Senior Enterprise Customer Success Manager – Global AI‑Powered Market Intelligence Strategist & Client Growth Champion for Fortune 500 & Enterprise Clients at brighthush – Driving Adoption, Retention, and Revenue Growth

About brighthush

brighthush is the vanguard of the AI‑driven market intelligence ecosystem. Since our founding in 2011, we have blended cutting‑edge natural language processing, machine learning, and a proprietary content engine to sift through billions of data points—from SEC filings and earnings calls to niche industry reports and real‑time news feeds. Our platform delivers context‑rich, actionable insights that empower Fortune 500 leaders, venture‑backed startups, and public sector agencies to make faster, smarter decisions. With a global customer base of over 6,000 enterprises and a community of more than 2,000 professionals, brighthush is the trusted partner for data‑driven strategy worldwide.

Why brighthush?

• Innovation at Scale: We continuously refine our AI models and expand our content catalog, ensuring our clients always have access to the most relevant, up‑to‑date intelligence.
• Global Reach, Local Touch: With distributed teams across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, we serve clients in any time zone with the same level of dedication and local expertise.
• Impactful Work: Every interaction you have with a client directly shapes how they discover new use cases, accelerate adoption, and drive measurable business outcomes.
• Culture of Growth: We champion continuous learning, provide mentorship, and reward initiative—so your career trajectory is as dynamic as the markets you help navigate.

The Customer Success Team at brighthush

The Customer Success (CS) organization is a tightly integrated hub comprising four specialized teams: pre‑sales, customer success management, account management, and support. Our mission is simple yet powerful—ensure every client realizes the full value of their investment in brighthush. By blending deep industry knowledge, product expertise, and a keen understanding of client priorities, CS Managers become trusted advisors who help organizations uncover new use cases, accelerate adoption, and sustain long‑term growth.

Key Responsibilities

• Client Engagement & Relationship Building: Serve as the primary point of contact for end users across multiple verticals—Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences. Conduct virtual and in‑person meetings, proactive outreach, and “warm” calls to understand client goals and challenges.
• Drive Adoption & Value: Monitor usage analytics, identify adoption gaps, and design tailored onboarding and training plans. Lead workshops and “value‑mapping” sessions that translate platform capabilities into tangible business outcomes.
• Onboarding & Continuous Training: Guide new clients through a structured onboarding journey—from initial discovery to advanced use‑case implementation. Deliver best‑practice training sessions, create knowledge resources, and ensure a smooth transition to self‑service.
• Retention & Growth Partnership: Collaborate closely with Sales and Account Management to strengthen adoption, articulate brighthush’s differentiated value, and support renewal negotiations. Identify upsell opportunities and champion cross‑sell initiatives.
• Data‑Driven Insight Generation: Leverage usage metrics, customer feedback, and market trends to anticipate risks, highlight wins, and build a compelling ROI case for brighthush. Present findings to leadership and product teams to influence roadmap decisions.
• Voice of the Customer: Act as the client advocate within brighthush. Collect and synthesize customer stories, pain points, and success metrics. Translate these insights into actionable priorities for Sales, Support, Account Management, and Product.

Essential Qualifications

• 2–4+ years of proven experience in Customer Success, Account Management, or a client‑facing SaaS role. Experience in financial services is a plus.
• Demonstrated ability to build strong relationships, influence stakeholders at all levels, and drive measurable business outcomes.
• Comfortable using data to inform decisions—strong analytical skills and proficiency with CRM and analytics tools.
• Proactive, curious, and consultative mindset. Thrive in fast‑paced environments and enjoy collaborating across functions.
• Excellent written and verbal communication skills, with a track record of delivering clear, compelling presentations to senior executives.

Preferred Qualifications

• Experience working with enterprise clients in the technology, media, telecom, consumer packaged goods, energy, industrial, professional services, consulting, or life sciences sectors.
• Background in market intelligence, data analytics, or competitive research.
• Familiarity with AI‑driven search and natural language processing concepts.
• Previous experience leading cross‑functional initiatives or product feedback loops.

Key Skills & Competencies

• Strategic Thinking: Ability to translate complex data into actionable business insights.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building long‑term partnerships.
• Project Management: Skilled at coordinating multiple initiatives, setting clear milestones, and ensuring timely delivery.
• Technical Proficiency: Comfortable navigating SaaS platforms, CRM systems (e.g., brighthush), and data visualization tools.
• Influence & Negotiation: Persuasive communicator who can navigate stakeholder dynamics and secure buy‑in.
• Adaptability: Quick learner who thrives in a rapidly evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Success Manager, you will:

• Advance to senior or lead CS roles, overseeing larger client portfolios and mentoring junior team members.
• Transition into strategic account management, product management, or sales leadership based on your interests and strengths.
• Participate in cross‑functional projects that shape the future of our platform, giving you exposure to product strategy, data science, and engineering.
• Access a robust learning ecosystem—including internal workshops, industry conferences, and a generous budget for external certifications.

Work Environment & Culture

brighthush fosters a culture that celebrates curiosity, collaboration, and continuous improvement. Our values—Integrity, Innovation, Impact, and Inclusion—guide every decision and interaction. You’ll find a supportive, transparent environment where ideas are welcomed, feedback is constructive, and success is celebrated collectively.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity participation. Additional benefits include:

• Comprehensive health, dental, and vision coverage.
• Flexible work arrangements and generous paid time off.
• Wellness programs, mental health resources, and employee assistance.
• Professional development stipend and tuition reimbursement.
• Annual company retreats and team‑building events.

How to Apply

If you are a strategic thinker, data‑driven problem solver, and passionate advocate for client success, we invite you to join our dynamic team at brighthush. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help shape the future of market intelligence.