Seasoned Front‑Line Customer Experience Manager – Retail Store Leadership & Loyalty Program Champion – Drive Exceptional Shopper Journeys

About brighthush

At brighthush, we are redefining the off‑price retail experience by blending unbeatable value with world‑class service. As a Fortune 100 leader, brighthush operates a global network of flagship stores, distribution centers, and home‑goods outlets that bring style, savings, and a sense of community to millions of shoppers worldwide. We thrive on diversity, collaboration, and continuous learning, and we are committed to creating an inclusive environment where every team member can grow, innovate, and make a lasting impact.

Why Join brighthush?

When you step into a brighthush store, you become part of a vibrant, fast‑paced ecosystem where customer delight is the heartbeat of everything we do. Whether you’re working in one of our four global Home Offices, a bustling Distribution Center, or a high‑traffic Retail Store, you’ll find:

• Opportunities to lead, mentor, and inspire a high‑performing team.
• Hands‑on experience with cutting‑edge POS systems and loyalty programs.
• A culture that celebrates honesty, integrity, and teamwork.
• Access to continuous learning resources, leadership development, and career‑advancement pathways.
• A supportive, inclusive workplace that values work‑life balance and personal well‑being.

Key Responsibilities

As the Front‑Line Customer Experience Manager, you will be the face of brighthush’s commitment to service excellence. Your role will involve:

• Team Leadership: Oversee a dynamic group of Associates at the front of the store, ensuring prompt, courteous service and active promotion of loyalty programs.
• Customer Engagement: Lead by example, engaging with every customer, maintaining a clean and organized environment, and modeling outstanding service standards.
• Training & Development: Design and deliver training modules on front‑end principles, customer personalization, and loyalty program benefits. Mentor Associates to elevate their performance.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and respond swiftly to staffing needs.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for positive experiences.
• Store Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communication: Provide clear, accurate updates to management and Associates, fostering transparency and alignment.
• Performance Management: Deliver constructive feedback, recognize achievements, and collaborate with management on training needs.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, promoting a secure environment for staff and shoppers.
• Program Promotion: Champion credit and loyalty initiatives, driving enrollment and usage to boost customer retention.
• Shrink & Loss Prevention: Participate in shrink reduction programs, ensuring inventory integrity and minimizing loss.
• Additional Duties: Execute any other responsibilities assigned by leadership to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with a strong focus on customer service.
• At least 6 months of proven leadership or supervisory experience.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Proficiency in training others and fostering a culture of continuous improvement.

Preferred Qualifications

• Experience managing loyalty or rewards programs in a retail setting.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of POS systems and retail analytics tools.
• Prior experience in a high‑volume, off‑price retail environment.
• Demonstrated ability to lead change and drive operational excellence.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning shoppers into lifelong advocates.
• Leadership Presence: Ability to inspire, coach, and motivate a diverse team.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and performance metrics to inform decisions.
• Adaptability: Thrive in a dynamic environment, responding swiftly to shifting priorities.
• Integrity & Ethics: Uphold honesty, confidentiality, and compliance in all interactions.
• Collaboration: Work effectively across departments to achieve shared objectives.
• Technology Savvy: Comfortable with POS, CRM, and inventory systems.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured leadership development programs that prepare you for regional or corporate roles.
• Cross‑functional training that exposes you to merchandising, supply chain, and marketing.
• Mentorship from senior leaders who champion your growth.
• Access to an internal learning portal featuring courses on retail strategy, customer psychology, and data analytics.
• Opportunities to lead special projects, such as store redesigns or digital transformation initiatives.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture encourages:

• Open communication and an “open door” policy that invites ideas from every level.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Employee recognition programs that celebrate milestones, achievements, and community impact.
• Community engagement initiatives, including volunteer days and charitable partnerships.
• Flexible work arrangements where possible, balancing on‑site presence with remote support.

Compensation, Perks, and Benefits

While specific figures may vary by location, brighthush offers a competitive compensation package that includes:

• Base salary ranging from USD $13.75 to $14.25 per hour, adjusted for experience and skill set.
• Performance‑based bonuses tied to store and individual metrics.
• Comprehensive benefits for eligible employees, including:
• 401(k) with company match.
• Health, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Employee referral bonuses.
• Scholarship and adoption assistance programs.
• Employee assistance program (EAP) and smoking cessation support.
• Childcare and cell‑phone discounts.
• Credit union membership benefits.

All benefits are subject to eligibility criteria and may change over time. We are committed to providing a fair and inclusive benefits package that supports the well‑being of our team.

How to Apply

Ready to elevate your career and help shape the future of retail? Click the link below to submit your application and join the brighthush family.

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Closing Statement

At brighthush, we believe that great customer experiences start with great people. If you are passionate about leading a team, fostering a culture of service excellence, and driving loyalty in a fast‑moving retail environment, we want to hear from you. Join us and become part of a global brand that values innovation, integrity, and the personal growth of every employee.

We look forward to welcoming you to brighthush, where your talent meets opportunity, and together we create unforgettable shopping moments for our customers.