Seasoned Front‑End Customer Experience Coordinator – Retail Operations & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that values diversity, innovation, and customer obsession, brighthush has become synonymous with exceptional shopping experiences worldwide. Whether you’re stepping into one of our flagship stores, working behind the scenes in distribution centers, or collaborating across our global headquarters, you’ll find a community that empowers you to grow, learn, and make a lasting impact.

Why brighthush?

• Impactful Work: Every interaction you facilitate shapes the customer journey and drives loyalty for a brand that millions trust.
• Career Growth: From front‑line leadership to strategic operations, brighthush offers clear pathways to advance your career.
• Inclusive Culture: We celebrate individuality, encourage collaboration, and champion a workplace where every voice matters.
• Competitive Compensation: We reward performance with a robust pay structure, performance bonuses, and a comprehensive benefits package.
• Learning & Development: Access to on‑the‑job training, mentorship programs, and digital learning resources to sharpen your skills.

Position Overview

As a Front‑End Customer Experience Coordinator at brighthush, you will lead a dynamic team of associates in delivering world‑class service at the front of the store. Your role is pivotal in ensuring that every customer leaves satisfied, every loyalty program is promoted effectively, and the store environment reflects brighthush’s commitment to excellence.

Key Responsibilities

• Lead by example: greet customers, engage in meaningful conversations, and demonstrate the highest standards of service.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break scheduling.
• Coach and mentor associates on customer‑centric behaviors, merchandising best practices, and loyalty program enrollment.
• Maintain a clean, organized, and visually appealing sales floor that aligns with brand standards.
• Address customer concerns promptly, turning challenges into opportunities for delight.
• Collaborate with store management to set priorities, track progress, and communicate updates.
• Ensure compliance with all labor laws, company policies, and safety protocols.
• Support shrink reduction initiatives and safety awareness programs.
• Promote credit and loyalty programs, driving enrollment and usage.
• Participate in continuous improvement projects and other duties as assigned.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication skills—both verbal and written—across all levels of the organization.
• Adaptability: respond effectively to changing priorities and unexpected situations.
• Team player mindset: collaborate seamlessly with peers, supervisors, and cross‑functional teams.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with loyalty program promotion and enrollment strategies.
• Knowledge of POS systems and cash handling procedures.
• Background in safety compliance and store shrink reduction initiatives.
• Leadership training or certification in customer service excellence.
• Fluency in multiple languages to serve a diverse customer base.

Core Competencies & Skills

• Customer‑First Mindset: Anticipate needs, personalize interactions, and exceed expectations.
• Leadership Presence: Inspire associates, set clear expectations, and model the behavior you wish to see.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve issues swiftly, turning potential negatives into positive outcomes.
• Organizational Acumen: Manage time, resources, and priorities effectively.
• Technology Savvy: Comfortable with POS systems, inventory tools, and digital communication platforms.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust development framework:

• Structured onboarding and mentorship programs to accelerate your integration.
• Access to internal training modules covering customer service, merchandising, and leadership.
• Opportunities to cross‑train in other departments—such as merchandising, supply chain, or marketing—to broaden your skill set.
• Clear promotion pathways from front‑line coordinator to store manager, regional operations, or corporate roles.
• Annual performance reviews with actionable feedback and goal setting.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where teamwork, creativity, and customer passion converge. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Inclusive policies that celebrate diversity and foster belonging.
• Regular team events, recognition programs, and community outreach initiatives.
• Flexible scheduling options, including nights and weekends, to accommodate diverse lifestyles.

Compensation & Benefits

While the starting hourly rate for this role is between $14.50 and $15.00, your total compensation package includes:

• Competitive base salary with potential for performance bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program—enjoy savings on brighthush merchandise.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness resources: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Additional perks: childcare assistance, pet insurance, legal services, and auto/home insurance discounts.
• Scholarship and adoption assistance programs for qualifying employees.

How to Apply

Ready to elevate your career with brighthush? Click the link below to submit your application and join a team that values innovation, customer obsession, and personal growth.

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Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Front‑End Customer Experience Coordinator at brighthush, you’ll be at the heart of what makes our brand beloved by millions: exceptional service, engaging loyalty programs, and a welcoming store atmosphere. If you thrive in a fast‑paced, customer‑centric environment and are eager to lead, learn, and grow, we invite you to bring your passion and expertise to brighthush. Join us and help shape the future of retail—one delighted customer at a time.