Seasoned Danish‑Speaking Customer Advocate – Remote, Greece – Championing Exceptional Service, Customer Delight, and Flexible Work Culture at brighthush

About brighthush and the Opportunity

brighthush is a global customer experience powerhouse that is redefining how brands connect with their audiences. With a portfolio that spans fintech, e‑commerce, health tech, and SaaS, we empower millions of users worldwide to feel heard, understood, and valued. Our mission is simple: create support experiences that are personal, proactive, and truly customer‑centric. We do this by blending cutting‑edge technology, data‑driven insights, and a culture that celebrates curiosity, collaboration, and continuous improvement.

We are expanding our customer support footprint in Greece and are on the hunt for a dedicated Danish‑speaking advocate who thrives in a remote, dynamic environment. If you love helping people, enjoy working from the comfort of your own home, and want to be part of a forward‑thinking team that values flexibility, you’ll fit right in.

Why Join brighthush?

• Remote Flexibility – Work from anywhere in Greece with a reliable internet connection.
• Competitive Compensation – A solid base salary plus performance bonuses that reward your impact.
• Growth & Development – Continuous learning programs, mentorship, and clear career pathways.
• Inclusive Culture – A diverse, supportive team that celebrates individuality.
• Comprehensive Benefits – Health insurance, wellness programs, and more.

Key Responsibilities

As a Danish‑Speaking Customer Advocate, you will be the frontline voice for our Danish‑speaking clientele. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat with a high degree of professionalism and empathy.
• Diagnosing and resolving issues related to product usage, billing, and account management.
• Escalating complex problems to the appropriate internal teams while ensuring timely follow‑up.
• Maintaining accurate, detailed records of customer interactions in our CRM system.
• Collaborating with cross‑functional teams—product, engineering, and sales—to provide feedback and improve the customer journey.
• Participating in regular training sessions to stay current on product updates and industry best practices.
• Contributing to the creation and refinement of knowledge base articles and FAQs in Danish.
• Monitoring customer satisfaction metrics and proactively identifying opportunities for improvement.

Essential Qualifications

• Fluency in Danish (both written and spoken) – native or near‑native proficiency is required.
• Prior experience in a customer support or service role, preferably in a B2C or B2B environment.
• Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with customer support tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
• Self‑motivation and the ability to work independently while staying aligned with team goals.
• Excellent problem‑solving skills and a proactive mindset.
• Comfortable using technology and quick to learn new software.
• Availability to work during core business hours in Greece (GMT+2).

Preferred Qualifications

• Experience working remotely for a global company.
• Knowledge of the fintech or e‑commerce sector.
• Experience with data analysis tools (Excel, Google Sheets) to track and report on support metrics.
• Additional language skills (English, German, or French) are a plus.
• Prior experience with remote collaboration tools (Slack, Teams, Zoom).

Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving for delight.
• Communication Excellence – Clear, concise, and engaging communication across multiple channels.
• Technical Aptitude – Comfortable navigating web applications, troubleshooting, and using helpdesk software.
• Time Management – Ability to juggle multiple tickets and prioritize effectively.
• Adaptability – Thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration – Work seamlessly with colleagues across time zones and functions.
• Analytical Thinking – Use data to identify trends, root causes, and improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Advocate, you will have the opportunity to:

• Progress to a Senior Advocate or Team Lead role within 12–18 months.
• Transition into specialized areas such as Product Support, Customer Success, or Quality Assurance.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops—both virtual and in‑person.
• Access a curated library of e‑learning courses covering customer experience, communication, and technical skills.

Work Environment & Culture at brighthush

We foster an environment where creativity, curiosity, and collaboration thrive. Key cultural pillars include:

• Remote‑First Mindset – Flexible schedules, trust‑based management, and a focus on results.
• Diversity & Inclusion – A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Well‑Being Focus – Regular wellness check‑ins, mental health resources, and a supportive community.
• Innovation Hub – Encouraging experimentation, sharing ideas, and continuous improvement.
• Community Engagement – Volunteering opportunities, charity partnerships, and local events.

Compensation, Perks, and Benefits

• Competitive Base Salary – Market‑aligned pay for your expertise and experience.
• Performance Bonus – Monthly incentives tied to individual and team metrics.
• Fully Paid Relocation Package – Assistance with moving expenses if you’re relocating within Greece.
• Fully Paid Training – Comprehensive onboarding and ongoing skill development.
• Health Insurance – Comprehensive coverage for you and your family.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Technology Stipend – Reimbursement for home office equipment and high‑speed internet.
• Wellness Programs – Gym memberships, meditation apps, and health coaching.
• Team Events – Virtual happy hours, quarterly retreats, and cultural celebrations.

How to Apply

Ready to bring your passion for customer service to a global, forward‑thinking team? Click the link below to submit your application and join brighthush in delivering unforgettable customer experiences.

Apply to this job

We Can’t Wait to Meet You!

At brighthush, we celebrate individuality, encourage growth, and are committed to making a difference for our customers worldwide. If you’re a Danish‑speaking advocate who thrives in a remote setting and is eager to contribute to a vibrant, customer‑centric culture, we’d love to hear from you. Apply today and start your journey with us!