Seasoned Healthcare Customer Service Representative & Benefits Advisor – Night & Weekend Shift Specialist – Chester, VA – Join brighthush to Empower Lives and Revolutionize Patient Care

About brighthush – Pioneering Compassionate, Tech‑Driven Healthcare Support

At brighthush, we are redefining the way patients experience health care by marrying cutting‑edge technology with a heartfelt, customer‑first philosophy. Our mission is simple yet powerful: to empower every individual across the United States to navigate their health plans with confidence, clarity, and ease. Whether you’re a seasoned professional or a passionate newcomer, you’ll find a place where your expertise fuels real change and your growth is nurtured every step of the way.

Why Your Next Career Move Should Be with brighthush

When you join the brighthush family, you become part of a movement that values empathy, innovation, and continuous learning. We are more than a company; we are a community that believes every patient deserves a seamless, supportive experience. Here’s what sets us apart:

• Competitive Compensation: Base pay of $16.75 per hour, with a 10% shift differential for evening hours.
• Performance Bonuses: Potential bonus opportunities up to $3,280 for eligible new hires, based on performance, attendance, and retention.
• Flexible Scheduling: Full‑time schedules that include limited‑service options, night shifts, and weekend coverage—ideal for students, parents, or anyone seeking a balanced lifestyle.
• Comprehensive Benefits: Company‑paid medical coverage, paid time off, 11 paid holidays, and a 401(k) with company match.
• On‑site Perks: Food vendors, monthly engagement events, and a short commute to local fast‑food chains.
• Wellness & Support: Employee wellness programs, an Employee Assistance Program (EAP), and discount opportunities.
• Career Growth: A supportive environment that encourages promotions, skill development, and clear career pathways.

Position Overview

As a Customer Service Representative (CSR) – Healthcare at brighthush, you will be the frontline advocate for our patients. Your role is pivotal in ensuring that every interaction is courteous, accurate, and compliant with HIPAA and privacy regulations. You’ll handle routine inquiries, troubleshoot issues, and guide callers through the intricacies of their health plans.

Key Responsibilities

• Deliver exceptional customer service via phone, email, web chat, and written correspondence.
• Respond to basic and routine inquiries with pre‑scripted responses, ensuring clarity and empathy.
• Use the company’s computerized system to track calls, gather information, and troubleshoot problems.
• Assist callers in completing online applications and submitting them electronically to plan providers.
• Maintain accurate call logs, including script usage and call outcomes.
• Adhere to all policies, standard operating procedures, and privacy regulations (HIPAA).
• Escalate complex issues to senior staff or the CSR Lead as needed.
• Provide feedback on call trends, processes, and training needs to improve service quality.
• Stay current on client regulations, policies, and product updates.
• Report system issues promptly to the IT support team for resolution.
• Participate in ongoing training sessions and skill‑building workshops.
• Collaborate with cross‑functional teams to enhance the patient experience.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Fluent, professional English speaking and reading skills.
• Strong communication skills—both verbal and written.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Basic computer literacy: proficiency with telephone systems, email, and web browsers.
• Commitment to maintaining confidentiality and adhering to HIPAA guidelines.

Preferred Qualifications

• Experience in the healthcare or insurance industry.
• Knowledge of health plan terminology and benefits administration.
• Prior exposure to call center software and CRM platforms.
• Experience handling night or evening shifts.
• Demonstrated ability to meet or exceed performance metrics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and resolving their concerns.
• Problem‑Solving: Ability to analyze issues and provide clear, actionable solutions.
• Attention to Detail: Accuracy in data entry, documentation, and compliance.
• Time Management: Efficiently handle multiple tasks while meeting deadlines.
• Adaptability: Thrive in a dynamic environment with evolving processes.
• Team Collaboration: Work effectively with peers, supervisors, and cross‑functional teams.
• Technology Proficiency: Comfortable navigating multiple digital platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a CSR, you’ll have access to:

• Comprehensive onboarding and paid training programs.
• Ongoing skill‑building workshops on customer service excellence, healthcare compliance, and technology tools.
• Clear career pathways—from Senior CSR to Team Lead, Operations Manager, or specialized roles in benefits administration.
• Mentorship programs pairing you with experienced leaders.
• Internal promotion opportunities based on performance and business needs.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and continuous improvement. Our on‑site environment is designed to support both productivity and well‑being:

• Modern, ergonomic workstations with state‑of‑the‑art communication tools.
• Open, collaborative spaces encouraging idea sharing.
• Regular team‑building events, wellness challenges, and volunteer opportunities.
• Transparent communication from leadership, ensuring everyone is informed and engaged.
• Commitment to diversity and inclusion, celebrating the unique perspectives of every employee.

Compensation & Benefits

We offer a competitive and comprehensive package designed to support your success both inside and outside of work:

• Base Pay: $16.75 per hour.
• Shift Differential: 10% extra for evening hours (7 p.m. – 10 p.m.).
• Bonus Potential: Up to $3,280 for eligible new hires based on role, location, hire date, attendance, hours worked, and retention.
• Paid Time Off: Accrued sick leave, PTO, and 11 paid holidays.
• Health & Wellness: Company‑paid medical coverage, EAP, wellness programs, and discount plans.
• Retirement: 401(k) with company match.
• Work‑Life Balance: Flexible schedules, including night shifts and limited‑service options.
• On‑site Perks: Food vendors, monthly engagement activities, and proximity to local eateries.

How to Apply

Ready to make a difference in people’s lives while building a rewarding career? Click the link below to submit your application and join the brighthush family:

Apply to brighthush Today

Join Us and Transform Healthcare Customer Care

At brighthush, you’ll be part of a mission‑driven team that values empathy, integrity, and innovation. Your role as a Customer Service Representative will directly impact the lives of patients across the nation, ensuring they receive the support they need to navigate their health plans with confidence. If you’re passionate about helping others, thrive in a fast‑paced environment, and seek a career that offers growth, flexibility, and meaningful work, we encourage you to apply today.