Seasoned Data Entry & Customer Support Specialist – Media Management at brighthush – Remote, $30/hr

About brighthush

brighthush is a trailblazer in the digital media landscape, redefining how audiences discover, engage with, and share content across the globe. With a portfolio that spans cutting‑edge streaming platforms, interactive social experiences, and data‑driven marketing solutions, brighthush has become synonymous with innovation, reliability, and user‑centric design. Our mission is simple: empower creators, delight audiences, and deliver measurable results for partners while fostering a culture of curiosity, collaboration, and continuous improvement.

As we expand our footprint, we’re looking for talented individuals who thrive in fast‑paced, customer‑focused environments. Whether you’re a seasoned professional or a motivated newcomer, brighthush offers a dynamic workplace where your contributions directly shape the future of media consumption.

Why Join brighthush?

• Impactful Work: Every data entry and support interaction enhances the user experience, ensuring that millions of viewers enjoy seamless access to their favorite content.
• Remote Flexibility: Work from anywhere in the USA with a flexible schedule that accommodates evenings, weekends, and holidays.
• Competitive Pay: Earn $30 per hour with opportunities for overtime and performance bonuses.
• Growth Opportunities: Structured career pathways, mentorship programs, and cross‑functional projects that broaden your skill set.
• Inclusive Culture: A supportive, diverse team that values every voice and encourages open dialogue.
• Employee Perks: Discounts on brighthush products, wellness programs, and access to exclusive media events.

Key Responsibilities

As a Data Entry & Customer Support Specialist, you will be the frontline guardian of our user community. Your day‑to‑day tasks will include:

• Handling inbound phone calls, live chat, and email inquiries with professionalism and empathy.
• Resolving technical issues related to account setup, login, subscription management, and content access.
• Accurately entering, updating, and verifying user data in our internal databases, ensuring data integrity and compliance with privacy standards.
• Escalating complex problems to specialized teams (e.g., Billing, Technical Support, Content Moderation) while maintaining clear documentation.
• Collaborating with cross‑functional teams to identify process improvements and automate repetitive tasks.
• Maintaining a high level of customer satisfaction scores and contributing to continuous improvement initiatives.
• Participating in regular training sessions to stay current on platform updates, new features, and industry best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum 1 year of experience in customer service, call center operations, or data entry.
• Proficiency with computers, including Windows and macOS operating systems.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Attention to detail and a commitment to data accuracy.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in the media or entertainment industry.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and data management tools.
• Knowledge of basic troubleshooting for web browsers, mobile apps, and streaming devices.
• Previous exposure to compliance and privacy regulations (e.g., GDPR, CCPA).
• Multilingual capabilities to support a global user base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping users and a genuine desire to solve problems.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot issues efficiently.
• Communication Excellence: Clear, concise, and courteous communication across multiple channels.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Team Collaboration: Works well with colleagues across departments to achieve shared goals.
• Adaptability: Thrives in a dynamic environment with evolving priorities and technologies.

Career Growth & Learning

At brighthush, we believe that professional development is a shared responsibility. As a Data Entry & Customer Support Specialist, you will have access to:

• Comprehensive onboarding and ongoing training modules covering platform features, customer service best practices, and data security.
• Mentorship programs pairing you with senior team members to guide your career trajectory.
• Cross‑departmental projects that expose you to product development, marketing, and analytics.
• Annual performance reviews with clear metrics and personalized development plans.
• Opportunities to transition into roles such as Customer Success Manager, Data Analyst, or Product Support Lead.

Work Environment & Culture

brighthush fosters a culture that blends innovation with inclusivity. Our remote teams collaborate through real‑time communication tools, weekly virtual huddles, and quarterly all‑hands meetings. We celebrate milestones, recognize achievements, and encourage open feedback. Our values—Integrity, Curiosity, Collaboration, and Impact—guide every decision and interaction.

Compensation & Benefits

• Hourly Rate: $30 per hour, with potential for overtime and performance bonuses.
• Benefits Package: Health, dental, and vision insurance (for full‑time employees), paid time off, and a 401(k) plan with company match.
• Perks: Unlimited coffee, wellness stipends, and exclusive access to brighthush media events.
• Professional Development: Reimbursement for relevant certifications, conferences, and courses.
• Flexible work hours and the ability to work from any location within the USA.

How to Apply

If you’re ready to join a forward‑thinking team that values your expertise and offers a platform for growth, we’d love to hear from you. Please submit your resume along with a cover letter that highlights:

• Your relevant experience in customer support or data entry.
• Specific examples of how you’ve improved processes or enhanced customer satisfaction.
• Why you’re excited about contributing to brighthush’s mission.

Send your application to [email protected] with the subject line “Data Entry & Customer Support Specialist – Remote Application.” Only shortlisted candidates will be contacted for further steps.

We look forward to exploring how your skills and passions align with brighthush’s vision for the future of media.