Seasoned Global Customer Service Specialist – Wellbeing & Employee Support Champion – Remote & Hybrid Opportunities with brighthush

About brighthush

Founded in 1982, brighthush has grown from a boutique wellness consultancy into the world’s leading independent provider of holistic wellbeing solutions. With a global network of credentialed clinicians, coaches, and wellness professionals, we empower individuals to become healthier, happier, and more productive—both in their personal lives and within the organizations they serve. Trusted by more than 51 % of Fortune 500 companies, brighthush delivers high‑quality care digitally and in‑person to over 75 million people across 116,000 organizations in more than 200 countries and territories. Our mission is simple yet powerful: to create a healthier world by putting people first.

At brighthush, we believe that employee wellbeing is the cornerstone of sustainable business success. That’s why we’re looking for a Customer Service Specialist who shares our passion for making a difference in people’s lives. If you thrive in a fast‑paced, purpose‑driven environment and want to help employees and their families navigate the complex landscape of health and wellness resources, we want to hear from you.

Why Join brighthush?

• Impact at Scale – Your work will touch the lives of millions of employees worldwide, helping them find the right resources and support.
• Remote & Hybrid Flexibility – Choose the work arrangement that best fits your lifestyle—remote, hybrid, or onsite.
• Competitive Compensation – Earn $18.27 per hour, with opportunities for performance‑based bonuses and career‑level raises.
• Comprehensive Benefits – 401(k) match, paid time off, health & wellness reimbursements, tuition reimbursement, and more.
• Learning & Growth – Access to ongoing training, mentorship programs, and an employee exchange initiative that lets you broaden your horizons.
• Inclusive Culture – A workplace where diversity is celebrated, authenticity is encouraged, and every voice is heard.

Key Responsibilities

As a Customer Service Specialist at brighthush, you will be the first point of contact for employees and their families. Your role will involve:

• Conducting needs assessments through targeted questioning to understand each client’s unique situation.
• Collecting and verifying personal information, ensuring data accuracy and confidentiality.
• Explaining available resources, programs, and referral options in a clear, empathetic manner.
• Identifying geographic preferences and personalized criteria for referrals.
• Providing high‑quality customer service via written and verbal communication across multiple channels.
• Performing quality assurance callbacks to ensure client satisfaction and continuous improvement.
• Maintaining meticulous data entry with proper spelling, grammar, and adherence to privacy regulations.
• Collaborating with internal teams—such as program specialists, IT, and compliance—to resolve complex client inquiries.
• Participating in ongoing training and process improvement initiatives to enhance service delivery.
• Assisting with additional tasks as directed by management to support overall team objectives.

Essential Qualifications

• Bachelor’s degree in Communications, Business, Psychology, or a related field.
• Minimum of 1 year of customer service experience, preferably in a high‑volume or health‑care environment.
• Strong written and spoken communication skills, with the ability to convey complex information simply.
• Proficiency in conflict resolution and de‑escalation techniques.
• Excellent organizational and prioritization abilities—capable of juggling multiple tasks while meeting deadlines.
• Outstanding interpersonal skills, with a genuine passion for helping others.
• Comfortable using CRM systems, Microsoft Office Suite, and other digital tools.
• Demonstrated ability to work independently and as part of a collaborative team.

Preferred Qualifications

• Experience in the mental health or wellness industry.
• Knowledge of HIPAA or other privacy regulations related to health information.
• Multilingual capabilities—especially Spanish, French, or Mandarin.
• Previous remote or hybrid work experience.
• Certified Customer Service Professional (CCSP) or similar credential.

Skills & Competencies

• Empathy & Active Listening
• Problem‑Solving & Critical Thinking
• Time Management & Multitasking
• Data Accuracy & Attention to Detail
• Adaptability & Resilience
• Team Collaboration & Cross‑Functional Communication
• Tech Savvy – Comfortable with new software and platforms

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career progression. As a Customer Service Specialist, you’ll have the chance to:

• Advance into senior specialist roles or transition into program management, compliance, or quality assurance.
• Participate in our Mentorship Program, pairing you with experienced leaders who can guide your professional journey.
• Engage in the Employee Exchange Program, allowing you to work on projects in different regions and broaden your global perspective.
• Access comprehensive training modules covering everything from advanced customer service techniques to industry‑specific knowledge.
• Earn tuition reimbursement for courses that align with your career goals.

Work Environment & Culture

brighthush is more than a workplace—it’s a community. We champion wellbeing for our employees just as fervently as we do for our clients. Our culture is built on:

• Authenticity – Bring your whole self to work. We value genuine interactions and diverse perspectives.
• Collaboration – Cross‑functional teams work together to solve complex challenges.
• Innovation – We’re constantly exploring new ways to improve service delivery and employee experience.
• Belonging – Inclusive policies and initiatives ensure everyone feels seen, heard, and valued.
• Personal Growth – Continuous learning, feedback loops, and career development plans empower you to reach your full potential.

Compensation & Benefits

While the base hourly rate is $18.27, brighthush offers a robust benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Gym reimbursement and wellness rewards.
• Employee Assistance Program (EAP) access for mental health support.
• Tuition reimbursement for approved courses.
• Comprehensive training and professional development resources.
• Employee exchange and mentorship opportunities.

How to Apply

Ready to make a tangible impact on employee wellbeing worldwide? Click the link below to submit your application and join the brighthush family:

Apply to Customer Service Specialist – brighthush

brighthush Commitment to Diversity & Inclusion

We believe that a diverse workforce fuels innovation and drives better outcomes. brighthush is dedicated to creating an environment where all employees feel empowered to bring their authentic selves to work, free from judgment or fear of discrimination. We actively seek out diverse voices, celebrate unique insights, and strive for equitable, measurable outcomes across all levels of the organization.

Privacy & Data Protection

brighthush collects and processes personal data in accordance with applicable data protection laws. For more information, please review our Privacy Notice for Recruitment.

Join Us

At brighthush, you’ll be part of a mission‑driven team that values empathy, innovation, and continuous growth. If you’re ready to help employees worldwide unlock their full potential while advancing your own career, we encourage you to apply today. Together, we can build a healthier, happier future for everyone.