Seasoned Front‑End Customer Experience Coordinator – Retail Operations & Loyalty Program Champion – Elevate Shopper Delight and Drive Brand Loyalty at brighthush

Welcome to brighthush – Where Every Shopper’s Journey Begins

At brighthush, we’re more than a retailer; we’re a movement that redefines how people experience premium fashion at unbeatable prices. With a global footprint spanning flagship stores, high‑traffic malls, and a robust e‑commerce platform, we’ve built a culture that thrives on innovation, diversity, and an unwavering obsession with customer delight. Whether you’re stepping into one of our vibrant storefronts, collaborating with cross‑functional teams in our headquarters, or supporting our state‑of‑the‑art distribution centers, you’ll find a community that empowers you to grow, learn, and make a lasting impact.

Why Join brighthush?

• Impactful Work: Every interaction you facilitate shapes the customer journey and fuels loyalty for a brand trusted by millions.
• Career Growth: From front‑line leadership to strategic operations, brighthush offers clear pathways to advance your career.
• Inclusive Culture: We celebrate individuality, encourage collaboration, and champion a workplace where every voice matters.
• Competitive Compensation: We reward performance with a robust pay structure, performance bonuses, and a comprehensive benefits package.
• Learning & Development: Access on‑the‑job training, mentorship programs, and digital learning resources to sharpen your skills.
• Community Impact: Participate in local outreach, sustainability initiatives, and volunteer programs that give back to the neighborhoods we serve.

Position Overview

As a Front‑End Customer Experience Coordinator at brighthush, you will lead a dynamic team of associates in delivering world‑class service at the front of the store. Your role is pivotal in ensuring that every customer leaves satisfied, every loyalty program is promoted effectively, and the store environment reflects brighthush’s commitment to excellence. You will be the face of the brand, the first point of contact, and the catalyst for turning casual shoppers into lifelong advocates.

Key Responsibilities

• Lead by Example: Greet customers with a warm smile, engage in meaningful conversations, and demonstrate the highest standards of service that embody brighthush’s brand promise.
• Front‑End Operations Management: Oversee daily front‑end activities, including register assignments, POS coverage, break scheduling, and cash handling procedures.
• Associate Coaching & Mentorship: Coach and mentor associates on customer‑centric behaviors, merchandising best practices, and loyalty program enrollment techniques.
• Visual Merchandising & Store Presentation: Maintain a clean, organized, and visually appealing sales floor that aligns with brand standards and seasonal themes.
• Customer Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight and reinforcing brand loyalty.
• Collaboration with Store Management: Partner with store managers to set priorities, track progress, and communicate updates across the team.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Shrink & Loss Prevention: Support shrink reduction initiatives, monitor inventory discrepancies, and participate in safety awareness programs.
• Loyalty Program Promotion: Drive enrollment and usage of brighthush’s credit and loyalty programs, leveraging data insights to personalize offers.
• Continuous Improvement: Participate in store improvement projects, process optimization, and other duties as assigned to elevate the customer experience.

Essential Qualifications

• Retail Experience: Minimum of 1 year in a retail environment, with at least 6 months in a supervisory or leadership role.
• Merchandising Knowledge: Strong understanding of merchandising techniques, visual display standards, and seasonal product placement.
• Multitasking Ability: Proven ability to juggle multiple tasks in a fast‑paced environment while maintaining meticulous attention to detail.
• Communication Skills: Excellent verbal and written communication across all levels of the organization, with the ability to influence and inspire.
• Adaptability: Respond effectively to changing priorities, unexpected situations, and evolving customer needs.
• Team Player: Collaborate seamlessly with peers, supervisors, and cross‑functional teams to achieve shared goals.
• Integrity & Confidentiality: Commitment to fostering a culture of honesty, integrity, and confidentiality in all interactions.

Preferred Qualifications

• Experience with loyalty program promotion and enrollment strategies.
• Knowledge of POS systems, cash handling procedures, and transaction reconciliation.
• Background in safety compliance and store shrink reduction initiatives.
• Leadership training or certification in customer service excellence.
• Fluency in multiple languages to serve a diverse customer base.
• Experience in a high‑volume retail environment with a focus on customer experience.

Core Competencies & Skills

• Customer‑First Mindset: Anticipate needs, personalize interactions, and exceed expectations.
• Leadership Presence: Inspire associates, set clear expectations, and model the behavior you wish to see.
• Analytical Thinking: Use data and feedback to drive continuous improvement and operational excellence.
• Problem‑Solving: Resolve issues swiftly, turning potential negatives into positive outcomes.
• Organizational Acumen: Manage time, resources, and priorities effectively to meet store goals.
• Technology Savvy: Comfortable with POS systems, inventory tools, and digital communication platforms.
• Emotional Intelligence: Navigate interpersonal dynamics with empathy and professionalism.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust development framework that encourages continuous learning and upward mobility.

• Structured Onboarding & Mentorship: Accelerate your integration with comprehensive onboarding and mentorship programs.
• Internal Training Modules: Access a library of courses covering customer service, merchandising, leadership, and operational excellence.
• Cross‑Departmental Exposure: Gain experience in merchandising, supply chain, marketing, or corporate functions to broaden your skill set.
• Clear Promotion Pathways: Progress from Front‑End Coordinator to Store Manager, Regional Operations, or corporate roles within the organization.
• Annual Performance Reviews: Receive actionable feedback, set measurable goals, and chart your career trajectory.
• Leadership Development Programs: Participate in workshops, seminars, and executive coaching to refine your leadership capabilities.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where teamwork, creativity, and customer passion converge. Here’s what you can expect:

• Collaborative Atmosphere: A culture that encourages idea sharing, innovation, and continuous improvement.
• Inclusive Policies: Celebrating diversity and fostering belonging through inclusive practices and employee resource groups.
• Team Recognition: Regular team events, recognition programs, and community outreach initiatives that build camaraderie.
• Flexible Scheduling: Options for nights, weekends, and part‑time shifts to accommodate diverse lifestyles.
• Health & Wellness Focus: Access to wellness resources, mental health support, and fitness incentives.
• Community Impact: Opportunities to volunteer, support local charities, and participate in sustainability projects.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, your total compensation package includes:

• Competitive base salary with potential for performance bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program—enjoy savings on brighthush merchandise.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness resources: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Additional perks: childcare assistance, pet insurance, legal services, and auto/home insurance discounts.
• Scholarship and adoption assistance programs for qualifying employees.

How to Apply

Ready to elevate your career with brighthush? Click the link below to submit your application and join a team that values innovation, customer obsession, and personal growth.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Front‑End Customer Experience Coordinator at brighthush, you’ll be at the heart of what makes our brand beloved by millions: exceptional service, engaging loyalty programs, and a welcoming store atmosphere. If you thrive in a fast‑paced, customer‑centric environment and are eager to lead, learn, and grow, we invite you to bring your passion and expertise to brighthush. Join us and help shape the future of retail—one delighted customer at a time.