Seasoned Front‑End Customer Experience Coordinator & Retail Operations Leader – Loyalty Program Champion – Elevating Guest Engagement, Store Performance, and Brand Loyalty at brighthush

About brighthush

brighthush isn’t just a retailer; it’s a global movement that redefines the way people shop. With a presence in over 30 countries, we blend the excitement of a boutique with the affordability of an off‑price model, offering a curated selection of high‑quality apparel, accessories, and home goods that consistently surprise and delight. Our stores are more than brick‑and‑mortar locations—they are vibrant communities where customers feel welcomed, valued, and empowered to discover hidden treasures. As a Fortune 100 company, brighthush thrives on a culture of innovation, integrity, and an unwavering focus on people—our customers, our associates, and our partners. Every day presents new opportunities for growth, learning, and impact, making brighthush the ideal place for ambitious professionals who want to shape the future of retail.

Why brighthush is the Place to Grow

At brighthush, we believe that the heart of our success lies in the people who bring our brand to life. We invest in our associates through continuous learning, mentorship, and clear career pathways. Whether you’re just starting your retail journey or looking to elevate your leadership skills, brighthush offers a dynamic environment where your ideas are heard, your contributions are recognized, and your career trajectory is accelerated.

Key Responsibilities

As the Front‑End Customer Experience Coordinator, you will lead a team of Associates in delivering world‑class service at the front of the store. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Mentor and train Associates on front‑end best practices, customer engagement techniques, and loyalty program promotion. Foster a culture of continuous improvement and accountability.
• Customer Interaction: Serve as a role model by engaging with customers, addressing concerns promptly, and ensuring a positive experience from entry to checkout.
• Operations Management: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment that reflects brighthush’s brand standards.
• Performance Monitoring: Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets; provide real‑time feedback and coaching to drive results.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols; conduct regular safety briefings and incident investigations to maintain a safe workplace.
• Program Promotion: Drive enrollment in credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively while maintaining a customer‑first mindset.
• Collaboration: Partner with Store Management to identify training needs, set priorities, and align on store goals, ensuring seamless communication across all levels.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance operational efficiency and customer satisfaction.
• Other Duties: Perform any additional responsibilities as assigned by management, demonstrating flexibility and a willingness to take on new challenges.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience managing a high‑volume retail environment with a focus on customer experience.
• Background in training and developing front‑end staff.
• Knowledge of credit and loyalty program structures.
• Prior exposure to safety and compliance initiatives in a retail setting.
• Strong analytical skills to interpret sales data and drive performance improvements.

Skills & Competencies

• Leadership: Inspires and motivates teams, fosters a culture of continuous improvement, and leads by example.
• Customer‑Centric Mindset: Anticipates customer needs and delivers personalized service that exceeds expectations.
• Problem‑Solving: Quickly resolves issues, turning challenges into opportunities for growth.
• Adaptability: Thrives in a dynamic environment, adjusting priorities as needed to meet shifting demands.
• Data‑Driven Decision Making: Uses metrics to guide coaching and operational changes, ensuring measurable impact.
• Collaboration: Works effectively with cross‑functional teams and senior leadership to achieve shared goals.

Career Growth & Development

At brighthush, we invest in our people. As a Front‑End Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for Store Manager, District Manager, or Corporate roles.
• Mentorship from seasoned leaders who share insights and guidance.
• Regular performance reviews with clear, actionable feedback.
• Opportunities to lead special projects, such as store redesigns or new program launches.
• Access to online learning modules covering retail operations, customer service excellence, and leadership fundamentals.
• Cross‑departmental shadowing to broaden your understanding of the entire retail ecosystem.
• Annual leadership conferences and networking events with industry experts.

Work Environment & Culture

Our stores are more than just retail spaces—they are vibrant communities where customers feel welcomed and valued. At brighthush, you will experience:

• A collaborative team atmosphere that encourages open communication.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Regular team events, recognition programs, and employee appreciation initiatives.
• Commitment to work‑life balance, with flexible scheduling and paid time off.
• Access to wellness resources, including an Employee Assistance Program (EAP) and health‑and‑wellness workshops.
• Opportunities to volunteer and give back through community outreach programs.
• Modern, tech‑enabled workspaces that support both in‑store and remote collaboration.

Compensation & Benefits Overview

While the starting hourly rate ranges from $16.00 to $16.50, your total compensation package will include:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Life insurance and short/long‑term disability coverage.
• Employee discounts on merchandise, childcare services, and pet insurance.
• Additional perks such as credit union membership, referral bonuses, and scholarship programs.
• Access to a wellness stipend for gym memberships, meditation apps, or fitness classes.
• Employee stock purchase plan for long‑term investment opportunities.

Location & Schedule

Position based at 380 Lafayette. Flexible scheduling is available to accommodate a variety of lifestyles, including nights, weekends, and holidays. The role requires on‑site presence during peak hours, but we also support hybrid arrangements for certain administrative tasks.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced retail environment, and are eager to grow your leadership skills, we want to hear from you. Join brighthush and become part of a team that is reshaping the way people shop, one memorable interaction at a time.

Apply today and start your journey with brighthush!

How to Apply

Ready to bring your energy, creativity, and leadership to brighthush? Submit your application through our careers portal and take the first step toward an exciting and rewarding career.