Senior Customer Experience & Brand Engagement Lead – Retail & E‑Commerce Excellence, Customer Journey Architect, Community Builder, Digital Engagement Strategist, Brand Storyteller at brighthush

About brighthush

brighthush is more than a label; it’s a cultural movement that redefines men’s fashion by marrying artisanal tailoring with a friction‑free digital experience. Born in the vibrant LoHi district of Denver, our flagship line of premium custom shirts and suits is proudly crafted in the USA, offering a level of quality and personalization that rivals high‑end ready‑to‑wear brands—yet at a price point that democratizes luxury. From the moment a customer steps into our sleek showroom to the instant they receive their first stitch, every touchpoint is engineered to create an unforgettable journey. We’re not merely selling apparel; we’re telling a story of individuality, confidence, and craftsmanship. With media spotlight and a growing community of loyal patrons, brighthush stands at the forefront of the custom menswear revolution.

Why brighthush?

At brighthush, we’re more than a fashion house—we’re a community of innovators, artisans, and customer‑obsessed professionals. We celebrate individuality, champion quality craftsmanship, and obsess over every touchpoint that a customer encounters. If you thrive in a fast‑paced, start‑up environment where your ideas can shape the future of a brand, you’ll find a home here. Our team is diverse, collaborative, and driven by a shared passion for creating exceptional apparel and experiences.

Role Overview

We’re looking for a seasoned, customer‑centric professional to become the face of brighthush. As a Senior Customer Experience & Brand Engagement Lead, you’ll blend hands‑on retail interaction with behind‑the‑scenes operational support. Your day will oscillate between welcoming clients in our showroom, guiding them through fittings, and coordinating with our production partners to ensure flawless delivery. You’ll also partner with the founder on cross‑functional projects that span marketing, product development, and customer service.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for in‑store fittings, consultations, and online inquiries via email, phone, and social media platforms. Deliver a personalized, high‑touch experience that turns first‑time visitors into loyal advocates.
• Order Management: Process new orders, handle returns, and maintain accurate order records in our CRM. Ensure every transaction reflects our brand’s commitment to precision and care.
• Production Coordination: Communicate with manufacturing partners to confirm order details, track production progress, and resolve any quality or delivery issues. Act as the liaison between the customer and the production team to keep the journey seamless.
• Retail Operations: Assist with daily store tasks such as inventory checks, visual merchandising, and maintaining a welcoming showroom environment. Keep the space pristine, organized, and reflective of our brand’s aesthetic.
• Digital & Social Engagement: Manage our social media presence, respond to online reviews, and curate engaging content that showcases the brighthush experience. Leverage data insights to refine digital strategies.
• Project Collaboration: Work closely with the founder on cross‑functional projects that span marketing, product development, and customer service. Bring customer insights to the table and help shape the next generation of products.
• Continuous Improvement: Identify opportunities to enhance the customer journey and share actionable insights with the leadership team. Champion a culture of data‑driven decision making and iterative improvement.
• Event & Community Outreach: Plan and execute in‑store events, pop‑ups, and community initiatives that elevate brand awareness and deepen customer relationships.

Essential Qualifications

• Passion for men’s fashion and a keen eye for style.
• Prior experience in retail or customer service, preferably in a boutique or custom apparel setting.
• Strong organizational skills and meticulous attention to detail.
• Excellent communication skills, both verbal and written.
• Comfortable using email, phone, and social media platforms to engage customers.
• Ability to work independently and as part of a collaborative team.
• Proficiency with CRM systems and basic data analysis.
• Experience with e‑commerce platforms and online order management.

Preferred Qualifications

• Background in tailoring terminology and garment construction.
• Experience in project management or cross‑functional teamwork.
• Fluency in additional languages to serve a diverse clientele.
• Knowledge of digital marketing tools and analytics.
• Previous experience in a start‑up or high‑growth environment.

Skills & Competencies

• Customer‑First Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Resolve issues swiftly while maintaining a positive tone.
• Time Management: Balance in‑store duties with office tasks and project deadlines.
• Tech Savvy: Comfortable navigating CRM systems, email marketing tools, and social media.
• Adaptability: Thrive in a fast‑growing, start‑up environment where roles evolve.
• Leadership & Mentorship: Guide junior team members and foster a culture of continuous learning.
• Strategic Thinking: Translate customer insights into actionable business strategies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Experience & Brand Engagement Lead, you’ll:

• Gain exposure to all facets of a fashion e‑commerce business, from design to fulfillment.
• Collaborate directly with the founder on strategic initiatives, giving you insight into leadership decision‑making.
• Participate in ongoing training sessions covering tailoring, customer service best practices, and digital marketing.
• Be considered for future roles in sales, marketing, operations, or product development as the company expands.
• Access a professional development budget and mentorship opportunities to accelerate your career trajectory.
• Explore leadership tracks that could lead to roles such as Director of Customer Experience or Head of Brand Engagement.
• Engage in cross‑departmental projects that broaden your skill set and increase your visibility across the organization.

Work Environment & Culture

brighthush is more than a workplace—it’s a community of passionate individuals who share a love for quality craftsmanship and exceptional service. Our culture is defined by:

• Collaboration: Open communication across departments and a flat hierarchy that encourages idea sharing.
• Innovation: A start‑up mindset that welcomes experimentation and continuous improvement.
• Inclusivity: A diverse team that values different perspectives and fosters a supportive atmosphere.
• Work‑Life Balance: Flexible scheduling options for part‑time and full‑time roles, with a focus on employee well‑being.
• Community Engagement: Regular team outings, volunteer opportunities, and brand‑building events that strengthen our internal bonds.

Compensation & Benefits

• Part‑time: $15 per hour, available immediately.
• Full‑time: Salary commensurate with experience, starting August 1.
• Standard business hours for office work (Monday‑Friday).
• Retail hours: Tuesday‑Friday 11 a.m. – 7 p.m.; Saturday 10 a.m. – 5 p.m.
• Saturday availability required 1–2 weekends per month.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off, holiday pay, and employee discounts on all brighthush products.
• Professional development budget and mentorship opportunities.
• Potential equity participation as the company scales.

How to Apply

Ready to elevate your career in a dynamic, fashion‑forward environment? Click the button below to submit your application and join the brighthush team.

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Join the brighthush Movement

When you join brighthush, you’re not just filling a role—you’re becoming part of a movement that celebrates individuality, quality, and customer delight. We’re growing fast, and we want you to grow with us. If you’re passionate about men’s fashion, thrive in a collaborative setting, and are eager to make a tangible impact, we can’t wait to hear from you.

Apply today and help us craft the next chapter of brighthush’s success story.