Seasoned Enterprise Customer Success Leader – Driving Adoption, Growth, and Revenue for AI‑Powered Market Intelligence at brighthush

About brighthush

In today’s data‑driven world, the ability to turn raw numbers into actionable insights is the key to staying ahead of the competition. brighthush has turned that promise into a global reality. Founded in 2011, we empower more than 6,000 enterprise customers—including a majority of the S&P 500—to make faster, smarter, and risk‑aware decisions. Our AI‑powered market intelligence platform fuses a vast, curated library of public and private content—equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research—with cutting‑edge machine learning. The result is a single, unified source of truth that helps leaders uncover hidden opportunities, mitigate risk, and accelerate sustainable growth.

Our reach spans technology, media, consumer goods, energy, professional services, consulting, and life sciences. With headquarters in New York City and a distributed team of over 2,000 employees across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, brighthush thrives on curiosity, collaboration, and an unwavering focus on customer success. We believe that the right combination of people, technology, and culture can redefine how the world makes decisions.

Why brighthush?

At brighthush, we don’t just provide data; we provide the context that turns data into strategy. Our platform is built on a foundation of:

• AI‑Driven Insights: Machine learning models surface the most relevant information for each user, reducing noise and accelerating decision‑making.
• Curated Content: A library that blends public filings, expert calls, and proprietary research, ensuring that our customers have the most comprehensive view of their markets.
• Scalable Architecture: A cloud‑native platform that supports millions of queries per day, enabling real‑time analytics for global teams.
• Customer‑First Philosophy: Every feature, every update, and every support interaction is designed with the end‑user in mind.

Meet the Customer Success Team

The Customer Success organization at brighthush is a dynamic, cross‑functional unit that drives adoption, engagement, and value realization for our enterprise clients. It is organized into four tightly integrated teams:

• Pre‑Sales: Identifying and qualifying prospects, setting the stage for success.
• Customer Success Management: Guiding clients through onboarding, adoption, and continuous improvement.
• Account Management: Managing long‑term relationships, revenue growth, and renewal conversations.
• Support: Delivering technical assistance and issue resolution to ensure uninterrupted service.

Customer Success Managers (CSMs) are the linchpins that ensure every client not only adopts the platform but also achieves measurable outcomes. By blending deep industry knowledge, product expertise, and a keen understanding of client priorities, CSMs uncover new use cases, accelerate adoption, and sustain long‑term growth. Their close engagement with clients creates a powerful feedback loop that informs product innovation, shapes content strategy, and guarantees that the evolving needs of the market intelligence community are reflected in every feature and service we deliver.

Role Overview

As a Senior Enterprise Customer Success Leader in the Corporates division, you will partner with Account Managers to optimize the customer journey from day one. Your focus will be on strong product adoption, engagement, and the delivery of tangible value to our clients across a broad spectrum of verticals—including Technology/Media/Telecom, Consumer Packaged Goods, Energy & Industrials, Professional Services, Consulting, and Life Sciences. You will work with diverse personas such as Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development, making every day both dynamic and rewarding.

Key Responsibilities

• Client Engagement & Relationship Building – Serve as the primary point of contact for end users, engaging through virtual and in‑person meetings, email, and proactive outreach. Build trust and credibility by understanding each client’s unique goals and challenges.
• Drive Adoption & Value – Monitor usage analytics, identify adoption gaps, and develop tailored strategies to unlock new features. Lead client workshops and training sessions that remove barriers and accelerate ROI.
• Onboarding & Ongoing Training – Guide new clients through a seamless onboarding journey, delivering best‑practice training and ensuring a solid foundation for long‑term success.
• Retention & Growth – Collaborate with Sales and Account Management to strengthen adoption, articulate brighthush’s differentiated value, and support renewal conversations. Identify upsell and cross‑sell opportunities that align with client objectives.
• Data‑Driven Decision Making – Leverage usage data, analytics, and client feedback to anticipate risks, highlight wins, and build a compelling ROI case for brighthush. Present insights to senior leadership to influence product and strategy.
• Voice of the Customer – Act as the advocate for client needs across the organization. Collect value stories, pain points, and success metrics to inform product roadmap, content strategy, and service enhancements.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and user groups. Share best practices and emerging trends with clients and internal stakeholders.
• Continuous Improvement – Identify process inefficiencies and propose enhancements to the Customer Success workflow, ensuring scalability and high quality of service.
• Cross‑Functional Collaboration – Work closely with Product, Engineering, Marketing, and Support to align on client priorities and deliver a cohesive experience.
• Metrics & Reporting – Own and report on key success metrics such as NPS, adoption rates, churn, and revenue expansion. Use these metrics to drive continuous improvement.

Essential Qualifications

• 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (experience in financial services is a plus).
• Proven track record of building relationships, influencing stakeholders, and driving measurable business outcomes.
• Comfortable using data to inform decisions, with strong organizational and time‑management skills.
• Proactive, curious, and consultative mindset that thrives in fast‑paced environments.
• Excellent communication skills and a history of collaborating effectively across cross‑functional teams.
• Experience managing enterprise‑level accounts with complex stakeholder landscapes.
• Strong understanding of the market intelligence or data analytics space is highly desirable.

Preferred Qualifications

• Experience working with enterprise clients in the technology, media, consumer goods, or life sciences sectors.
• Familiarity with AI‑powered market intelligence platforms or data‑driven decision‑making tools.
• Background in data analysis or proficiency with advanced analytics dashboards.
• Knowledge of the competitive landscape in market intelligence and related SaaS solutions.
• Experience leading cross‑functional initiatives or product roadmap sessions.
• Certifications such as Certified Customer Success Manager (CCSM) or Product Management are a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate client goals into actionable plans.
• Customer‑Centric Mindset – Deep empathy for client challenges and a passion for delivering exceptional service.
• Analytical Acumen – Strong quantitative skills to interpret usage data and derive insights.
• Project Management – Manage multiple client initiatives simultaneously while meeting deadlines.
• Collaboration & Influence – Work effectively with Sales, Product, Support, and Engineering to advocate for client needs.
• Communication – Clear, concise, and persuasive written and verbal communication across all levels.
• Adaptability – Thrive in a rapidly evolving environment and pivot quickly when priorities shift.
• Leadership – Mentor junior CSMs and lead by example in driving adoption and growth.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders across Customer Success, Product, and Engineering.
• Regular training on product updates, industry trends, and advanced analytics.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Clear career pathways from Customer Success Manager to Senior CSM, Director of Customer Success, or Product Management roles.
• Support for certifications (e.g., Certified Customer Success Manager, Product Management, Data Analytics).
• Access to a global network of peers and experts through internal communities and external conferences.
• Annual performance reviews with a focus on skill development and goal setting.

Work Environment & Culture at brighthush

Our culture is defined by:

• Innovation – We encourage experimentation and reward creative problem‑solving.
• Collaboration – Cross‑functional teamwork is at the core of everything we do.
• Transparency – Open communication and data‑driven decision making empower every team member.
• Inclusivity – We celebrate diverse perspectives and foster an environment where everyone can thrive.
• Work‑Life Balance – Flexible schedules, remote options, and wellness programs support your well‑being.
• Global Community – With offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, you’ll collaborate with colleagues from around the world.
• Continuous Learning – We provide access to learning platforms, internal knowledge bases, and a culture of knowledge sharing.

Compensation & Benefits

We offer a competitive base salary range of $80,000–$95,000 USD, with potential for performance‑based bonuses and equity participation. In addition, you will receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Employee stock purchase plan and annual equity grants.
• Flexible work arrangements and remote‑friendly policies.
• Annual company retreats and team‑building events.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. All employees share the responsibility for fulfilling brighthush’s commitment to equal employment opportunity. We do not discriminate on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. We provide reasonable accommodations to qualified employees with protected disabilities in accordance with applicable laws.

How to Apply

Ready to make a measurable impact on the success of enterprise clients and help shape the future of market intelligence? Apply now to join brighthush and become a key driver of growth and innovation.

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