Seasoned Danish Customer Support Specialist – Remote E‑Commerce Support Expert for brighthush’s Global Online Store in Portugal

About brighthush

brighthush is a trailblazer in consumer technology, setting the gold standard for user experience, innovation, and premium customer service. With a footprint that spans more than 50 countries and a portfolio that includes cutting‑edge hardware, software, and digital services, brighthush consistently pushes the boundaries of what’s possible. Our mission is simple: to create products that delight, empower, and connect people around the world.

In Portugal, brighthush is expanding its e‑commerce footprint, launching a new online store that will serve millions of customers across Europe and beyond. To support this ambitious growth, we’re looking for a dedicated Danish Customer Support Specialist who can help us deliver the same world‑class service that our brand is known for.

Why Join brighthush?

• Global Impact – Your work will directly influence the satisfaction of customers worldwide.
• Remote Flexibility – Work from anywhere in continental Portugal while staying connected to a vibrant, international team.
• Career Growth – brighthush invests heavily in employee development, offering mentorship, training, and clear pathways to senior roles.
• Inclusive Culture – We celebrate diversity, encourage collaboration, and foster an environment where every voice matters.
• Competitive Compensation – A comprehensive salary package, performance bonuses, and a suite of benefits designed to support your well‑being.

Role Overview

As a Danish‑speaking E‑Commerce Support Specialist, you will be the frontline ambassador for brighthush’s online store. Your primary mission is to guide customers through every stage of their shopping journey—answering queries, resolving issues, and ensuring a seamless, delightful experience. You’ll work closely with cross‑functional teams, including logistics, finance, and product, to deliver solutions that uphold brighthush’s reputation for excellence.

Key Responsibilities

• Handle a high volume of customer inquiries via email, live chat, and phone, maintaining a professional and empathetic tone.
• Resolve issues related to orders, deliveries, returns, payments, and product information with accuracy and speed.
• Securely manage sensitive customer data in compliance with GDPR and internal security protocols.
• Escalate complex cases to the appropriate internal teams, ensuring timely follow‑up and resolution.
• Collaborate with carriers and logistics partners to track shipments, address delays, and coordinate returns.
• Document all interactions in the CRM system, ensuring data integrity and providing actionable insights for continuous improvement.
• Participate in regular training sessions to stay updated on product features, policy changes, and new tools.
• Contribute to the creation and refinement of knowledge base articles and FAQ content to reduce repeat inquiries.
• Support rotating shift schedules, including evenings, weekends, and holidays, to meet the global demand of brighthush’s customer base.
• Provide feedback on customer trends and pain points to product and marketing teams, influencing future enhancements.

Essential Qualifications

• Native or C2‑level proficiency in Danish (written and spoken).
• Fluent in English at C1 level or higher, with strong written and verbal communication skills.
• Prior experience in customer support, preferably in e‑commerce or tech retail.
• Excellent attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Proficiency with CRM platforms (e.g., Zendesk, Salesforce) and basic spreadsheet skills.
• Strong problem‑solving mindset and a customer‑centric attitude.
• Comfortable working in a fast‑paced, dynamic environment with evolving priorities.
• Valid EU passport or residence card for Portugal, and the ability to work legally in Portugal.

Preferred Qualifications

• Experience with multilingual support teams or handling customers in multiple languages.
• Knowledge of e‑commerce order management systems and logistics workflows.
• Familiarity with GDPR compliance and data protection best practices.
• Previous exposure to shift‑based customer service roles.
• Experience with data analysis and reporting to identify trends and opportunities.

Core Skills & Competencies

• Communication – Clear, concise, and courteous communication across all channels.
• Technical Aptitude – Ability to quickly learn and navigate new software and tools.
• Empathy & Patience – Understanding customer frustrations and turning them into positive experiences.
• Adaptability – Thriving in a constantly changing environment with shifting priorities.
• Team Collaboration – Working effectively with cross‑functional teams to resolve issues.
• Time Management – Prioritizing tasks to meet SLA targets and customer expectations.
• Analytical Thinking – Identifying patterns in customer feedback to drive process improvements.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Danish Customer Support Specialist, you will have access to:

• Structured onboarding programs that cover product knowledge, customer service best practices, and company culture.
• Monthly skill‑building workshops on topics such as advanced CRM usage, conflict resolution, and data analytics.
• Mentorship from senior support leaders who can guide your career trajectory.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Opportunities to participate in cross‑departmental projects, giving you exposure to product development, marketing, and logistics.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote work model is designed to support work‑life balance while fostering collaboration. You’ll enjoy:

• Flexible working hours within the required shift windows.
• Access to a virtual team hub where you can connect with colleagues worldwide.
• Regular virtual coffee breaks, team‑building activities, and cultural exchange sessions.
• A supportive manager who values transparency, feedback, and continuous improvement.
• Inclusive policies that celebrate diversity, equity, and belonging.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for you and your dependents.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Access to a company‑wide wellness program, including mental health resources and fitness memberships.
• Relocation assistance for candidates moving to Portugal, including housing support and orientation services.

How to Apply

If you’re passionate about delivering exceptional customer experiences, fluent in Danish, and ready to join a global tech pioneer, we’d love to hear from you. Submit your application through the link below and let’s explore how you can contribute to brighthush’s success.