Seasoned Danish‑Speaking Customer Support Specialist – Global Remote Opportunity with Full Relocation to Greece, Competitive Compensation, and Accelerated Career Growth at brighthush

About brighthush

brighthush is a trailblazing, technology‑driven company that is redefining how brands connect with audiences worldwide. By fusing data‑driven insights, AI‑powered tools, and an unwavering commitment to exceptional service, we empower businesses to engage authentically and meaningfully with their customers. From the first line of code to the last customer interaction, our mission is to deliver products that are reliable, scalable, and delightfully user‑friendly.

Our team is a vibrant mosaic of engineers, designers, marketers, and support professionals who thrive on collaboration, innovation, and a shared dedication to customer success. Operating in a fast‑moving industry, we have earned a reputation for delivering solutions that help our clients grow, scale, and thrive. At brighthush, we celebrate diversity, champion continuous learning, and prioritize a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where you can learn, grow, and make a real impact.

Why This Role is a Game‑Changer

Imagine combining a rewarding career in customer support with the freedom to live in one of Europe’s most beautiful and inspiring countries. This position lets you work remotely from anywhere in Greece while being part of a global, high‑performing team. Whether you’re drawn to the historic streets of Athens, the vibrant energy of Thessaloniki, the tranquil islands of Crete or Santorini, or the charming coastal towns of Nafplio and Messinia, Greece offers an exceptional quality of life, endless sunshine, and a relaxed Mediterranean rhythm that can help you design the perfect work‑life balance.

Beyond the allure of Greece, this role offers a unique blend of professional challenge and personal enrichment. You’ll be the primary point of contact for our Danish‑speaking customers, delivering high‑quality, solution‑oriented service across multiple channels. Your work will directly influence customer satisfaction, product adoption, and brand loyalty—key metrics that drive our company’s growth.

Your Role at brighthush

As a Danish‑Speaking Customer Support Specialist, you will be the first line of defense for our Danish‑speaking clientele. Your responsibilities will span from troubleshooting technical issues to providing strategic guidance, all while embodying brighthush’s values of empathy, excellence, and innovation.

Key Responsibilities

• Handle inbound and outbound customer interactions in Danish via phone, email, and live chat.
• Diagnose and resolve customer issues with a focus on speed, accuracy, and empathy.
• Document all interactions in our CRM system, ensuring data integrity and compliance with internal procedures.
• Collaborate with cross‑functional teams—product, engineering, and sales—to provide feedback and drive continuous improvement.
• Maintain and improve knowledge base articles and support documentation in Danish.
• Participate in regular training sessions and knowledge sharing to stay up‑to‑date with product updates and industry trends.
• Track and report on key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Contribute to the development of best practices for handling complex or escalated cases.
• Act as a brand ambassador, ensuring every customer interaction reflects brighthush’s commitment to excellence.

Essential Qualifications

• Native or fluent Danish speaker with excellent written and verbal communication skills.
• Proficient in English (both written and spoken) for internal collaboration.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Customer‑focused mindset with a genuine desire to help and a keen eye for detail.
• Self‑motivated, disciplined, and comfortable working independently in a remote environment.
• Experience with customer support tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
• Basic understanding of SaaS products and the ability to learn new technologies quickly.

Preferred Qualifications

• Prior experience in a customer support role, preferably in a SaaS or tech company.
• Experience working with international teams or in a multicultural setting.
• Knowledge of Greek language or culture (a plus, not required).
• Familiarity with data privacy regulations such as GDPR.
• Experience with remote collaboration tools (Slack, Microsoft Teams, Zoom).

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and empathetic communication in Danish and English.
• Technical Aptitude: Ability to navigate multiple software platforms and troubleshoot technical issues.
• Time Management: Prioritize tasks effectively while meeting SLA targets.
• Adaptability: Thrive in a fast‑changing environment and embrace new challenges.
• Team Collaboration: Work seamlessly with colleagues across time zones and functions.
• Customer‑Centric Mindset: Anticipate customer needs and exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a member of our support team, you’ll have access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer success strategies, and soft‑skill development.
• Mentorship from senior support leaders and cross‑functional experts.
• Clear career pathways—from Support Specialist to Senior Support Lead, Customer Success Manager, or Product Support Engineer.
• Opportunities to contribute to product roadmaps, feature prioritization, and customer advocacy initiatives.
• Regular performance reviews and personalized development plans.
• Access to a digital learning platform with courses on AI, data analytics, and advanced customer support techniques.
• Participation in internal hackathons and innovation challenges that allow you to experiment with new ideas.

Work Environment & Company Culture

brighthush fosters a culture that values:

• Inclusivity: A diverse team where every voice is heard.
• Flexibility: Remote work with flexible hours that respect personal commitments.
• Collaboration: Open communication channels and a flat hierarchy that encourages idea sharing.
• Innovation: A focus on experimentation, learning from failures, and celebrating successes.
• Well‑being: Access to wellness resources, mental health support, and a supportive community.
• Community Engagement: Volunteer opportunities and partnerships with local NGOs in Greece.
• Recognition: Employee of the Month, peer‑to‑peer shout‑outs, and annual awards.

Our remote-first approach means you’ll receive a home‑office stipend to set up a productive workspace, ergonomic equipment, and a monthly allowance for internet and utilities. We also host quarterly virtual team‑building events, monthly town halls, and occasional in‑person retreats in Greece to strengthen bonds and celebrate milestones.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary aligned with market standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Full relocation package to support your move to Greece, covering travel, housing assistance, and a relocation stipend.
• Health insurance coverage for you and your immediate family.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Access to a digital learning platform for continuous skill development.
• Employee referral bonuses and recognition programs.
• Participation in company‑wide events, virtual meet‑ups, and occasional in‑person retreats.
• Home‑office stipend and ergonomic equipment allowance.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

Ready to Join brighthush?

If you’re a Danish‑speaking professional who thrives on delivering exceptional customer experiences, and you’re excited about living in Greece while working with a global, forward‑thinking team, this role is designed for you. Bring your passion, curiosity, and commitment to excellence, and help us shape the future of customer engagement.

Apply now to start your Greek adventure with brighthush and become part of a team that values innovation, collaboration, and personal growth.

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