Seasoned Finnish‑Speaking E‑Commerce Customer Support Specialist – Remote, Full‑Time, Portugal – Drive Global Customer Success at brighthush

About brighthush

brighthush is a global trailblazer in consumer technology, renowned for its sleek, award‑winning devices and a frictionless online shopping experience that delights millions of customers across more than 100 countries. From cutting‑edge smart speakers to innovative home‑automation solutions, brighthush consistently pushes the boundaries of design, performance, and sustainability. Our mission is simple: to enrich everyday life through technology that feels intuitive, reliable, and, most importantly, customer‑centric.

At brighthush, we believe that great products are only part of the equation. The real magic happens when we connect with our users, understand their needs, and deliver support that feels personal, proactive, and empowering. That philosophy permeates every layer of our organization—from engineering and design to sales and service—creating a culture that thrives on curiosity, collaboration, and a relentless focus on customer satisfaction.

Why This Role Is a Game‑Changer

As a Finnish‑speaking Customer Support Specialist, you will be the frontline ambassador for brighthush’s vibrant Finnish‑speaking community. Your voice will guide customers through every step of their journey—whether they’re placing an order, troubleshooting a product, or seeking a refund—ensuring that each interaction reflects the brand’s commitment to excellence.

Working remotely from Portugal, you’ll enjoy the freedom of a fully virtual environment while being part of a high‑impact, cross‑functional team that shapes the future of e‑commerce. Your contributions will directly influence product development, service enhancements, and the overall customer experience, giving you a unique opportunity to leave a lasting imprint on a global brand.

Key Responsibilities

• Customer Interaction: Deliver timely, professional support to Finnish‑speaking customers via phone, email, and live chat. Resolve order‑related issues such as tracking, returns, and payment questions with empathy and efficiency.
• Data Stewardship: Safeguard sensitive customer information, ensuring compliance with GDPR and brighthush’s internal security protocols. Handle data with the utmost confidentiality and integrity.
• Escalation Management: Identify complex cases, leverage internal tools, and collaborate with cross‑functional teams—Logistics, Finance, Product—to secure swift, satisfactory resolutions.
• Performance Monitoring: Track personal KPIs (first‑contact resolution, response time, customer satisfaction scores) and proactively seek ways to elevate service quality.
• Continuous Improvement: Participate in regular training sessions, share insights, and contribute to the development of knowledge bases and best‑practice guides.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support a 24/7 global customer base.

Essential Qualifications

• Native‑Level Finnish: Fluency in Finnish is mandatory; strong written and spoken English (C1 level) is required.
• Customer‑Centric Mindset: Demonstrated ability to remain calm under pressure, think critically, and solve problems efficiently.
• Experience: Prior customer support or call‑center experience is highly desirable, especially in e‑commerce or tech environments.
• Technical Aptitude: Comfortable using CRM systems, ticketing tools, and basic office software (Excel, Word).
• Availability: Must be able to work flexible hours, including weekends and holidays.
• Location: Reside in Portugal or be willing to relocate. brighthush offers relocation assistance and a housing allowance to support your transition.

Preferred Qualifications

• Experience with e‑commerce platforms (brighthush, brighthush, etc.) or order‑management systems.
• Knowledge of payment gateways and refund processes.
• Previous exposure to GDPR compliance and data‑privacy best practices.
• Multilingual abilities beyond Finnish and English.

Skills & Competencies

• Communication: Clear, concise, and courteous communication across multiple channels.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Collaboration: Strong interpersonal skills to work seamlessly with cross‑functional teams.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Support Specialist, you will:

• Gain exposure to the entire customer journey, from pre‑purchase to post‑purchase support.
• Participate in cross‑departmental projects that influence product development and service enhancements.
• Access continuous learning resources, including online courses, webinars, and mentorship programs.
• Progress into senior support roles, team lead positions, or specialized tracks such as Customer Experience Analytics or Product Support Engineering.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in Portugal while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools (brighthush, brighthush, brighthush) that keep communication fluid.
• Flexible working hours that respect work‑life balance.
• A culture that celebrates diversity, inclusion, and continuous improvement.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive salary package that includes:

• Base salary commensurate with role and experience.
• Performance‑based bonuses tied to key metrics.
• Health and dental insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend and access to learning platforms.
• Employee wellness programs (virtual fitness classes, mental health resources).
• Annual company‑wide retreats and team‑building events.

How to Apply

Ready to bring your Finnish language skills and customer‑service expertise to a global tech powerhouse? Click the button below to submit your application through our trusted partner platform. We look forward to exploring how you can contribute to brighthush’s mission of delivering exceptional customer experiences worldwide.

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Join brighthush Today

Be part of a brand that is redefining the way people interact with technology. Your voice will matter, your impact will be felt, and your growth will be supported. If you are a Finnish speaker with a passion for customer service and a desire to work in a forward‑thinking, remote environment, we want to hear from you.