Experienced CPC Processor – Remote Customer Support Specialist for Healthcare Information Release at brighthush

Introduction

At brighthush, we’re redefining the way healthcare information flows across the industry. Our mission is to empower patients, providers, and payers with secure, compliant, and real‑time data exchange that drives better outcomes. As a fully remote, distributed team, we give our people the freedom to design their work environment while fostering a culture of collaboration, innovation, and continuous learning. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to make a tangible impact on the future of healthcare, we invite you to join our growing family as a CPC Processor – Customer Support Specialist.

Key Responsibilities

As a CPC Processor at brighthush, you will be the frontline guardian of our Release of Information (ROI) processes. Your day‑to‑day tasks will include:

• Customer Interaction: Handle inbound and outbound calls, emails, and written correspondence with patients, providers, and internal stakeholders, ensuring every inquiry is resolved accurately and promptly.
• ROI Management: Review, research, and resolve release of information requests, maintaining strict adherence to HIPAA and company policies.
• Documentation: Log every interaction in our proprietary software, capturing details, actions taken, and outcomes to support audit trails and quality metrics.
• Process Compliance: Follow all department and site‑specific procedures, including the 90‑day ROI Certification course and annual HIPAA refresher exams.
• Quality Assurance: Meet or exceed productivity and quality benchmarks set by the ROI team, participating in regular performance reviews.
• Collaboration: Communicate proactively with cross‑functional teams—Compliance, IT, and Operations—to resolve escalated issues and improve service delivery.
• Continuous Improvement: Identify bottlenecks, propose process enhancements, and contribute to the development of SOPs and training materials.
• Health & Safety: Complete required health screenings and vaccinations, ensuring a safe environment for all team members.
• Professional Development: Attend mandatory training sessions, webinars, and in‑service meetings to stay current on industry regulations and best practices.

Essential Qualifications

• High school diploma or equivalent from an accredited institution.
• Minimum of 1 year of experience in a customer‑facing role, preferably in a healthcare or data‑centric environment.
• Proficiency with multi‑line phone systems and Microsoft Office Suite (Word, Excel, Outlook) at an intermediate to advanced level.
• Strong written and verbal communication skills, with a friendly, professional demeanor.
• Exceptional organizational abilities and meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive information with the utmost discretion.
• Pass the annual HIPAA introductory examination and the 90‑day ROI Certification course with a score of 85% or higher.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace.

Preferred Qualifications

• Experience in medical records, health insurance claims processing, or data entry.
• Background in proofreading/editing clinical documents.
• Knowledge of healthcare regulations beyond HIPAA, such as HITECH or GDPR.
• Previous remote work experience with a proven track record of self‑management.
• Familiarity with CRM or ticketing systems used in healthcare compliance.

Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with patients and providers while delivering efficient solutions.
• Analytical Thinking: Quickly assess complex requests and determine the best course of action.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Team Player: Collaborate across departments and support peers in achieving shared goals.
• Integrity: Uphold the highest standards of ethical conduct and data privacy.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs pairing you with senior ROI specialists.
• Paid certifications in HIPAA compliance, data privacy, and healthcare analytics.
• Cross‑functional project teams that expose you to new areas such as product development, compliance, and data science.
• Annual learning stipend to support conferences, workshops, or online courses.
• Clear promotion pathways from CPC Processor to Senior ROI Analyst, ROI Team Lead, or Compliance Manager.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative community. We foster:

• Transparent communication through weekly all‑hands meetings and real‑time chat channels.
• Inclusive decision‑making where every voice is heard.
• Regular team‑building activities, both virtual and in‑person, to strengthen relationships.
• A focus on work‑life balance, with flexible scheduling and generous paid time off.
• Commitment to diversity, equity, and inclusion—every team member is valued and empowered.

Compensation & Benefits

Our compensation philosophy is simple: we offer competitive salaries that reflect market benchmarks, internal equity, and the value you bring. While specific figures vary by role and experience, you can expect:

• Base salary aligned with industry standards for remote healthcare support roles.
• Performance‑based bonuses tied to quality and productivity metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible holiday scheduling.
• Health and wellness stipend, including gym memberships and mental health resources.
• Technology stipend to equip you with the best tools for remote work.

How to Apply

Ready to take the next step in your career and join a team that’s shaping the future of healthcare data? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the CPC Processor – Customer Support Specialist role at brighthush. We look forward to exploring how your skills and passion align with our mission.