Seasoned Data Entry Specialist – Health Insurance Operations & Customer Support Expert – Join brighthush’s Innovative Care Team

Welcome to brighthush: Where Data Meets Compassion

At brighthush, we’re redefining the health insurance experience by marrying cutting‑edge technology with a heartfelt commitment to people. With a nationwide footprint, we empower individuals and families to navigate complex health decisions with confidence, clarity, and compassion. Our culture is built on transparency, continuous improvement, and a relentless focus on delivering the highest quality of service. As a leader in the industry, brighthush is proud to be recognized for innovation, integrity, and an unwavering dedication to customer success.

Why Your Next Career Move Should Be with brighthush

We believe that our people are the engine of our success. As a Data Entry Specialist, you will sit at the heart of our operations, ensuring that customers receive accurate, timely, and personalized support. You’ll work alongside seasoned professionals, gain exposure to state‑of‑the‑art technology, and develop skills that will serve you throughout your career. At brighthush, you’ll find a dynamic, collaborative environment where every team member can thrive, grow, and make a tangible impact.

Key Responsibilities

• Accurately research and respond to telephone and written inquiries from policyholders, healthcare providers, and internal stakeholders.
• Enter and update customer data into our secure, cloud‑based systems while maintaining strict confidentiality and compliance with HIPAA regulations.
• Verify and reconcile data entries to ensure 100% accuracy and consistency across all platforms.
• Collaborate with cross‑functional teams—including Claims, Customer Service, and IT—to resolve complex data issues and improve process efficiencies.
• Adhere to established quality standards, performance metrics, and turnaround times for all data entry tasks.
• Participate in ongoing training and professional development programs to stay current with industry best practices and regulatory changes.
• Assist in the creation and maintenance of documentation, SOPs, and training materials for new hires.
• Support the implementation of new technologies and automation tools that enhance data accuracy and reduce manual effort.
• Act as a data steward, championing data integrity and advocating for continuous improvement initiatives.
• Contribute to quarterly data quality audits and provide actionable insights to leadership.

Essential Qualifications

• High School Diploma or GED (verification not required).
• Minimum of 1 year of customer service experience in a health care or health insurance environment.
• Proven ability to evaluate customer situations, make sound decisions, and respond quickly to inquiries.
• Strong data entry and typing skills (minimum 35 WPM with high accuracy).
• Excellent interpersonal, analytical, organizational, and independent decision‑making skills.
• Clear and concise verbal and written communication skills.
• Basic computer skills, including proficiency in Microsoft Outlook, Word, Excel, and data management tools.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Familiarity with cloud‑based data platforms and CRM systems is a plus.

Preferred Qualifications

• Additional 1 year of customer service experience in the health insurance sector.
• At least 6 months of data entry experience in an office setting.
• Familiarity with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Experience with data quality tools, data validation, and data cleansing processes.
• Previous exposure to health insurance claims processing or member services.
• Experience with automation tools such as UiPath, Blue Prism, or similar RPA platforms.

Skills & Competencies

• Attention to Detail – meticulous focus on accuracy and completeness.
• Time Management – ability to prioritize tasks and meet deadlines.
• Problem Solving – quick identification and resolution of data discrepancies.
• Customer Focus – dedication to delivering outstanding service and support.
• Adaptability – comfortable with change and continuous learning.
• Team Collaboration – effective communication and teamwork across departments.
• Technical Proficiency – comfortable with data entry software, CRM systems, and basic troubleshooting.
• Analytical Thinking – ability to interpret data trends and recommend improvements.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and fostering career advancement. As a Data Entry Specialist, you will have access to:

• Structured onboarding and an 8‑week paid training program to build a solid foundation.
• Mentorship from experienced professionals in the health insurance industry.
• Cross‑training opportunities in Claims, Member Services, and Operations.
• Professional development courses covering data analytics, compliance, and leadership.
• Clear career pathways to roles such as Data Analyst, Operations Manager, or Customer Experience Lead.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Access to a learning stipend for courses, certifications, and conferences.
• Opportunities to contribute to innovation projects and process improvement initiatives.

Work Environment & Culture

brighthush values a culture of respect, innovation, and continuous improvement. Our workplace is characterized by:

• Open communication channels and transparent decision‑making.
• Inclusive and diverse teams that celebrate different perspectives.
• Flexibility – after completing the initial 8‑week training, you’ll have the option to work remotely while maintaining production and quality standards.
• Employee recognition programs that celebrate achievements and milestones.
• Team‑building events, wellness initiatives, and community service opportunities.
• Access to a modern, ergonomic home office stipend for remote employees.
• Regular virtual coffee chats and cross‑departmental knowledge‑sharing sessions.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base pay of $17.80 per hour.
• Performance‑based bonus structure to recognize exceptional contributions.
• Paid holidays, paid time off (PTO), and a comprehensive medical benefits package.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Employee assistance program and mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.
• Wellness program including gym membership discounts and mindfulness sessions.
• Annual company retreat and off‑site team building.

Training & Onboarding

All new hires undergo a rigorous 8‑week paid training program that includes:

• In‑depth product and policy knowledge sessions.
• Hands‑on data entry practice with real‑world scenarios.
• Compliance and regulatory training, including HIPAA and data privacy.
• Shadowing experienced team members and participating in live customer interactions.
• Assessment of computer skills, including Outlook navigation, general computer proficiency, and data toggling.
• Regular feedback and coaching to ensure mastery of responsibilities.
• Introduction to automation tools and data quality frameworks.

Work Schedule & Flexibility

Our standard work hours are 8:00 AM to 4:30 PM Mountain Time. This schedule is consistent across all shifts to maintain operational continuity. While remote work is available after successful completion of the training period, employees must consistently meet production and quality standards to remain eligible for remote work.

How to Apply

Ready to join a forward‑thinking organization that values your skills and offers a clear path to growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job at brighthush