Seasoned Healthcare Customer Service Representative – Remote, Multi‑Channel Support & Client Success Specialist

About brighthush

brighthush is a global leader in digital health solutions, redefining how patients, providers, and payers connect. With a presence in more than 300 languages and a workforce of over 500,000 professionals, we empower healthcare organizations to deliver compassionate, efficient, and data‑driven care. Our mission is simple: make every interaction—whether a phone call, an email, or a social media chat—seamless, secure, and human. By blending cutting‑edge technology with a customer‑first philosophy, brighthush is at the forefront of the industry’s transformation.

As a fully remote role, you’ll join a vibrant, distributed team that thrives on collaboration, innovation, and a shared commitment to excellence. Whether you’re dialing into a call, responding to an email, or engaging on social media, you’ll be the voice that keeps our clients connected and satisfied. If you’re passionate about delivering top‑tier service in a fast‑paced environment, brighthush offers you the platform to grow, learn, and make a real impact from the comfort of your home office.

Your Role & Responsibilities

As a Healthcare Customer Service Representative at brighthush, you will serve as the primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, chat, and social media with a calm, solution‑oriented demeanor.
• Resolving issues promptly while de‑escalating any potential conflicts.
• Escalating complex cases to the appropriate support teams when necessary.
• Processing payments or facilitating transactions when requested by the client.
• Accurately documenting all interactions in our CRM for audit and reporting purposes.
• Providing constructive feedback on recurring issues to improve service quality.
• Identifying upsell opportunities that align with client needs and company goals.
• Maintaining a high level of professionalism and adherence to company policies at all times.

Essential Qualifications

Minimum Requirements

• High School Diploma or equivalent.
• At least 6 months of customer service experience.
• Minimum age of 18 years.
• Typing speed of 25 words per minute or higher.
• Comfortable using desktop computer systems and basic Windows knowledge.
• Strong verbal and written communication skills.
• Ability to work independently in a remote setting.

Preferred Qualifications

We value additional experience and skills that will help you thrive

• Prior customer service or sales experience in the healthcare industry.
• College degree (any field) – not required but highly regarded.
• Experience with CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of HIPAA compliance and data privacy best practices.
• Experience handling high‑volume call centers or remote support teams.

Key Skills & Competencies

Process Excellence – Demonstrate a commitment to following established procedures while maintaining a customer‑first mindset.

Collaboration – Work effectively with teammates, supervisors, and cross‑functional departments to resolve issues and meet performance targets.

Communication – Exhibit outstanding listening, speaking, and writing skills, ensuring clarity and empathy in every interaction.

Organizational Skills – Prioritize tasks, manage time efficiently, and maintain meticulous records.

Emotional Intelligence – Stay calm under pressure, adapt to changing situations, and maintain a positive attitude.

Open‑Mindedness – Embrace feedback, adapt to evolving policies, and thrive within a structured yet flexible shift schedule.

Critical Thinking – Analyze customer issues quickly, identify root causes, and propose thoughtful solutions.

Solution‑Oriented – Proactively seek ways to improve the customer experience and drive satisfaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a remote representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and advanced customer engagement techniques.
• Mentorship from seasoned professionals who guide you through career pathways.
• Clear performance metrics that unlock promotions to Senior Support Specialist, Team Lead, or Manager roles.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual skill‑development budgets for certifications, courses, or conferences.

Work Environment & Culture

brighthush champions a culture of inclusion, diversity, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling that accommodates different time zones and personal commitments.
• A collaborative virtual community with regular team huddles, knowledge‑sharing sessions, and social events.
• A commitment to mental health and well‑being, including access to counseling services, wellness apps, and generous paid time off.
• Recognition programs that celebrate outstanding performance and innovation.
• Support for active‑duty service members, veterans, and military families.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Comprehensive health benefits (medical, vision, dental) for you and your family.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• 401(k) retirement plan with company match.
• Life and critical‑care insurance.
• Pet insurance and other supplemental coverage options.
• Employee discount programs with leading retailers and service providers.
• Paid parental leave, personal time off, and holiday schedules.

Eligibility & Remote Work Requirements

Location: This role is based in the state of Tennessee. Candidates must be residents of Tennessee or one of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VA, WI, WV, WY.

Internet: A dedicated workspace near your router with a hard‑wired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, ISP latency

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a platform for growth? Click the link below to start your application. We review applications on an ongoing basis until the position is filled.

Apply to this job

For additional opportunities, visit the brighthush Careers site at https://www.brighthush.com/en-us/careers. If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944 or through our dedicated support portal.

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.