Remote Travel Customer Support Specialist – Brighthush Global Client Experience & Trip Coordination

About Brighthush

Brighthush is a forward‑thinking travel technology company that empowers travelers around the world to discover, plan, and enjoy unforgettable journeys. With a mission to simplify travel planning and deliver personalized experiences, we partner with airlines, hotels, cruise lines, and tour operators to bring our clients the best options at the best prices. Our team is built on curiosity, collaboration, and a passion for service—values that drive everything we do, from product innovation to client support.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic, remote‑first organization that values flexibility, creativity, and continuous learning. We believe that great customer support starts with great people, and we invest in our team members through ongoing training, mentorship, and access to industry resources. Whether you’re a seasoned travel professional or just starting your career in customer service, Brighthush offers a supportive environment where you can grow, innovate, and make a real impact on travelers worldwide.

Key Responsibilities

As a Remote Travel Customer Support Specialist, you will be the frontline advocate for our clients, ensuring their travel planning experience is seamless, enjoyable, and memorable. Your day‑to‑day tasks will include:

• Client Interaction & Support: Provide exceptional, personalized service to travelers via email, chat, and phone, answering questions about itineraries, accommodations, and travel logistics.
• Trip Research & Coordination: Identify and recommend the best travel options—cruises, vacation packages, tours, hotels, and transportation—based on client preferences, budgets, and travel dates.
• Reservation Management: Secure bookings, confirm reservations with suppliers, and manage changes or cancellations while maintaining accurate records in our CRM.
• Supplier Communication: Liaise with airlines, hotels, cruise lines, and tour operators to confirm details, negotiate rates, and resolve any issues that arise.
• Documentation & Record‑Keeping: Keep meticulous records of client interactions, booking details, and follow‑up actions to ensure a smooth handoff to the next team member if needed.
• Travel Updates & Alerts: Stay current on industry news, destination advisories, and promotional offers, and proactively share relevant information with clients.
• Post‑Trip Support: Offer assistance after travel, handling feedback, resolving complaints, and ensuring clients have a positive post‑trip experience.
• Continuous Improvement: Contribute ideas to improve processes, enhance the customer journey, and increase operational efficiency.

Essential Qualifications

To thrive in this role, you should bring the following:

• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong customer‑service orientation with a genuine passion for helping people.
• Ability to work independently in a remote environment, managing time and priorities effectively.
• Proficiency with email, chat platforms, and basic office software (Word, Excel, Google Workspace).
• High attention to detail and strong organizational skills.
• Positive, professional demeanor and a collaborative mindset.
• Previous experience in customer service, travel, or hospitality is desirable but not mandatory.

Preferred Qualifications

These additional attributes will set you apart:

• Experience with travel booking systems (e.g., Sabre, Amadeus, or similar).
• Knowledge of global travel trends, popular destinations, and travel regulations.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Experience working in a remote or distributed team.
• Strong problem‑solving skills and the ability to think on your feet.

Skills & Competencies

• Customer‑Centric Mindset: Always put the client first, anticipating needs and exceeding expectations.
• Communication: Clear, concise, and friendly communication across multiple channels.
• Technical Proficiency: Comfortable navigating web portals, booking engines, and data entry tools.
• Time Management: Prioritize tasks, meet deadlines, and handle multiple inquiries simultaneously.
• Adaptability: Thrive in a fast‑moving industry with changing travel rules and customer demands.
• Team Collaboration: Work closely with suppliers, internal teams, and fellow support specialists.
• Continuous Learning: Stay curious, seek feedback, and pursue professional development opportunities.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Travel Customer Support Specialist, you’ll have the chance to:

• Progress to a Senior Support Specialist or Team Lead role, overseeing a small group of agents.
• Transition into a Travel Sales or Product Management track, leveraging your client‑facing experience.
• Participate in cross‑functional projects that shape our travel platform and customer experience.
• Access a curated library of industry courses, webinars, and certifications—many of which are fully funded by Brighthush.
• Attend virtual conferences and networking events to build relationships with industry leaders.

Work Environment & Company Culture

Brighthush’s culture is built on:

• Flexibility: Work from anywhere, with a flexible schedule that respects your personal commitments.
• Collaboration: Daily stand‑ups, weekly team meetings, and open channels for idea sharing.
• Innovation: A culture that encourages experimentation, embraces new technologies, and rewards creative solutions.
• Inclusivity: A diverse workforce where every voice is heard and valued.
• Well‑being: Regular virtual wellness sessions, mental health resources, and a supportive HR team.

Compensation & Benefits

While specific figures vary based on experience and location, Brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and team metrics.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and the ability to work from any location.
• Travel perks: discounted rates on flights, hotels, and tours for you and your family.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with rewards for successful hires.

How to Apply

Ready to embark on a rewarding career that blends travel passion with customer service excellence? Submit your resume and a brief cover letter outlining why you’re the perfect fit for Brighthush. We’re excited to learn how your skills and enthusiasm can help us create unforgettable travel experiences for our clients.