Seasoned Global Travel Customer Support Specialist – Expert Client Experience & Journey Management – Remote, Full‑Time at brighthush

About brighthush

brighthush isn’t just a travel agency; it’s a global movement that reimagines how people explore the world. With a portfolio of meticulously curated itineraries that blend adventure, culture, and sustainability, brighthush has earned a reputation for turning ordinary trips into unforgettable stories. Our award‑winning customer service team is the heartbeat of this experience, ensuring that every booking, every question, and every surprise is handled with care and professionalism.

Founded on the belief that travel should be purposeful, inclusive, and transformative, brighthush operates entirely in a fully remote, tech‑savvy environment. This hybrid model gives our team the flexibility to work from anywhere while maintaining the personal touch of a boutique agency. We empower our employees to be ambassadors of the brand, fostering a culture where curiosity, collaboration, and continuous learning are not just encouraged—they’re expected.

Why Join brighthush?

• Remote Flexibility: 100% remote work with flexible scheduling that adapts to your lifestyle, whether you’re a night owl or a morning person.
• Career Growth: Clear, structured pathways to advance into senior support roles, team leadership, or specialized travel product teams.
• Travel Perks: Exclusive industry discounts, free travel credits, and the opportunity to experience destinations firsthand—because we believe the best way to serve our clients is to live the experience ourselves.
• Culture of Support: A collaborative, inclusive environment where every voice is heard, and continuous learning is a core value.
• Impactful Work: Every interaction you handle directly enhances our clients’ journeys and strengthens brighthush’s reputation for excellence.
• Innovation & Technology: Work with cutting‑edge booking platforms, AI‑driven customer insights, and a suite of collaboration tools that keep you at the forefront of the industry.

Key Responsibilities

As a Travel Customer Support Specialist at brighthush, you will be the frontline advocate for our clients, ensuring their travel experience is seamless from booking to return. Your day‑to‑day tasks will include:

• Client Communication: Respond promptly and professionally to inquiries via email, phone, and messaging platforms, maintaining a courteous and helpful tone.
• Booking Management: Assist with new reservations, modifications, cancellations, and special requests, using our proprietary booking platform and third‑party systems.
• Information Provision: Deliver accurate, up‑to‑date details on destinations, visa requirements, health advisories, and agency policies.
• Follow‑Up & Satisfaction: Proactively confirm trip details, gather feedback, and ensure overall client satisfaction throughout the travel cycle.
• Problem Resolution: Handle any issues or concerns with empathy, professionalism, and strong problem‑solving skills, escalating when necessary.
• Data Accuracy: Maintain meticulous records in our CRM, ensuring all client interactions and booking changes are logged accurately.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve the client experience.
• Team Collaboration: Work closely with the Sales, Operations, and Product teams to align on client needs and product offerings.
• Knowledge Sharing: Contribute to the creation of knowledge base articles, FAQs, and training materials for new hires.
• Compliance & Quality Assurance: Adhere to industry regulations, company policies, and quality standards to protect both clients and brighthush.

Essential Qualifications

• Communication Excellence: Exceptional written and verbal communication skills in English; additional languages are a plus.
• Customer Service Experience: Proven track record in customer‑facing roles, preferably in travel, hospitality, or related industries.
• Organizational Skills: Highly organized, dependable, and detail‑oriented with the ability to manage multiple tasks simultaneously.
• Tech Savvy: Comfortable navigating booking platforms, CRM systems, and collaboration tools; quick to learn new technologies.
• Problem‑Solving Mindset: Ability to think critically, troubleshoot issues, and find creative solutions under pressure.
• Empathy & Resilience: Demonstrated ability to handle challenging situations with grace and maintain a positive attitude.

Preferred Qualifications

• Experience with travel‑specific software such as Amadeus, Sabre, or similar GDS platforms.
• Background in sustainability initiatives or eco‑tourism.
• Previous remote work experience with distributed teams.
• Knowledge of global travel regulations and compliance standards.
• Experience creating training content or onboarding materials.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning first‑time travelers into lifelong ambassadors.
• Multitasking & Prioritization: Ability to juggle high‑volume inquiries while maintaining quality and accuracy.
• Analytical Thinking: Use data and customer feedback to identify trends and recommend process improvements.
• Adaptability: Thrive in a fast‑moving, evolving environment where new tools and processes are introduced regularly.
• Team Player: Collaborate effectively across departments, sharing insights and supporting collective goals.
• Time Management: Deliver results within deadlines while maintaining a healthy work‑life balance.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior team members.
• Access to industry conferences, webinars, and certification courses.
• Internal knowledge‑sharing sessions and cross‑functional projects.
• Clear promotion tracks into senior support, team lead, or product specialist roles.
• Opportunities to contribute to product development and innovation initiatives.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and Zoom.
• A culture that celebrates diversity, inclusion, and personal growth.
• Regular virtual social events, wellness challenges, and community service projects.
• A focus on work‑life integration, with flexible hours and a results‑oriented approach.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance options.
• Paid time off, sick leave, and a generous holiday schedule.
• Annual travel stipend or travel credit for personal adventures.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of travel partners and exclusive discounts.

How to Apply

Ready to join a team that values curiosity, service excellence, and a love for travel? Click the link below to submit your application and become part of brighthush’s mission to transform every booking into a memorable adventure.