Experienced Remote German‑Speaking Customer Service Representative – Delivering Exceptional Support for brighthush Cruises (Portugal)

About brighthush

brighthush is a global leader in the luxury cruise industry, renowned for creating unforgettable journeys across the world's most iconic destinations. With a fleet of award‑winning vessels and a commitment to personalized service, brighthush sets the standard for excellence in hospitality and travel. Our mission is to transform every guest experience into a memorable story, and we achieve this through a dedicated team of professionals who share our passion for service, innovation, and cultural enrichment.

Why Join brighthush?

As a remote customer service representative, you will become an essential ambassador of brighthush’s brand, connecting with guests from around the globe and ensuring their travel dreams are realized. Working from Portugal, you’ll enjoy the flexibility of a fully remote role while being part of a dynamic, international team that values creativity, collaboration, and continuous growth. At brighthush, we believe that every team member’s voice matters, and we invest in your professional development through training, mentorship, and career‑advancement pathways.

Key Responsibilities

• Multichannel Guest Support: Handle inbound inquiries via phone, email, and live chat, providing timely, accurate, and courteous assistance to German‑speaking guests.
• Booking & Sales Assistance: Process reservations, upsell ancillary services, and manage payment transactions while maintaining compliance with company policies.
• Issue Resolution: Diagnose and resolve customer concerns, escalating complex issues to the appropriate departments and following up to ensure satisfaction.
• Data Accuracy & Documentation: Enter and update customer information in the CRM system with meticulous attention to detail, ensuring data integrity and confidentiality.
• Process Improvement: Identify recurring pain points and propose actionable solutions to enhance the guest experience and operational efficiency.
• Team Collaboration: Participate in daily huddles, share best practices, and support colleagues across different time zones.

Shift Schedule & Availability

The role operates on a rotating schedule that aligns with brighthush’s global service hours. Your primary shift will be Monday‑Friday, 08:00 h – 18:00 h, with Saturday & Sunday shifts from 08:00 h – 17:00 h. Occasionally, you may be required to extend your shift until 19:00 h. You will receive two rotating days off per week, ensuring a healthy work‑life balance.

Essential Qualifications

• Fluent German (C2 or higher): Exceptional verbal and written communication skills in German are mandatory.
• Customer Service Experience: Minimum 2 years in a contact center, call center, or sales environment, preferably within tourism, travel, or hospitality.
• Digital Literacy: Proficiency with CRM platforms, ticketing systems, and Microsoft Office Suite.
• Problem‑Solving Aptitude: Ability to analyze issues, think critically, and provide effective solutions under pressure.
• Multitasking & Detail Orientation: Manage multiple concurrent tasks while maintaining high accuracy.
• Legal Eligibility: EU member state passport or valid residence permit for Portugal, or a certificate of temporary protection for refugees.

Preferred Qualifications

• Experience in the cruise or broader travel industry.
• Knowledge of English or other European languages.
• Previous remote work experience with flexible scheduling.
• Familiarity with hospitality software such as Salesforce or Zendesk.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Strong interpersonal skills, with the ability to build rapport quickly.
• Adaptability to changing priorities and evolving customer expectations.
• Resilience and composure in high‑volume, fast‑paced environments.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a customer service representative, you will have access to:

• Structured onboarding and mentorship programs.
• Cross‑functional training in sales, reservations, and guest relations.
• Leadership development workshops and coaching.
• Internal promotion pathways to roles such as Guest Experience Manager, Sales Specialist, or Operations Coordinator.
• Annual performance reviews with clear metrics and career‑planning sessions.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our remote teams thrive on open communication, shared values, and a shared commitment to excellence. We celebrate diversity, encourage creative problem‑solving, and provide a supportive environment where every voice is heard. Whether you’re a seasoned professional or just starting your career, you’ll find a community that values your contributions and invests in your success.

Compensation, Perks & Benefits

While specific figures may vary, brighthush offers a competitive salary package that reflects your experience and the value you bring to our team. In addition to base pay, you will enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work hours and a fully remote setup.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee discount programs for brighthush cruises and partner services.
• Access to a digital learning platform with courses on customer service, sales, and industry trends.

How to Apply

If you are a German‑speaking professional with a passion for hospitality and a desire to join a world‑class cruise brand, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush. We look forward to exploring how your skills and enthusiasm can help us create unforgettable experiences for our guests.

Join brighthush – Where Every Journey Begins with Exceptional Service

Take the next step in your career and become part of a team that values innovation, integrity, and the joy of travel. Apply now and help us continue to set the standard for luxury cruise experiences worldwide.