Seasoned Healthcare Customer Service Specialist – Billing & Insurance Support – Remote & Onsite (Marshfield, WI) – 2027 Training Cohort

About brighthush and the Future of Healthcare Support

brighthush is not just a company; it’s a movement that redefines how patients, providers, and payers interact in the complex world of medical billing. With a legacy spanning over three decades, we have consistently blended cutting‑edge technology with a deep commitment to patient advocacy. Our mission is simple yet powerful: to demystify the labyrinth of medical billing and insurance, ensuring every interaction is handled with empathy, clarity, and professionalism.

In an era where healthcare is rapidly evolving—driven by digital transformation, regulatory shifts, and changing patient expectations—there is an urgent need for skilled customer service professionals who can navigate billing intricacies, resolve disputes, and guide patients toward sustainable payment solutions. At brighthush, we recognize that our success hinges on the expertise and dedication of our frontline teams. That’s why we’re inviting you to join our next training cohort, launching in early 2027, and become an integral part of a forward‑thinking organization that rewards excellence.

Position Summary

As a Seasoned Healthcare Customer Service Specialist, you will serve as the primary point of contact for patients, law offices, insurance carriers, and other external stakeholders. Your core mission is to deliver exceptional customer experiences while resolving billing and insurance inquiries with patience, empathy, and precision. You will manage inbound and outbound calls, written communications, and leverage our advanced systems to facilitate payment processing, dispute resolution, and account reconciliation.

Key Responsibilities

• Customer Interaction: Handle inbound calls from patients, law offices, insurance companies, and external facilities, addressing complex billing and insurance issues with professionalism.
• Outbound Outreach: Proactively contact patients to discuss outstanding balances, aging accounts, and potential payment arrangements, ensuring timely resolution.
• Issue Resolution: Resolve a wide range of billing questions—including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility inquiries, and coding disputes—using a deep understanding of medical billing and coding principles.
• Payment Guidance: Review financial information, recommend payment options, and connect patients with assistance programs in line with client guidelines.
• Objection Management: Skillfully handle objections and concerns, guiding patients through payment resources and making referrals when necessary.
• Script Utilization: Employ required scripts and verbatims while navigating guidelines to maximize recovery on each call.
• Documentation: Accurately record account details, notes, and codes with minimal errors, ensuring compliance with internal and client standards.
• System Proficiency: Operate efficiently within both internal and client systems, including Artiva, Cerner Soarian, and EPIC, to retrieve and update patient data.
• Quality & KPI Focus: Meet or exceed key performance indicators such as call volume, successful payment resolution, and call quality metrics.
• Continuous Improvement: Participate in ongoing training, share best practices, and contribute to process enhancements.

Essential Knowledge, Skills, and Abilities

• Prior experience in a call center or healthcare customer service environment.
• Familiarity with Artiva, Cerner Soarian, and EPIC systems (preferred).
• Working knowledge of medical billing and coding concepts.
• Understanding of health insurance structures, including deductibles, co‑insurance, and co‑pays.
• Excellent verbal and written communication skills, with proper grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Strong typing speed and keyboard navigation skills (moderate to advanced).
• Ability to negotiate payment plans and overcome patient objections.
• Reliability, punctuality, and a self‑motivated work ethic.
• Professional judgment and client business acumen.
• Understanding of Sensitive Personal Information (SPI) and Protected Health Information (PHI) confidentiality requirements.
• Basic math skills for calculations involving addition, subtraction, multiplication, division, and percentages.

Preferred Qualifications

• High School Diploma or equivalent (GED).
• Prior supervisory experience within a growing organization.
• Experience in a medical office setting or general knowledge of health insurance.
• Demonstrated ability to thrive in a remote or hybrid work environment.
• Experience with screen monitoring and video conferencing tools.

Core Competencies for Success

• Empathy & Compassion: Ability to listen actively and respond with genuine care.
• Problem‑Solving: Analytical mindset to dissect complex billing scenarios and devise effective solutions.
• Adaptability: Comfortable with evolving processes, technology updates, and regulatory changes.
• Team Collaboration: Willingness to share insights and support colleagues in a collaborative environment.
• Time Management: Efficiently balance multiple tasks while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a potential leader. The Customer Service Representative role is a fully trained production position that serves as a launchpad for advancement. Successful team members may progress to:

• Team Lead or Supervisor roles, overseeing call center operations and mentoring new hires.
• Specialist positions in billing analytics, compliance, or client relations.
• Cross‑functional roles within finance, operations, or technology teams.

We provide continuous learning through:

• Structured onboarding and 12‑month training programs.
• Regular skill‑building workshops on medical billing, coding, and customer engagement.
• Access to industry certifications and professional development courses.
• Mentorship programs pairing new hires with seasoned leaders.

Work Environment & Company Culture

Whether you choose to work from home or from our Marshfield, WI office, you’ll experience a supportive, inclusive environment that values work‑life balance and employee well‑being. Our culture is built on:

• Core Values: Integrity, Excellence, Collaboration, Innovation, and Compassion.
• Transparent communication and open feedback loops.
• Recognition programs that celebrate individual and team achievements.
• Flexible scheduling options to accommodate diverse lifestyles.
• Regular virtual and in‑person team events to foster camaraderie.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.
• Technology stipend for remote work setups.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that places patients at the heart of everything we do. You’ll enjoy:

• Opportunity to make a tangible impact on patient financial well‑being.
• Collaborative environment that values your voice and ideas.
• Clear career pathways and a culture of internal promotion.
• Access to cutting‑edge technology and continuous training.
• Work‑life balance with flexible remote options.

We are excited to welcome dedicated, compassionate professionals who are ready to grow, learn, and thrive. If you are passionate about helping patients navigate the complexities of healthcare billing and insurance, and you thrive in a dynamic, supportive environment, we encourage you to apply today.

Apply Now

Ready to take the next step in your career? and become a vital part of our team.