Seasoned Danish‑Speaking Customer Service Representative – Remote, Full‑Time, EMEA – Join brighthush's Global Customer Success Team

About brighthush and the Opportunity

brighthush is a trailblazing technology and services powerhouse that partners with some of the world’s most iconic brands. With a presence in over 70 countries, we empower our clients to deliver unforgettable customer experiences through cutting‑edge digital solutions, data‑driven insights, and a relentless focus on innovation. Our mission is simple: to help brands of the future thrive in an ever‑evolving marketplace.

We are currently expanding our Customer Success division and are looking for a dedicated, Danish‑speaking Customer Service Representative to join our remote team from anywhere in Spain. This role is a gateway to a dynamic career in a global organization that values creativity, collaboration, and continuous learning.

Why brighthush?

• Global Impact – Work with leading brands across industries and help shape the future of customer experience.
• Remote Flexibility – Operate from the comfort of your own home while staying connected to a vibrant, international community.
• Career Growth – Access to structured learning paths, mentorship programs, and cross‑functional projects that accelerate your professional development.
• Inclusive Culture – A workplace that celebrates diversity, promotes equity, and fosters belonging for every team member.
• Competitive Compensation – Transparent salary structure, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline advocate for our clients’ customers. Your daily tasks will include:

• Customer Interaction – Deliver accurate, timely information to customers in Danish and English across multiple channels (phone, chat, email).
• Order Management – Log, track, and follow up on orders, returns, warranties, and refunds, ensuring all data is captured correctly in our CRM system.
• Post‑Sales Support – Resolve post‑sales inquiries with a high level of professionalism, turning challenges into opportunities for customer delight.
• Data Integrity – Capture all required data elements in the CRM, adhering to client training, policies, and procedures.
• Process Improvement – Identify recurring issues and collaborate with cross‑functional teams to refine processes and enhance service quality.
• Team Collaboration – Work closely with colleagues across regions to share best practices and support continuous improvement initiatives.

Essential Qualifications

• Fluency in Danish (required) and advanced proficiency in English.
• Strong written and verbal communication skills, with the ability to adapt tone to diverse customer personas.
• Previous experience in a customer service or call‑center environment, preferably in a B2B or SaaS context.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent problem‑solving skills and a proactive mindset.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience working in a remote or distributed team setting.
• Knowledge of the coffee industry or related consumer goods sectors.
• Additional language skills (e.g., Swedish, Spanish) are a plus.
• Familiarity with data analytics tools or basic SQL queries.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude – Comfortable navigating CRM systems, knowledge bases, and collaboration tools.
• Adaptability – Thrive in a dynamic environment, quickly adjusting to new processes and priorities.
• Team Player – Collaborate effectively with colleagues across time zones and cultures.
• Analytical Thinking – Use data to identify trends, diagnose issues, and propose actionable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Representative, you will benefit from:

• Structured onboarding program with comprehensive training on our products, services, and customer success methodologies.
• Access to a library of e‑learning courses, webinars, and industry certifications.
• Mentorship from senior customer success leaders who will guide your career trajectory.
• Opportunities to transition into specialized roles such as Account Management, Product Support, or Customer Success Management.
• Regular performance reviews that align your goals with the organization’s strategic objectives.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and continuous improvement. Our remote work model is supported by:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly town‑hall meetings with leadership to keep everyone aligned on company vision.
• Digital channels for informal social interactions, such as virtual coffee breaks and game nights.
• Commitment to mental health and well‑being, with access to counseling services and flexible work arrangements.

Compensation & Benefits

• Base Salary – €19,623.94 gross per year.
• Performance Bonus – Up to €1,500 gross per year based on individual and team metrics.
• Contract Type – Full‑time (39 hours per week) fixed‑term contract, Monday to Friday (09:00–18:00).
• Remote Flexibility – Work from anywhere in Spain.
• Referral Bonus – Earn a bonus for referring qualified candidates who join brighthush.
• Paid Training – All training programs are fully covered by the company.
• Health & Wellness – Comprehensive health insurance, gym membership discounts, and wellness stipends.
• Professional Development – Company‑sponsored courses, conferences, and certifications.

How to Apply

If you are ready to take the next step in your career and join a forward‑thinking organization that values your expertise, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected characteristic.

We look forward to discovering how your skills and passion can contribute to brighthush’s mission of shaping the future of customer experience.