Seasoned Healthcare Customer Service Representative – Patient Engagement & Virtual Care Support Specialist – Join brighthush’s Innovative Digital Health Team

About brighthush

brighthush is a trailblazer in the digital health arena, redefining how patients connect with care. By blending cutting‑edge technology with a human‑centered approach, we empower individuals to manage their health journeys with confidence and ease. Our suite of virtual care platforms, telehealth solutions, and patient education tools is rapidly expanding, positioning us at the forefront of the healthcare transformation wave. If you are passionate about making a tangible difference in people’s lives and thrive in a fast‑paced, tech‑driven environment, brighthush invites you to join our mission.

Why brighthush?

At brighthush, we don’t just offer a job – we offer a career that grows with you. Our culture is built on four pillars that set us apart:

• Innovation – Work with AI‑powered support tools, real‑time analytics dashboards, and a continuous improvement mindset that keeps us ahead of the curve.
• Growth – 90% of our leaders began as Customer Service Representatives. We provide transparent promotion tracks, mentorship, and internal certification programs that accelerate your career.
• Well‑being – Comprehensive health coverage, wellness programs, and a flexible work‑life balance that supports your physical, mental, and financial health.
• Recognition – Performance‑based incentives, daily pay, and a culture of continuous feedback that celebrates your achievements.

Key Responsibilities

As a frontline advocate for our patients and partners, you will be the heartbeat of our support ecosystem. Your day‑to‑day tasks will include:

• Answering inbound calls, virtual chats, and email inquiries with professionalism, empathy, and a patient‑first mindset.
• Conducting thorough research to provide accurate, timely resolutions to a wide range of patient questions, from appointment scheduling to billing and technical support.
• Documenting all interactions in our secure CRM system, ensuring data integrity and compliance with healthcare privacy regulations.
• Communicating complex information in clear, jargon‑free language, adapting tone to meet the emotional needs of each caller.
• Collaborating with cross‑functional teams—clinical staff, billing, IT—to resolve escalated issues and improve service processes.
• Meeting or exceeding daily quality and customer satisfaction metrics, contributing to team goals and continuous improvement initiatives.
• Participating in ongoing training modules and knowledge‑sharing sessions to stay current on product updates and industry best practices.
• Actively identifying patterns in patient inquiries and proposing process enhancements to reduce friction and improve satisfaction.
• Maintaining a calm, professional demeanor during high‑volume periods and when handling sensitive or emotionally charged situations.

Essential Qualifications

• Minimum age of 18 years.
• High School Diploma or equivalent; an associate’s degree in Communications, Healthcare Administration, or a related field is a plus.
• At least one year of experience in a customer‑service role, preferably within healthcare, insurance, or a regulated industry.
• Reliable attendance record; no absences during the first 90 days of employment.
• Typing speed of 25 words per minute or higher.
• Stable, high‑speed internet connection (minimum 10 Mbps upload, 25 Mbps download).
• Secure, private workspace at home that meets our confidentiality standards.
• Flexible availability, including weekends and occasional evenings, to support a 24/7 service model.

Preferred Qualifications

• Experience with telehealth platforms or electronic health record (EHR) systems.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual abilities (Spanish, Mandarin, or other languages) to serve a diverse patient population.
• Previous exposure to call‑center metrics such as average handle time, first‑contact resolution, and CSAT scores.
• Strong analytical skills and a data‑driven mindset for identifying trends and recommending process improvements.

Core Skills & Competencies

• Communication – Clear, concise, and empathetic verbal and written communication.
• Problem‑Solving – Ability to assess situations quickly and devise effective solutions.
• Technical Proficiency – Comfortable navigating multiple software platforms, including CRM, ticketing systems, and virtual training tools.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration – Work effectively with colleagues across departments to achieve shared goals.
• Customer‑Centric Mindset – Prioritize patient satisfaction and advocate for their needs.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development so you can reach new heights:

• Structured onboarding with a virtual training academy that covers product knowledge, compliance, and soft‑skill mastery.
• Mentorship programs pairing new hires with experienced leaders for guidance and career planning.
• Access to internal certification tracks in quality assurance, clinical support, and project management.
• Annual tuition reimbursement for accredited courses related to healthcare administration, customer experience, or technology.
• Clear promotion pathways: from Customer Service Representative to Team Lead, Quality Analyst, or Product Specialist.
• Regular skill‑building workshops on emerging healthcare technologies, data analytics, and patient engagement strategies.
• Opportunities to lead cross‑functional projects that directly impact patient outcomes and operational efficiency.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant, collaborative community:

• Daily virtual huddles to share wins, challenges, and best practices.
• Regular town‑hall meetings with senior leadership to discuss company vision and strategy.
• Employee resource groups focused on diversity, equity, and inclusion.
• Monthly wellness challenges, virtual fitness classes, and mindfulness sessions.
• Annual company retreat (virtual or in‑person) to celebrate achievements and build camaraderie.
• Access to a digital library of industry research, podcasts, and webinars to keep you informed and inspired.

Compensation & Benefits

We offer a competitive and transparent rewards package designed to support your financial and personal well‑being:

• Base Pay – $14.00 to $15.00 per hour, commensurate with experience.
• Performance Incentives – Monthly bonuses tied to quality and customer satisfaction metrics.
• Daily Pay – Access to earned wages on a daily basis through our partnered payroll platform.
• Health Coverage – Comprehensive medical, dental, and vision plans available after 90 days of employment.
• Life & Disability Insurance – Short‑term and long‑term disability options, plus life insurance coverage.
• Retirement Savings – 401(k) plan with employer matching contributions.
• Paid Time Off – Generous PTO accrual, including sick leave and personal days.
• Flexible Spending Account (FSA) – Pre‑tax contributions for medical and dependent care expenses.
• Employee Assistance Program (EAP) – Confidential counseling and support services.
• Tuition Reimbursement – Up to $5,000 annually for approved educational courses.
• Additional perks such as wellness stipends, tech allowances, and employee discounts on health‑tech products.

How to Apply

If you are passionate about delivering exceptional patient support and thrive in a dynamic, technology‑driven environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the brighthush team.

Join us in shaping the future of healthcare support—where every call is an opportunity to make a difference.