Seasoned Global Travel Customer Experience Coordinator – Remote Client Engagement & Vacation Planning Specialist – Crafting Seamless Journeys and Unforgettable Adventures

About brighthush and the Opportunity

At brighthush, we’re redefining the way people experience the world. Our mission is simple yet powerful: transform every travel dream into a seamless, unforgettable journey that leaves lasting memories. As a fully remote, fast‑growing travel solutions provider, we partner with top suppliers worldwide to deliver personalized itineraries, exceptional service, and a touch of luxury to travelers everywhere. We believe that travel is more than a destination—it’s a transformative experience that broadens horizons, deepens connections, and inspires personal growth.

We’re on the lookout for a Seasoned Global Travel Customer Experience Coordinator who thrives on building relationships, juggling details, and turning complex travel logistics into smooth, stress‑free experiences. If you love helping people, enjoy staying organized, and are passionate about creating positive customer experiences, this role is tailor‑made for you.

As a key member of our remote team, you’ll guide clients from their first inquiry all the way through departure, ensuring every step of the journey is handled with care, precision, and a personal touch. Your work will directly influence client satisfaction, repeat bookings, and the overall reputation of brighthush as a trusted travel partner.

Key Responsibilities

• Client Journey Management: Serve as the primary point of contact for travelers, guiding them through the entire planning process—from initial inquiry to post‑trip follow‑up.
• Personalized Travel Research: Conduct in‑depth research on destinations, accommodations, cruises, vacation packages, transportation options, and local activities to curate tailored recommendations that align with each client’s preferences, timelines, and budget.
• Reservation Coordination: Use approved booking platforms to secure reservations, create detailed itineraries, and manage all travel services, ensuring accuracy and compliance with supplier policies.
• Documentation & Communication: Provide clients with reservation confirmations, travel documents, itinerary updates, and timely reminders. Maintain clear, concise, and professional communication across email, chat, and phone.
• Issue Resolution & Flexibility: Respond promptly to client inquiries, handle schedule adjustments, and accommodate special requests. Resolve any booking discrepancies or last‑minute changes with a solution‑focused mindset.
• Quality Assurance: Review all travel details and booking information to verify accuracy before departure, ensuring a flawless travel experience.
• Record Keeping & System Updates: Keep meticulous client records, booking logs, and communication histories within our CRM and internal systems.
• Supplier Collaboration: Build and maintain strong relationships with travel suppliers, leveraging their expertise to deliver exceptional service and secure exclusive perks for our clients.
• Continuous Learning: Participate in destination training, supplier education, and ongoing professional development to stay current on industry trends, new products, and best practices.
• Team Collaboration: Work closely with the sales, marketing, and operations teams to align client expectations, share insights, and contribute to a cohesive customer experience strategy.

Essential Qualifications

• High‑level verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Proven customer service experience, preferably in travel, hospitality, or a related field.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Strong prioritization skills—capable of managing multiple client requests and deadlines simultaneously.
• Comfortable using web‑based applications, booking systems, and digital communication tools (e.g., CRM, email, chat platforms).
• Professional, dependable, and solution‑focused mindset, with a passion for exceeding client expectations.
• Critical‑thinking and problem‑solving aptitude, able to navigate unexpected challenges with calm and creativity.
• Self‑motivated, proactive, and capable of working independently in a fully remote environment.
• Reliable high‑speed internet connection and basic computer proficiency.
• Minimum age of 18 years and legal authorization to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions.

Preferred Qualifications & Skills

• Experience in travel planning, itinerary creation, or a related customer‑facing role.
• Knowledge of popular travel destinations, accommodation types, and transportation options.
• Familiarity with travel booking platforms and CRM systems.
• Multilingual abilities—especially Spanish, French, or Mandarin—enhance client interactions.
• Background in hospitality, tourism, or event planning.
• Strong analytical skills to assess client budgets and recommend cost‑effective solutions.
• Experience with data entry, record keeping, and maintaining accurate client logs.
• Comfortable with remote collaboration tools.

What You’ll Gain at brighthush

Career Growth & Professional Development

We’re committed to your long‑term success. As a Travel Customer Experience Coordinator, you’ll have access to:

• Structured onboarding with hands‑on training from seasoned travel experts.
• Ongoing mentorship and peer collaboration to refine your skills.
• Clear career pathways—whether you aspire to become a Senior Coordinator, Travel Specialist, or eventually move into a leadership role.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Culture

At brighthush, we foster a culture of trust, flexibility, and innovation. Our remote team enjoys:

• Full flexibility to design your own schedule around personal commitments.
• A supportive virtual community that values collaboration, transparency, and continuous learning.
• Regular virtual team events—happy hours, trivia nights, and wellness challenges—to build camaraderie.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, we offer a competitive salary package that includes:

• Base salary commensurate with industry standards for remote travel coordinators.
• Performance‑based bonuses and incentive programs tied to client satisfaction and booking volume.
• Generous paid time off and flexible holidays to recharge and explore your own travels.
• Travel discounts and exclusive perks—such as complimentary upgrades, early check‑in, or partner offers—available to you and your family.
• Health, dental, and vision insurance options (where applicable).
• Access to a digital wellness stipend for home office equipment, ergonomic accessories, or fitness memberships.

Why You’ll Love Working at brighthush

Our team is passionate about turning travel dreams into reality. As a Travel Customer Experience Coordinator, you’ll:

• Make a tangible impact on clients’ lives by ensuring every trip is memorable and stress‑free.
• Work with a diverse, global clientele—each interaction offers a new cultural insight and learning opportunity.
• Enjoy the freedom of a fully remote role that respects your work‑life balance.
• Be part of a forward‑thinking company that embraces technology, innovation, and sustainable travel practices.
• Receive recognition for your hard work—through awards, shout‑outs, and tangible rewards.

Ready to Embark on Your Next Career Adventure?

If you’re a motivated, service‑oriented professional who loves travel and thrives in a dynamic, remote environment, brighthush invites you to apply. Join us in redefining the way people experience the world—one personalized itinerary at a time.

Click the link below to submit your application and start your journey with brighthush today!