross per month, commensurate with experience.
• Annual Bonus Structure: 14th salary (Christmas bonus) and a second bonus split into two installments (April & July).
• Performance Bonuses: Monthly incentives tied to key metrics.
• Health Care: Comprehensive medical coverage, including dental and vision.
• Relocation Package: For candidates moving from abroad – travel expenses, initial accommodation, and a relocation stipend.
• Continuous Training: Paid courses, certifications, and access to educational platforms.
• Discounts & Perks: Partner discounts on travel, tech gadgets, and local services.
• Flexible Work Arrangements: Remote or on‑site options with a hybrid model.

How to Apply

Ready to bring your passion for customer service to brighthush? Submit your application through our career portal or click the link below. We’re excited to hear how you can help shape the future of customer experience for Danish customers worldwide.