Seasoned German Customer Support Specialist – Household Appliances & Smart Home Solutions – Remote, Multichannel Excellence, Customer Experience Champion at brighthush

Welcome to brighthush – Where Everyday Living Meets Innovation

At brighthush, we’re redefining the way people experience their homes. From intelligent kitchen appliances that orchestrate your culinary routine to bathroom solutions that blend luxury with sustainability, our products are engineered to make everyday tasks effortless and enjoyable. With a global presence and a relentless focus on research and development, brighthush is at the forefront of the smart home revolution, delivering solutions that are not only technologically advanced but also environmentally responsible and beautifully designed.

Our success is built on the passion and expertise of our people. We believe that every customer interaction is an opportunity to create lasting value, and we’re looking for dedicated professionals who share this vision. If you thrive in a fast‑paced, customer‑centric environment and want to help millions of households around the world experience the future of living, brighthush is the place for you.

Position Overview

We are seeking a highly motivated German Customer Advisor to join our remote support team. In this role, you will be the primary point of contact for German‑speaking customers, delivering timely, accurate, and empathetic assistance across multiple channels—live chat, email, and phone. You will help customers troubleshoot technical issues, answer product‑related questions, and guide them through the full lifecycle of their brighthush appliances.

Working from the comfort of your home in Greece, you will collaborate with cross‑functional teams—product, engineering, and quality assurance—to continuously elevate the customer experience and drive satisfaction metrics. Your insights will shape product improvements, support processes, and the overall brand perception in the German market.

Key Responsibilities

• Customer Support Excellence: Deliver prompt, professional, and personalized support via chat, email, and phone. Resolve inquiries ranging from basic how‑to questions to complex troubleshooting scenarios.
• Issue Diagnosis & Resolution: Use diagnostic tools and knowledge bases to identify root causes, provide step‑by‑step solutions, and document all interactions in the CRM system.
• Relationship Building: Build trust and rapport with customers by actively listening, empathizing, and offering proactive guidance. Aim to exceed customer expectations and foster brand loyalty.
• Process Improvement: Identify recurring issues, suggest enhancements to support workflows, and collaborate with product teams to refine user documentation and FAQs.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, average handling time, and customer satisfaction scores.
• Team Collaboration: Participate in daily stand‑ups, share insights, and contribute to a knowledge‑sharing culture that empowers the entire support organization.
• Continuous Learning: Stay current on product updates, industry trends, and emerging support technologies to maintain a high level of expertise.

Essential Qualifications

• Fluent in German (written and spoken) with a strong command of English.
• Minimum of 2 years of experience in a customer‑support or technical‑support role, preferably within the consumer electronics or home‑appliance sector.
• Proven ability to handle high‑volume, multi‑channel support environments while maintaining a calm, professional demeanor.
• Strong problem‑solving skills and the capacity to think critically under pressure.
• Excellent written and verbal communication skills, with a knack for simplifying complex technical concepts.
• Experience using CRM platforms (e.g., brighthush, brighthush, or similar) and knowledge bases.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Availability to work flexible hours, including evenings and weekends, to accommodate a global customer base.

Preferred Qualifications

• Background in electrical or mechanical engineering, or a related technical field.
• Experience with smart home ecosystems (e.g., IoT, voice assistants, or home automation platforms).
• Knowledge of German consumer protection laws and warranty processes.
• Prior experience in a subscription‑based support environment.
• Multilingual capabilities beyond German and English.
• Certification in customer‑experience management or a related discipline.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and a genuine desire to help customers succeed.
• Technical Aptitude: Comfortable troubleshooting hardware and software issues, and a willingness to learn new technologies quickly.
• Communication: Clear, concise, and friendly communication style that adapts to diverse customer personalities.
• Time Management: Ability to prioritize tasks, manage multiple open tickets, and meet strict deadlines.
• Analytical Thinking: Strong analytical skills to diagnose problems, identify patterns, and propose actionable solutions.
• Collaboration: Comfortable working with cross‑functional teams, sharing insights, and contributing to collective success.
• Adaptability: Thrives in a fast‑changing environment, embraces change, and continuously seeks improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a German Customer Advisor, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, new technologies, and customer‑experience best practices.
• Clear career pathways—whether you aspire to become a Senior Support Specialist, a Team Lead, or transition into product management, quality assurance, or field service.
• Cross‑departmental projects that allow you to broaden your skill set and gain exposure to different facets of the business.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

We believe that a supportive, inclusive, and dynamic culture fuels innovation and employee satisfaction. Here’s what you can expect:

• Fully remote work model with the flexibility to choose your own workspace.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• Open communication channels—your voice matters, and we actively seek input from all levels.
• Commitment to diversity, equity, and inclusion—our teams reflect the communities we serve.
• Focus on work‑life balance, with generous paid time off and mental‑health resources.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for remote customer‑support roles in the EU.
• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Health and dental insurance coverage for you and your dependents.
• Retirement savings plan with company matching.
• Paid parental leave and flexible family‑friendly policies.
• Annual professional development stipend to support certifications, courses, or conferences.
• Access to a comprehensive employee assistance program (EAP) for mental and financial wellness.

How to Apply

Ready to bring your passion for customer service and German language expertise to brighthush? Submit your resume and a cover letter outlining why you’re the ideal fit for this role. Highlight any relevant experience, technical skills, and your commitment to delivering exceptional customer experiences.

Join brighthush and Make a Difference

As a German Customer Advisor, you’ll be at the forefront of our mission to empower households with smart, reliable appliances that simplify everyday life. Your work will directly influence customer satisfaction, product improvements, and the overall success of brighthush’s global brand.

If you’re a proactive, customer‑centric professional who thrives in a remote, collaborative environment, we encourage you to apply today. Let’s build brighter, smarter homes together.