Seasoned Healthcare Billing & Insurance Customer Service Specialist – Hybrid Remote & Onsite (Florida) – Champion Patient Financial Success & Operational Excellence

About brighthush

brighthush is a trailblazer in the healthcare services arena, seamlessly weaving advanced technology with a heartfelt commitment to patient care. With a proud legacy spanning over three decades, we have consistently reimagined how billing and insurance conversations shape the patient journey. Our mission is clear: transform every billing interaction into a smooth, compassionate, and empowering experience that leaves patients feeling heard, respected, and supported.

From our flagship headquarters in Marshfield, WI, to our vibrant remote teams across the United States, brighthush has cultivated a culture of innovation, empathy, and excellence. We partner with leading hospitals, private practices, and insurance carriers to streamline revenue cycles, reduce denials, and enhance patient satisfaction. Our solutions are built on data-driven insights, cutting‑edge software, and a deep understanding of the regulatory landscape.

Why brighthush Is the Ideal Place to Grow Your Career

At brighthush, curiosity is celebrated, continuous learning is embedded in our DNA, and results are rewarded. Our hybrid work model offers the flexibility to thrive from home or in our modern Marshfield office—whichever aligns best with your lifestyle. Every August, we launch a comprehensive training cohort that equips you with the tools, knowledge, and confidence to excel from day one.

We believe that the best talent is nurtured through mentorship, hands‑on experience, and a clear path to advancement. Whether you’re just starting out or looking to elevate your career, brighthush provides the resources, support, and opportunities to help you reach your full potential.

Position Overview

As a Healthcare Billing & Insurance Customer Service Specialist, you will be the frontline advocate for patients, law offices, insurance carriers, and other external stakeholders. Your role is pivotal in resolving complex billing and insurance inquiries, guiding patients toward payment solutions, and ensuring compliance with all regulatory and client‑specific policies. You will operate with autonomy, consistently surpassing key performance indicators (KPIs) such as call volume, resolution rate, and quality scores.

In this hybrid role, you will spend a portion of your week in our state‑of‑the‑art Marshfield office, collaborating with colleagues in real time, while also enjoying the flexibility of remote work from your home office. This blend of environments fosters both teamwork and independence, allowing you to thrive in a dynamic, fast‑paced setting.

Key Responsibilities

• Handle inbound and outbound calls, emails, and written correspondence from patients, attorneys, insurers, and external facilities.
• Resolve aging account balances, complex denials, charge disputes, eligibility issues, and coding disputes with a patient‑centric approach.
• Provide clear explanations of deductibles, co‑insurance, co‑pays, and payment options, including assistance programs aligned with client guidelines.
• Utilize scripts and verbatim guidelines to navigate conversations, maximize recovery, and maintain compliance.
• Document all interactions accurately using internal and client systems, ensuring minimal errors and high data integrity.
• Escalate unresolved issues to appropriate internal teams while maintaining a proactive follow‑up cadence.
• Adhere to brighthush Core Values and Strategic Anchors, embodying professionalism, integrity, and a commitment to patient well‑being.
• Participate in continuous improvement initiatives, sharing insights that enhance processes, scripts, and customer experience.
• Support ad‑hoc projects and cross‑functional tasks as business needs evolve.
• Maintain up‑to‑date knowledge of industry regulations, payer policies, and internal procedures.
• Collaborate with the billing, collections, and compliance teams to ensure seamless handoffs and accurate account status.

Essential Qualifications

• High School Diploma or GED (equivalent) required; associate’s degree preferred.
• Minimum of 1–2 years in a call center or healthcare customer service environment.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Strong verbal and written communication skills, with impeccable telephone etiquette.
• Basic math proficiency (addition, subtraction, multiplication, division, percentages).
• Reliable, punctual, and self‑motivated with a proven track record of meeting or exceeding KPIs.
• Experience with medical billing and coding concepts is highly desirable.
• Prior exposure to electronic health record (EHR) systems such as Artiva, Cerner Soarian, or EPIC is a plus.
• Understanding of PHI and SPI confidentiality requirements and a commitment to data privacy.
• Ability to work independently and as part of a collaborative team in a hybrid environment.

Preferred Qualifications

• Previous supervisory or team‑lead experience within a call center or healthcare setting.
• Advanced knowledge of insurance terminology, claim processing, and denial management.
• Experience in a medical office or general health insurance environment.
• Proficiency in using screen‑monitoring and video‑conferencing tools for remote collaboration.
• Demonstrated ability to negotiate payment plans and resolve objections with empathy and persistence.
• Certification in medical billing or reimbursement (e.g., Certified Medical Reimbursement Specialist).
• Experience with revenue cycle management software and analytics dashboards.

Skills & Competencies

• Customer‑first mindset with a passion for problem‑solving.
• Exceptional listening skills and the ability to read between the lines.
• Strong analytical thinking to assess account status and recommend appropriate actions.
• Adaptability to rapidly changing priorities and new technologies.
• Team collaboration, especially in a virtual environment, while maintaining individual accountability.
• Time‑management prowess—balancing high call volume with meticulous documentation.
• Resilience and emotional intelligence to handle sensitive patient conversations.
• Proficiency in Microsoft Office Suite, Salesforce, and other CRM platforms.
• Commitment to continuous improvement and a growth mindset.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by performance, initiative, and a desire to grow. Successful representatives often advance to:

• Team Lead – overseeing a group of representatives, coaching performance, and shaping workflow.
• Process Improvement Analyst – driving efficiency projects and system enhancements.
• Billing & Collections Specialist – deepening expertise in revenue cycle management.
• Compliance & Quality Assurance – ensuring adherence to industry regulations and internal standards.
• Senior Customer Experience Manager – leading cross‑functional initiatives to elevate patient satisfaction.

We invest heavily in professional development through:

• Structured onboarding and August training cohort.
• Access to industry certifications (e.g., Certified Medical Reimbursement Specialist).
• Mentorship programs pairing new hires with seasoned leaders.
• Regular skill‑building workshops on billing software, negotiation tactics, and regulatory updates.
• Annual conference sponsorships and continuing education allowances.
• Internal career path mapping and quarterly performance reviews.

Work Environment & Culture at brighthush

Our hybrid model blends the flexibility of remote work with the camaraderie of an in‑office setting. Employees enjoy:

• State‑of‑the‑art home office stipends and ergonomic support.
• Weekly virtual coffee chats and monthly in‑person team gatherings.
• Open‑door leadership communication and transparent decision‑making.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Employee resource groups focused on wellness, mentorship, and community outreach.
• Quarterly hackathons and innovation challenges to spark creativity.
• Flexible scheduling options to accommodate personal and family commitments.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and a flexible holiday calendar.
• Wellness stipend, mental health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee referral bonuses and recognition programs.
• Technology stipend for remote work equipment.
• Annual wellness retreat and team‑building excursions.

Frequently Asked Questions

What does the hybrid schedule look like? We offer a flexible hybrid model that allows you to work from home or in our Marshfield office, with a typical split of 3 days remote and 2 days onsite, subject to team needs.

What training is provided? New hires participate in a comprehensive August training cohort covering billing fundamentals, EHR navigation, compliance, and customer service best practices.

Is remote work fully supported? Yes, we provide a home office stipend, ergonomic equipment, and remote collaboration tools to ensure you have everything you need to succeed.

What growth opportunities exist? We have clear career ladders in leadership, process improvement, compliance, and specialized billing roles, with mentorship and certification support.

How to Apply

If you are a compassionate, results‑driven professional ready to make a tangible impact in healthcare billing and customer service, we invite you to apply. Join brighthush and become part of a team that values your expertise, supports your growth, and celebrates your successes.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush today.