Senior Customer Success Manager – Fraud & AML Strategy Lead – Remote, USA – Driving AI‑Powered Risk Prevention, Regulatory Excellence, and Enterprise Growth at brighthush

About brighthush

brighthush is a trailblazing fintech pioneer that harnesses the transformative power of artificial intelligence to safeguard businesses from fraud and money‑laundering threats. Founded in 2013, we have evolved into a global leader, delivering cutting‑edge detection platforms that fuse machine‑learning models, real‑time analytics, and industry‑best‑practice frameworks. Our mission is clear: to give enterprises the confidence that every transaction is secure, every account is protected, and every regulatory requirement is met.

At brighthush, curiosity, collaboration, and continuous learning are more than buzzwords—they are the foundation of our culture. We empower our people to tackle complex problems, shape the future of financial security, and leave a tangible impact on the digital economy. Whether you are a seasoned fraud strategist, a data scientist, or a customer‑centric professional, you will find a place where your expertise is valued, your ideas are heard, and your career can flourish.

Why This Role Matters

As a Senior Customer Success Manager in Fraud & AML Strategy, you will be the linchpin between our enterprise clients and the technology that keeps them safe. You will translate complex risk analytics into actionable insights, champion our platform’s adoption, and ensure that every partnership delivers measurable value. Your work will directly influence how businesses across banking, payments, e‑commerce, and fintech protect themselves against evolving threats.

Key Responsibilities

• Trusted Advisor & Primary Point of Contact – Serve as the go‑to expert for assigned enterprise accounts, guiding them from onboarding through long‑term success.
• Client Insight & Strategy Development – Dive deep into each client’s business model, fraud exposure, and compliance landscape to define success metrics and craft tailored solution roadmaps.
• Platform Alignment & Value Realization – Partner with clients to align brighthush’s AI‑driven detection capabilities with their objectives, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency.
• Cross‑Functional Collaboration – Work closely with Modeling, Product, and Engineering teams to prioritize feature enhancements, resolve issues, and optimize detection outcomes.
• Voice of the Customer – Translate client feedback into actionable product insights, influencing roadmap decisions and ensuring that our platform evolves with market needs.
• Performance Monitoring & Business Reviews – Track detection metrics, conduct quarterly business reviews, and identify opportunities for expansion, deeper integration, or upsell.
• Education & Thought Leadership – Educate clients on best practices in fraud and AML strategy, host workshops, and represent brighthush at industry events and solution showcases.
• Executive Engagement – Lead high‑level discussions, prepare executive presentations, and build lasting relationships with C‑suite stakeholders.

Essential Qualifications

• 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e‑commerce.
• Deep knowledge of fraud/AML use cases, including transaction fraud, account takeover, promotion abuse, synthetic identity fraud, and mule detection.
• Hands‑on experience with machine‑learning‑based detection systems and/or rule‑engine platforms.
• Strong analytical acumen with proficiency in SQL; experience in Python or R for data exploration and investigative analysis is highly desirable.
• Exceptional verbal and written communication skills, capable of translating technical concepts for both technical and non‑technical audiences.
• Proven ability to lead customer‑facing discussions, deliver executive‑level presentations, and influence strategic decisions.
• Highly organized, with strong project ownership, time‑management, and the capacity to manage multiple enterprise accounts simultaneously.
• Bachelor’s degree in a technical, analytical, or business‑related field. Advanced degree (MBA, MS, PhD) is a plus.

Preferred Qualifications & Competencies

• Experience in a SaaS or cloud‑based fraud prevention environment.
• Familiarity with regulatory frameworks such as AML, FATCA, GDPR, and PCI DSS.
• Knowledge of data‑privacy best practices and secure data handling.
• Track record of driving customer adoption and achieving renewal or expansion metrics.
• Comfort with remote collaboration tools and distributed team dynamics.
• Passion for continuous learning, staying abreast of emerging fraud trends and AI advancements.

What You’ll Gain

At brighthush, we believe that investing in our people fuels innovation. As a Senior Customer Success Manager, you’ll enjoy:

• Career Growth – Clear pathways to leadership roles such as Director of Customer Success, Head of Fraud Strategy, or VP of Client Experience.
• Professional Development – Access to industry certifications, advanced training in AI, data science, and regulatory compliance.
• Impactful Work – Direct influence on how global enterprises secure their operations and protect their customers.
• Collaborative Culture – A supportive environment where cross‑functional teams share knowledge, celebrate wins, and tackle challenges together.
• Flexibility & Work‑Life Balance – Fully remote role with flexible hours, empowering you to work from anywhere in the U.S. (or Canada) while maintaining a healthy balance.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and empowerment. Our remote teams are connected through regular virtual town halls, hackathons, and peer‑learning sessions. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned veteran or a rising star, you’ll find a community that values your voice and supports your growth.

Compensation & Benefits

While specific figures vary based on experience and location, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program.
• Generous paid time off and flexible vacation policy.
• Professional development stipend and conference travel support.
• Equity or stock‑option opportunities for senior roles.
• Remote‑friendly perks such as home‑office stipends and wellness programs.

How to Apply

If you’re ready to lead enterprise clients through the evolving landscape of fraud and AML, and you thrive in a fast‑paced, AI‑centric environment, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of financial security at brighthush.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building technology; we’re building a safer, more trustworthy digital economy. Your expertise will help protect millions of customers, empower businesses, and set new standards for compliance. If you’re passionate about fraud prevention, eager to collaborate across disciplines, and ready to make a real difference, this is the role for you.

Apply today and become a pivotal part of a team that’s redefining risk management for the next generation of enterprises.