Seasoned French‑Speaking Customer Success Manager – Driving Client Success, Growth, and Value for a Leading AI‑Powered Search Intelligence Platform

About brighthush – Pioneering AI‑Powered Search Intelligence

Since 2012, brighthush has become the trusted intelligence engine for brands, marketers, and agencies navigating the ever‑evolving world of paid search. By harnessing patented AI algorithms, our platform delivers a Whole Market View, Smart Monitor, and Local View that transform raw data into actionable insights, optimize spend, and elevate ROI. Our client base ranges from global leaders to niche agencies, all of whom rely on brighthush to stay ahead of the curve in a rapidly changing digital landscape.

In 2025, we celebrated eight major industry awards, including Best AI Search Software Solution at the US Search Awards and Best Software Innovation at the Global Search Awards. These accolades underscore our commitment to innovation, reliability, and customer success.

Why Join brighthush?

At brighthush, you’ll experience the best of both worlds: the stability of an award‑winning, established company and the agility of a fast‑growing tech organization. We’re not a chaotic early‑stage startup; we’re a focused, scalable business that values autonomy, clear processes, and rapid impact.

• Strong Culture – Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
• Award‑Winning Product – Recognized as the Best AI Search Software Innovation at the 2025 US Search Awards.
• Trust‑Based Vacation – Take as much time off as you need, when you need it.
• Remote‑First – 52% of our team works fully remote; the rest enjoy hybrid work at our three global hubs (London, Austin, Sydney).
• Flexible Work – Design your own schedule and work from wherever you perform best.
• Career Growth – Bespoke training and “Sherpa” career plans guide your professional journey.
• Health & Well‑Being – Fully covered private medical insurance, 24/7 Employee Assistance Program, and access to HeadSpace.
• Family Care – Up to six months fully paid maternity leave and two months paternity leave.
• Pension & 401(k) – Competitive pension schemes available from day one.
• Home Office Stipend – $200 to set up your ideal remote workspace.
• Swag Welcome Gift – $70 credit to grab some brighthush merch.

Key Responsibilities

As a French‑speaking Customer Success Manager, you will be the primary partner for a portfolio of French and UK clients, ensuring they extract maximum value from our platform. Your day‑to‑day activities will include:

• Onboarding new clients with a structured, data‑driven approach that accelerates adoption.
• Conducting regular check‑ins and business reviews to monitor health scores, usage, and ROI.
• Providing actionable insights and best‑practice guidance that translate data into tangible results.
• Identifying upsell and cross‑sell opportunities in collaboration with Account Managers.
• Acting as a trusted advisor, translating client feedback into product enhancements.
• Managing stakeholder relationships up to C‑level, ensuring alignment with business objectives.
• Collaborating closely with Sales, Marketing, and Product teams to drive customer advocacy.

Your First 18 Months

First 30 Days – Immersion

Get up to speed on our product suite, business model, and internal processes. Complete onboarding training, shadow senior CSMs, and build foundational knowledge of the paid search ecosystem.

By 60 Days – Relationship Building

Begin engaging with a curated set of “green” clients. Schedule discovery calls, set expectations, and establish a cadence of communication. Aim to manage a book of up to 30 clients, scaling as you grow.

By 90 Days – Strategic Impact

Co‑own quarterly business reviews with Account Managers. Deliver strategic insights, guide clients through key milestones, and capture outcomes. Start building strong client health scores and referral relationships.

By 12 Months – Value Delivery

Achieve 90%+ gross revenue retention. Demonstrate clear value on existing subscriptions and scope upsell opportunities that drive growth.

By 18 Months – Leadership Potential

Establish yourself as a proven CSM at brighthush. Choose a path: deepen your expertise in the French market, expand into new territories, or transition into a senior leadership role within Customer Success.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 3–5 years of experience in customer success, account management, or a client‑facing role within the digital marketing or SaaS industry.
• Fluency in French (written and spoken) and proficiency in English.
• Proven track record of managing a portfolio of enterprise or mid‑market clients.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels, including C‑suite executives.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) is highly desirable.

Preferred Qualifications

• Experience working with AI‑driven marketing platforms or data analytics tools.
• Background in paid search, SEM, or digital advertising strategy.
• Knowledge of the UK and French market dynamics, including regulatory and cultural nuances.
• Previous involvement in product feedback loops or beta testing initiatives.
• Certifications in customer success, account management, or digital marketing.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align client goals with business outcomes.
• Data‑Driven Decision Making – Comfortable working with dashboards, KPIs, and performance metrics.
• Relationship Management – Building trust, credibility, and long‑term partnerships.
• Problem Solving – Turning challenges into opportunities for growth.
• Collaboration – Working cross‑functionally with Sales, Marketing, Product, and Support.
• Adaptability – Thriving in a fast‑moving, technology‑centric environment.
• Communication – Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Personalized learning paths and access to industry‑leading courses and certifications.
• Mentorship from senior leaders and a “Sherpa” program that maps your career trajectory.
• Regular knowledge‑sharing sessions, hackathons, and cross‑team projects.
• Opportunities to lead initiatives, such as launching new client success programs or expanding into new markets.
• Clear promotion tracks: Senior Customer Success Manager → Lead CSM → Customer Success Director → VP of Customer Success.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to client success. We celebrate diversity, encourage innovation, and reward results. Whether you’re working from home, a hybrid office, or one of our global hubs, you’ll find a supportive community that values work‑life balance and continuous improvement.

Compensation, Perks, and Benefits

While specific figures vary by role and location, we offer a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Fully covered private medical insurance.
• 24/7 Employee Assistance Program.
• Access to HeadSpace and other mental‑health resources.
• Paid parental leave (up to six months maternity, two months paternity).
• Competitive pension and 401(k) plans.
• Home office stipend and flexible work arrangements.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to lead the charge in delivering exceptional value to our French‑speaking clients and help shape the future of AI‑powered search intelligence, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.

Join brighthush and become part of a team that’s redefining the way brands understand and dominate the paid search landscape.