Seasoned Healthcare Customer Service Representative – Remote – Deliver Exceptional Patient Support & Care Coordination

About brighthush

brighthush is a global leader in digital business services, empowering some of the world’s most respected brands to streamline operations, enhance customer experiences, and drive sustainable growth. With a workforce of over 500,000 professionals speaking 300 languages, brighthush is committed to creating a future where technology and humanity intersect to deliver measurable impact for clients, communities, and employees alike.

Why Join brighthush?

At brighthush, we believe that every team member is a catalyst for innovation. Our culture is built on inclusion, continuous learning, and a shared passion for excellence. As a remote Healthcare Customer Service Representative, you will:

• Be part of a high‑velocity, patient‑centric team that values your voice and expertise.
• Enjoy the flexibility of a fully remote role while staying connected to a global community.
• Benefit from a comprehensive benefits package that supports your health, well‑being, and financial future.
• Advance your career through structured learning paths, mentorship programs, and cross‑functional projects.

Position Overview

We are seeking a dedicated Healthcare Customer Service Representative to serve as the primary point of contact for our clients across Ohio. In this role, you will manage inbound and outbound communications—phone, email, chat, and social media—delivering professional, empathetic, and efficient support. Your work will directly influence patient satisfaction, retention, and overall service quality.

Key Responsibilities

• Respond to customer inquiries with clarity, empathy, and a solution‑oriented mindset.
• Utilize web‑based tools and CRM systems to log, track, and resolve issues in real time.
• Escalate complex or sensitive cases to appropriate specialists while maintaining a calm and professional demeanor.
• Process payments, refunds, and account adjustments accurately and securely.
• Maintain detailed records of all interactions for auditing, reporting, and continuous improvement.
• Provide constructive feedback on recurring issues and suggest process enhancements.
• Identify upsell opportunities that align with patient needs and company goals.
• Collaborate with cross‑functional teams—billing, technical support, and compliance—to ensure seamless service delivery.
• Adhere to all company policies, industry regulations, and quality standards.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience, preferably in healthcare or a regulated industry.
• Legal age of 18 years or older.
• Typing speed of at least 25 words per minute.
• Proficiency with Windows‑based desktop systems and general computer literacy.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment while staying connected to the team.

Preferred Qualifications

• College degree or ongoing pursuit of higher education.
• Experience in sales or upselling within a customer‑service context.
• Knowledge of healthcare terminology, insurance processes, or patient portals.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Experience handling high‑volume, fast‑paced call centers.

Key Competencies & Skills

• Process Excellence: Commitment to following established procedures and delivering consistent, high‑quality service.
• Collaboration: Proven ability to work effectively with teammates, supervisors, and support departments.
• Communication: Outstanding listening, speaking, and writing skills.
• Organizational Skills: Strong multitasking, prioritization, and problem‑solving abilities.
• Emotional Intelligence: Ability to remain calm under pressure and manage challenging interactions.
• Open‑Mindedness: Willingness to adapt to evolving policies and feedback.
• Critical Thinking: Quick analysis of customer issues and informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on positive outcomes.

Work From Home Requirements

• Dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, ISP latency under 50 ms).
• No satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections allowed.
• Proof of internet speed and a stable connection must be provided during the hiring process.

Location & Eligibility

This position is remote but requires the employee to reside within the state of Ohio. Applicants must be legal residents of Ohio and meet all other eligibility criteria.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Healthcare Customer Service Representative, you will:

• Access a structured onboarding program that covers industry fundamentals, product knowledge, and compliance.
• Participate in ongoing training modules—both mandatory and elective—to sharpen technical and soft skills.
• Engage in mentorship initiatives pairing you with senior leaders across the organization.
• Explore cross‑functional projects that broaden your exposure to billing, compliance, and technology teams.
• Advance to supervisory or specialist roles within the customer service domain or transition into related fields such as quality assurance, process improvement, or product support.

Company Culture & Values

brighthush thrives on a culture of inclusion, respect, and shared purpose. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Our remote teams enjoy:

• Regular virtual town halls and team‑building events.
• Access to a global network of peers and mentors.
• Flexible scheduling that respects personal commitments and promotes work‑life balance.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with role and experience.
• Performance‑based bonuses and incentive programs.
• Comprehensive health coverage—medical, vision, and dental.
• Mental health resources, including Employee Assistance Programs and paid personal time off.
• Retirement savings plan with company match (401(k) equivalent).
• Life insurance, supplemental medical coverage, and critical care insurance.
• Pet insurance, flexible spending accounts (FSA), and employee discounts.
• Professional development budget and tuition reimbursement options.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from active‑duty service members, veterans, and military families.

How to Apply

Ready to make a difference in patient care while enjoying the flexibility of a remote role? Submit your application through the brighthush Careers portal or click the link below to apply directly.

Application Deadline

Applications will be accepted on an ongoing basis until the position is filled. Don’t miss the opportunity to join a forward‑thinking organization that values your expertise and supports your growth.