Seasoned Front‑of‑Store Customer Service & Loss Prevention Specialist – Elevate Shopper Experience & Safeguard Merchandise at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries, brighthush offers a diverse range of products across apparel, home décor, beauty, and seasonal items, all curated to provide shoppers with exceptional value. As a Fortune 100 company, we pride ourselves on a culture that champions innovation, customer focus, and continuous growth. Our commitment to diversity, collaboration, and inclusion ensures that every team member can thrive, learn, and make a lasting impact on our customers and communities worldwide.

Why Join brighthush?

At brighthush, we believe that great customer experiences begin at the front of the store. Our Customer Service Representatives (CSRs) are the face of the brand, ensuring that every shopper feels welcomed, supported, and safe. In addition to delivering exceptional service, CSRs play a pivotal role in loss prevention, acting as a visual deterrent and safeguarding the integrity of our merchandise. This dual focus offers a unique blend of frontline retail experience and security expertise, making the role both challenging and rewarding. By joining brighthush, you’ll become part of a team that values innovation, integrity, and impact, and you’ll have the opportunity to shape the future of retail customer service.

Key Responsibilities

• Front‑of‑Store Presence: Maintain a professional stance at the designated area, greeting customers with courtesy and respect, and ensuring a welcoming atmosphere.
• Loss Prevention: Serve as a visual deterrent to prevent potential loss or dishonesty, wearing a body‑worn camera and adhering to the Store Emergency Response Guide.
• Customer Assistance: Respond to customer requests for assistance, directing them to store management or customer service via the company‑issued radio.
• Incident Observation & Reporting: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management promptly.
• Safety Sweep: Conduct a closing safety sweep of the store in collaboration with management to ensure all areas are secure.
• Documentation: Accurately document required incidents in AIIM Case Management, ensuring compliance with company policies.
• Uniform & Equipment Compliance: Wear a complete company‑approved uniform, including the body‑worn camera, and maintain equipment in good working order.
• Collaboration: Build strong partnerships with store teams and loss prevention to foster a cohesive, safety‑first culture.
• Continuous Improvement: Participate in ongoing training and development programs to enhance customer service skills and loss prevention techniques.
• Additional Duties: Perform other tasks as assigned by management to support store operations and safety.

Essential Qualifications

• Strong verbal and written communication skills.
• Sound decision‑making ability and sound judgment in high‑pressure situations.
• Self‑motivated with the ability to work independently and take initiative.
• Excellent time‑management skills, capable of prioritizing and organizing workload effectively.
• Physical stamina to stand for extended periods and perform safety sweeps.
• 0–2 years of retail or security experience preferred, but not required.

Preferred Qualifications

• Experience in a loss prevention or security role within a retail environment.
• Familiarity with body‑worn camera technology and incident reporting systems.
• Knowledge of emergency response protocols and safety procedures.
• Previous experience in a fast‑paced, customer‑centric environment.
• Demonstrated commitment to diversity, equity, and inclusion in the workplace.

Skills & Competencies

• Customer‑first mindset with a passion for delivering memorable experiences.
• Strong observational skills and attention to detail.
• Conflict resolution and de‑escalation techniques.
• Team collaboration and cross‑functional communication.
• Adaptability to changing priorities and store dynamics.
• Proficiency with radio communication and incident reporting software.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a CSR, you will have access to a comprehensive training curriculum that covers customer service excellence, loss prevention tactics, and brand values. Successful CSRs often progress to roles such as Loss Prevention Supervisor, Store Manager, or Regional Operations Manager. We also offer leadership development programs, mentorship opportunities, and cross‑departmental rotations to broaden your skill set and accelerate your career trajectory. Whether you aspire to lead a team, manage a store, or specialize in security, brighthush provides the resources, guidance, and support to help you achieve your professional goals.

Work Environment & Company Culture

Our stores are vibrant, energetic spaces where teamwork and positivity thrive. At brighthush, we celebrate diversity and encourage every employee to bring their authentic selves to work. We foster a culture of open communication, continuous feedback, and mutual respect. Whether you’re working in a bustling distribution center or a high‑traffic retail location, you’ll find a supportive environment that values your contributions and promotes work‑life balance. Our commitment to employee well‑being is reflected in flexible scheduling, wellness initiatives, and a collaborative atmosphere that empowers you to excel both professionally and personally.

Compensation & Benefits

While the starting pay range for this role is USD $16.00 to $18.60 per hour, actual compensation is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (including HSA and FSA options)
• 401(k) retirement plan with company match
• Paid parental leave, holidays, vacation, and sick days
• Short‑ and long‑term disability coverage
• Life insurance and employee assistance programs (EAP)
• Auto and home insurance discounts
• Childcare and cell‑phone discounts
• Pet and legal insurance options
• Scholarship and adoption assistance programs
• Referral bonuses and employee recognition initiatives

All benefits are provided in accordance with the terms of the applicable plan or program and may change from time to time. For detailed information, please contact your brighthush representative.

Diversity & Inclusion

brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any other protected class under applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.

Location

USA – brighthush Store 0646, South Burlington, VT

How to Apply

Ready to bring your customer‑service expertise and passion for safety to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.