Dynamic Retail Loss Prevention & Guest Experience Associate – Customer Service Representative – Brighthush – Elevate Your Career in Global Off‑Price Retail

Welcome to Brighthush – A Global Off‑Price Retail Powerhouse

Brighthush stands at the forefront of the off‑price retail industry, delivering premium merchandise at prices that delight shoppers worldwide. With operations spanning more than 30 countries, we have built a reputation for innovation, customer focus, and a culture that champions diversity, collaboration, and continuous learning. As a Fortune 100 organization, Brighthush is dedicated to creating an inclusive workplace where every team member can thrive, grow, and make a lasting impact on our customers and communities.

Why Brighthush?

At Brighthush, we don’t just sell products – we create experiences. Our stores are community hubs where shoppers discover high‑quality items at unbeatable prices, and our employees are the heart of that experience. We invest heavily in training, technology, and employee well‑being, ensuring that every associate has the tools and support needed to succeed. If you’re passionate about customer service, security, and retail excellence, Brighthush offers a platform where your skills can shine and your career can flourish.

Position Overview

As a Retail Loss Prevention & Guest Experience Associate, you will be the first line of defense against theft while simultaneously delivering world‑class customer service. This hybrid role blends security, customer engagement, and operational excellence, giving you a versatile skill set that is highly valued across the retail landscape. You will work closely with store management, loss prevention teams, and fellow associates to create a safe, welcoming environment for every guest.

Key Responsibilities

• Visual Deterrence & Loss Prevention: Patrol store aisles, monitor customer behavior, and use body‑worn cameras to deter potential loss. Report suspicious activity promptly to the Loss Prevention Manager or store management.
• Customer Engagement: Greet shoppers with a warm, friendly demeanor; provide assistance, answer questions, and direct customers to the appropriate department or store manager when needed.
• Front‑of‑Store Presence: Maintain a professional stance at the front of the store or in key departments, ensuring a safe and welcoming environment for all guests.
• Emergency Response: Review and understand the Store Emergency Response Guide; act swiftly and calmly in the event of an emergency, following established protocols.
• Uniform & Equipment Compliance: Wear the approved uniform and body‑worn camera at all times; ensure equipment is functioning and report any malfunctions immediately.
• Incident Documentation: Accurately record incidents in the AIIM Case Management system, providing clear, concise details for follow‑up and analysis.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in collaboration with management before closing, ensuring all areas are secure.
• Collaboration & Communication: Work closely with store management, loss prevention, and other team members to maintain a cohesive, high‑performance environment.
• Additional Duties: Perform any other tasks assigned by management that support store operations and guest satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience; experience in loss prevention or customer service is a plus.
• Strong verbal and written communication skills; ability to convey information clearly and professionally.
• Sound decision‑making ability; capable of assessing situations quickly and taking appropriate action.
• Self‑motivated and able to work independently while maintaining a strong team orientation.
• Excellent time‑management and organizational skills; able to prioritize tasks in a fast‑paced environment.
• Physical stamina to stand for extended periods and perform routine store patrols.
• Proficiency with basic technology, including radio communication and case‑management software.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a retail setting.
• Knowledge of retail operations, inventory management, and loss prevention best practices.
• Experience with body‑worn camera systems and related data privacy protocols.
• Demonstrated ability to handle high‑pressure situations with calmness and professionalism.
• Commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong observational skills and attention to detail.
• Conflict resolution and de‑escalation techniques.
• Adaptability and flexibility in a dynamic retail environment.
• Team collaboration and cross‑functional communication.
• Integrity and adherence to ethical standards.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent from the ground up. As a Retail Loss Prevention & Guest Experience Associate, you will gain access to a comprehensive training program that covers retail operations, loss prevention strategies, customer engagement, and leadership fundamentals. Successful performers can advance to roles such as Loss Prevention Supervisor, Store Manager, or Regional Operations Manager. We also offer mentorship programs, leadership workshops, and tuition reimbursement for courses that align with your career goals. Whether you aspire to lead a team or specialize in security, Brighthush provides the resources and support to help you reach your full potential.

Work Environment & Company Culture

Brighthush fosters a vibrant, inclusive culture where every voice is heard. Our stores are more than retail spaces; they are community hubs that celebrate diversity, creativity, and teamwork. You will work alongside dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. We encourage open communication, celebrate achievements, and support work‑life balance through flexible scheduling and employee wellness initiatives. At Brighthush, you’ll find a workplace that rewards hard work, rewards innovation, and rewards you for being your authentic self.

Compensation, Perks, and Benefits

Competitive Pay: Starting hourly rate ranges from $16.00 to $18.60, with potential for overtime and performance bonuses. Pay is determined by experience, skills, and store location.

Health & Wellness: Comprehensive medical, dental, and vision plans; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; employee assistance program (EAP) for mental health support.

Financial & Retirement: 401(k) plan with company match; employee stock purchase plan; tuition reimbursement; financial planning resources.

Time Off & Family Support: Paid holidays, vacation, sick leave, and paid parental leave; adoption assistance; bereavement leave.

Additional Perks: Employee discounts on merchandise, cell phone, and childcare; pet insurance; credit union membership; referral bonuses; smoking cessation support; auto/home insurance discounts; scholarship program for continuing education.

How to Apply

Ready to join a dynamic team that values innovation, customer service, and personal growth? Click the link below to submit your application and take the first step toward an exciting career at Brighthush. We look forward to learning how your skills and passion can contribute to our mission of delivering exceptional value to shoppers worldwide.

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Join Brighthush Today!

At Brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. Your experience, whether in retail, security, or customer service, is valuable to us. If you are driven, customer‑focused, and eager to grow, we encourage you to apply and become part of our thriving community.