Seasoned Danish‑Language Customer Support Specialist – Remote Position in Greece with Full Relocation Support, Career Growth Opportunities, and Global Team Collaboration at brighthush

About brighthush

brighthush is not just a company; it’s a movement that redefines how customer service can be a catalyst for innovation, inclusion, and unforgettable experiences. With a footprint that spans continents, we empower a diverse, distributed workforce to deliver world‑class support that feels personal, proactive, and genuinely helpful. Our culture is built on curiosity, resilience, and a relentless drive to turn everyday interactions into moments of delight.

Why Greece? A Lifestyle That Fuels Your Career

Imagine waking up to the golden glow of the Aegean Sea, sipping coffee on a balcony overlooking the Acropolis, and knowing that your work is as flexible as the Mediterranean breeze. At brighthush, we believe that the environment you thrive in directly influences the quality of service you deliver. Whether you choose the historic streets of Athens, the artistic vibe of Thessaloniki, the serene landscapes of Crete, or the idyllic shores of Santorini, Greece offers:

• Unparalleled quality of life with warm weather, fresh seafood, and world‑class cuisine.
• A rich cultural heritage that encourages a relaxed pace and a healthy work‑life balance.
• Access to a growing tech ecosystem, vibrant expat communities, and endless opportunities for adventure.
• Proximity to the EU, making travel across Europe effortless and inspiring.

Your Role: Danish‑Speaking Customer Support Specialist

As a Danish‑Speaking Customer Support Specialist at brighthush, you will be the frontline ambassador for our Danish‑speaking customers. Your primary mission is to ensure every interaction is seamless, professional, and solution‑oriented, fostering loyalty and satisfaction across multiple channels.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and live chat in Danish.
• Diagnose and resolve customer issues with empathy, clarity, and efficiency.
• Maintain high customer satisfaction scores by delivering timely, accurate, and personalized support.
• Document all interactions in our CRM system, ensuring data integrity and compliance with internal procedures.
• Collaborate with cross‑functional teams—product, engineering, and sales—to provide feedback and drive continuous improvement.
• Participate in regular training sessions and knowledge‑sharing workshops to stay updated on product updates and industry trends.
• Contribute to the creation and refinement of support documentation, FAQs, and knowledge base articles.
• Act as a cultural liaison, bridging Danish customer expectations with brighthush’s global service standards.
• Track and report on key performance indicators such as CSAT, NPS, first‑response time, and resolution time.

Essential Qualifications

• Native or fluent Danish speaker with excellent written and spoken proficiency.
• Strong command of English to facilitate internal communication and collaboration.
• Demonstrated ability to communicate complex information clearly and concisely.
• Proven problem‑solving skills with a customer‑first mindset.
• Self‑motivated, disciplined, and capable of thriving in a fully remote environment.
• Experience in customer support, call center, or help desk roles is a plus but not mandatory.

Preferred Qualifications

• Experience working with SaaS products or technology‑focused customer service.
• Familiarity with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of Greek language or culture, enhancing your ability to connect with local teammates.
• Previous experience in a remote or distributed team setting.
• Certifications in customer service or technical support (e.g., ITIL, Zendesk Certified).

Skills & Competencies for Success

• Exceptional listening skills and the ability to read between the lines.
• Strong analytical mindset to troubleshoot issues and propose effective solutions.
• Adaptability to changing priorities and fast‑paced environments.
• High emotional intelligence, enabling you to manage customer frustration with grace.
• Time‑management skills to balance multiple tickets while maintaining quality.
• Team player who thrives on collaboration and knowledge sharing.
• Proactive attitude toward continuous improvement and self‑development.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career progression. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering product knowledge, communication techniques, and industry best practices.
• Clear pathways to advance into senior support roles, team lead positions, or cross‑functional roles such as Product Management or Customer Success.
• Annual performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to product roadmaps by sharing customer insights and advocating for user‑centric improvements.
• Access to an internal learning portal with courses on technical troubleshooting, soft skills, and leadership.
• Participation in hackathons and innovation challenges that allow you to experiment with new tools and processes.

Work Environment & Culture at brighthush

Our culture is built on transparency, inclusivity, and a shared commitment to excellence. Key highlights include:

• Fully remote work model with flexible hours to accommodate different time zones.
• Regular virtual team gatherings, hackathons, and cultural exchange events.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings—to keep everyone aligned.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.
• Supportive leadership that values work‑life balance, mental health, and personal growth.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Community outreach initiatives that encourage employees to give back to local communities.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for remote Danish‑speaking support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Comprehensive relocation package covering travel, temporary housing, and a relocation stipend.
• Health and wellness benefits, including virtual fitness classes and mental health resources.
• Annual professional development budget for courses, certifications, or conferences.
• Flexible vacation policy and paid time off to recharge and explore Greece.
• Access to a global employee assistance program for counseling and support.
• Technology stipend to equip you with the best tools for remote work.

How to Apply

Ready to embark on a rewarding career journey while enjoying the sun‑kissed lifestyle of Greece? Submit your application through our career portal or click the link below to start your journey with brighthush.

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Join brighthush Today!

At brighthush, we’re more than a company—we’re a community of innovators, problem‑solvers, and dreamers. If you’re passionate about delivering world‑class customer experiences and eager to grow in a dynamic, international environment, we want to hear from you. Take the next step in your career and make a difference from the beautiful shores of Greece.