Seasoned Front‑End Retail Operations & Loyalty Program Specialist – Customer Experience Coordinator Driving Exceptional Service Delivery, Customer Loyalty, and Store Excellence at brighthush

Welcome to brighthush – The Future of Off‑Price Retail

At brighthush, we’re not just a retailer; we’re a global movement that redefines the off‑price shopping experience for millions of consumers worldwide. With a footprint spanning more than 20 countries, brighthush brings beloved, high‑quality brands to everyday shoppers at unbeatable value, while delivering a customer experience that feels personal, engaging, and unforgettable. Our stores are vibrant community hubs where creativity, collaboration, and innovation converge to create a shopping journey that customers love and return to time and again.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, we believe that the heart of retail lies in people. That’s why we invest heavily in our talent through:

• Structured Leadership Development Programs: Fast‑track high‑potential talent into Store Manager and District Manager roles with mentorship, coaching, and real‑world projects.
• Executive Mentorship: Senior leaders share insights, career guidance, and industry best practices to help you navigate your career path.
• Cross‑Functional Training: Gain experience in merchandising, loss prevention, corporate operations, and digital initiatives to broaden your skill set.
• Annual Performance Reviews: Transparent feedback loops that set clear milestones, recognize achievements, and identify growth opportunities.
• High‑Impact Projects: Lead store redesigns, digital transformations, community outreach, and other initiatives that shape the future of retail.

Whether you’re a seasoned retail veteran or a recent graduate, brighthush offers the tools, resources, and support you need to thrive, innovate, and lead.

Position Overview

The Customer Experience Coordinator is the frontline champion of brighthush’s customer promise. You’ll lead a high‑performing team of Associates, ensuring every shopper receives prompt, courteous service and a personalized experience that drives loyalty and repeat visits. Your role blends people leadership, operational excellence, and strategic execution to maintain a clean, organized, and engaging store environment.

Key Responsibilities

• Team Leadership & Coaching: Inspire and mentor front‑end Associates, fostering a culture of service excellence, teamwork, and continuous improvement.
• Customer Experience Management: Model outstanding customer service, engage shoppers, and resolve issues swiftly to ensure a positive, memorable visit.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and maintain store cleanliness and merchandising standards.
• Training & Development: Design and deliver training modules on customer interaction, loyalty program promotion, and store policies.
• Performance & Accountability: Set clear expectations, monitor performance metrics, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure, compliant work environment.
• Sales & Loyalty Promotion: Drive enrollment in credit and loyalty programs, track enrollment metrics, and collaborate with marketing to boost program adoption.
• Loss Prevention & Shrink Reduction: Participate in shrink reduction initiatives, report discrepancies, and support loss prevention strategies.
• Cross‑Functional Collaboration: Partner with Store Management, Merchandising, and Corporate teams to align on store goals and initiatives.
• Continuous Improvement: Identify process gaps, recommend solutions, and implement best practices to enhance operational efficiency.
• Community Engagement: Represent brighthush at local events, partner with community organizations, and promote the brand’s values to the public.
• Data Analysis: Review sales reports, customer feedback, and performance dashboards to inform decision‑making and strategy.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems, Microsoft Office, and basic data entry.
• Commitment to maintaining confidentiality and upholding the highest ethical standards.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Knowledge of loss prevention strategies and shrink reduction techniques.
• Previous exposure to a fast‑paced, high‑volume retail environment.
• Leadership training or certification in customer service excellence.
• Fluency in multiple languages to serve a diverse customer base.
• Experience with data analytics tools or dashboards.
• Background in retail operations or supply chain management.

Core Competencies & Skills

• Customer‑First Mindset: Passion for delivering exceptional service and creating memorable shopping moments.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Analytical Thinking: Use data and metrics to drive decisions and improve performance.
• Adaptability: Thrive in a dynamic environment and pivot quickly when priorities shift.
• Collaboration: Work effectively across departments and with senior leadership.
• Integrity & Ethics: Uphold confidentiality, honesty, and compliance with all policies.
• Communication: Clear, concise, and persuasive verbal and written communication skills.
• Problem‑Solving: Identify root causes, develop solutions, and implement corrective actions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for Store Manager or District Manager roles.
• Mentorship from senior executives who share their insights and guidance.
• Cross‑functional training in merchandising, loss prevention, and corporate operations.
• Annual performance reviews that identify growth areas and set clear career milestones.
• Opportunities to lead special projects, such as store redesigns, digital initiatives, or community outreach programs.
• Access to a comprehensive learning platform with courses in retail strategy, customer experience, and leadership.
• Regular feedback loops and coaching sessions to accelerate skill development.

Work Environment & Culture

brighthush’s culture is built on three pillars: Innovation, Collaboration, and Respect. Our stores are vibrant, inclusive spaces where every team member’s voice is heard. We celebrate achievements, encourage creative problem‑solving, and prioritize work‑life balance. Whether you’re on the sales floor or in the corporate office, you’ll find a supportive community that values your contributions and invests in your success.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Flexible work arrangements and shift scheduling.
• Recognition programs, performance bonuses, and referral incentives.

Location & Schedule

Position: Customer Experience Coordinator Store: brighthush Store 0637, Pittsburgh, PA Address: 1600 Park Manor Blvd, Pittsburgh, PA Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply to this position

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Join brighthush Today

As a Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service to our customers. If you’re driven, customer‑focused, and eager to grow within a forward‑thinking retail organization, we want to hear from you. Apply now and start your journey with brighthush—where your passion for service meets limitless opportunity.