Seasoned Logistics Coordinator & Customer Service Specialist – Expert Freight Routing, Billing, and Global Supply Chain Excellence – Remote, Data‑Driven, Career‑Growth Opportunity at brighthush

About brighthush

In an era where the velocity of commerce is accelerating, brighthush stands at the cutting edge of logistics innovation. We are a data‑driven, forward‑thinking partner that transforms complex supply chains into seamless, sustainable, and customer‑centric journeys. From the first click of a booking to the final delivery confirmation, we empower businesses—whether they’re nimble startups or global enterprises—to thrive in an interconnected marketplace. Our culture is built on curiosity, continuous improvement, and a relentless focus on delivering value to our clients and partners.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, remote‑first team that values creativity, autonomy, and professional growth. We offer:

• Flexible, location‑agnostic work arrangements that let you balance life and career.
• Ongoing learning opportunities through our brighthush Academy, featuring courses in advanced logistics, data analytics, and leadership.
• A clear career ladder—from Logistics Coordinator to Senior Logistics Manager, Operations Director, or specialized roles such as Customs Compliance Specialist.
• A culture of recognition, mentorship, and transparent communication.

Key Responsibilities

As a Logistics Coordinator & Customer Service Specialist, you will be the linchpin that keeps our supply chain humming. Your day‑to‑day tasks will include:

• Inbound Communications: Answer and route incoming phone calls and emails to the appropriate team members, ensuring timely and accurate information flow.
• Freight Dispatch & Routing: Plan and execute freight routes for air, ocean, and trucking carriers, optimizing for cost, transit time, and service level agreements.
• Tracking & Tracing: Monitor shipments in real time, resolve delays, and provide proactive updates to customers and internal stakeholders.
• Quoting & Billing: Generate accurate freight quotes, prepare invoices, and follow up on payment collections, maintaining meticulous billing records.
• Logistics Coordination: Coordinate pickups, deliveries, and customs clearance for ocean shipments, ensuring compliance with all regulatory requirements.
• Data Management: Enter and update shipment data in our proprietary logistics platform, maintaining data integrity and confidentiality.
• Process Improvement: Identify bottlenecks, propose solutions, and collaborate with cross‑functional teams to streamline operations.
• Customer Advocacy: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and building long‑term relationships.
• Reporting & Analytics: Compile weekly and monthly performance reports, analyze key metrics, and present insights to senior leadership.
• Compliance & Documentation: Ensure all freight documentation meets carrier, customs, and regulatory standards.

Essential Qualifications

We’re looking for a candidate who brings a blend of technical know‑how, organizational prowess, and a passion for customer service. The following qualifications are mandatory:

• High school diploma or GED (college coursework in logistics or business is a plus).
• Minimum of 2 years of hands‑on freight experience, including air and trucking freight.
• Proficiency in quoting air and ocean freight, with a solid understanding of freight rates, tariffs, and carrier contracts.
• Strong mathematical skills for cost calculations, rate comparisons, and volume‑based pricing.
• Excellent computer literacy: advanced proficiency in Microsoft Outlook, Word, and Excel; familiarity with logistics software (e.g., CargoWise, Descartes, or similar) is highly desirable.
• Exceptional organizational and time‑management abilities, capable of juggling multiple shipments and deadlines simultaneously.
• Self‑sufficiency and a proactive mindset; you should thrive in a remote, independent work environment.
• Excellent verbal and written communication skills, with the ability to explain complex logistics concepts to non‑technical stakeholders.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Experience handling heavy or oversize freight, including regulatory compliance and special handling requirements.
• Knowledge of major domestic and international airports, seaports, and freight hubs.
• Familiarity with customs documentation and import/export regulations.
• Previous experience in a customer‑service role within the logistics or transportation industry.
• Basic programming or database skills (SQL, Python) for data analysis and reporting.
• Certification in logistics or supply chain management (e.g., APICS, CSCMP).

Core Skills & Competencies

Success at brighthush hinges on a blend of hard and soft skills. We value:

• Analytical Thinking: Ability to dissect complex logistics challenges and devise data‑driven solutions.
• Attention to Detail: Precision in data entry, billing, and documentation to avoid costly errors.
• Adaptability: Quick learning curve for new systems, carrier policies, and market dynamics.
• Collaboration: Working effectively with cross‑functional teams—sales, operations, finance, and IT—to achieve shared goals.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building lasting client relationships.
• Problem‑Solving: Proactive identification of issues and swift resolution to keep shipments on track.
• Time Management: Prioritizing tasks in a fast‑paced environment while maintaining high quality.
• Technology Savvy: Comfortable navigating multiple software platforms and embracing new tools.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Logistics Coordinator, you’ll have the opportunity to:

• Progress to Senior Logistics Coordinator or Freight Operations Lead, taking on larger, more complex shipments.
• Transition into specialized roles such as Freight Analyst, Customs Compliance Specialist, or Supply Chain Planner.
• Lead cross‑functional projects that drive operational efficiency and cost savings.
• Participate in our brighthush Academy, an internal learning platform offering courses in advanced logistics, data analytics, and leadership.
• Earn industry certifications (APICS, CSCMP, or similar) through sponsored training and exam reimbursements.
• Attend global logistics conferences and workshops to stay ahead of industry trends.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team huddles, brainstorming sessions, and social events to foster camaraderie.
• A supportive manager who provides clear expectations, constructive feedback, and recognition for achievements.
• Access to state‑of‑the‑art tools and technology that streamline your workflow and enhance productivity.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Opportunities to collaborate with industry leaders, carriers, and technology partners.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and contributions. In addition to base pay, you’ll receive:

• Comprehensive health coverage: medical, vision, and dental plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) with a generous accrual schedule.
• Professional development stipend for courses, conferences, and certifications.
• Wellness program, including gym membership discounts and mental health resources.
• Annual performance bonus potential based on company and individual metrics.
• Flexible work‑from‑home stipend to set up a productive home office.
• Employee referral bonus program.

How to Apply

If you’re ready to bring your logistics expertise, customer‑service flair, and passion for innovation to a forward‑thinking team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush by clicking the link below.