Seasoned Healthcare Customer Service Specialist – Remote North Carolina – Champion Patient Support & Health Plan Navigation Expert – Join brighthush

Seasoned Healthcare Customer Service Specialist – Remote North Carolina – Champion Patient Support & Health Plan Navigation Expert – Join brighthush

Are you ready to become the voice of compassion and clarity for thousands of members navigating their health journeys? At brighthush, we’re not just a health‑tech company; we’re a movement dedicated to reshaping how people experience wellness. Our mission is to empower individuals to take charge of their health by delivering clear, compassionate, and personalized support that blends cutting‑edge technology with a human touch. If you thrive in a flexible, remote environment and want to make a tangible difference in people’s lives, brighthush is the place for you.

About brighthush

brighthush is a forward‑thinking organization that places people at the heart of everything we do. We’re committed to creating an inclusive, collaborative environment where curiosity, continuous learning, and community impact drive our success. Our global team of passionate professionals works together to deliver innovative solutions that simplify health management for millions of members worldwide. From AI‑powered chatbots to intuitive mobile apps, we’re constantly evolving to meet the changing needs of our members.

Why This Role Matters

As a Remote Healthcare Customer Service Specialist, you will be the frontline advocate for our members. Your role will involve answering questions, resolving issues, and guiding customers through their health plans with empathy and expertise. You’ll help members navigate their online accounts, locate providers, and understand eligibility, all while upholding the highest standards of privacy and compliance. This position is ideal for someone who thrives in a fast‑paced, customer‑centric environment and is eager to grow within the health‑tech industry.

Key Responsibilities

• Customer Engagement: Respond promptly to inbound and outbound inquiries via phone, chat, and email, ensuring a positive experience for every member.
• Health Plan Guidance: Leverage deep product knowledge to recommend plan upgrades, explain benefits, and clarify eligibility criteria.
• Account Support: Assist members in logging into their online health accounts, troubleshooting login issues, and navigating account features.
• Provider Search Assistance: Help members locate doctors, hospitals, and other facilities, providing accurate and up‑to‑date information.
• Data Accuracy & Compliance: Maintain meticulous records of interactions, ensuring all data is entered correctly and in accordance with HIPAA guidelines.
• Continuous Improvement: Participate in training sessions, share feedback on process enhancements, and stay current on industry best practices.
• Team Collaboration: Work closely with cross‑functional teams—such as enrollment, technical support, and quality assurance—to resolve complex member issues.
• Quality Assurance: Review call recordings and chat transcripts to ensure compliance with company standards and identify opportunities for improvement.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• Must reside in North Carolina.
• Minimum 6 months of customer service experience, preferably in a health‑care or insurance environment.
• High school diploma or equivalent; associate’s degree preferred.
• Strong computer literacy and familiarity with CRM systems.
• Reliable high‑speed internet connection (minimum 15 Mbps).
• Proficient in English, both written and spoken; additional languages are a plus.
• Integrity and commitment to HIPAA compliance—treating member data with the same care you would expect for your own privacy.
• Comfortable using a wired USB headset; Bluetooth headsets are not supported.
• Strong organizational skills and the ability to multitask in a dynamic environment.

Preferred Qualifications

• Prior experience in a remote customer‑service role.
• Knowledge of health‑care benefits, insurance terminology, and enrollment processes.
• Experience with telehealth platforms or digital health tools.
• Demonstrated ability to handle high‑volume call traffic while maintaining quality.
• Strong problem‑solving skills and a proactive approach to learning.
• Experience with data analytics or reporting tools.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating web portals, CRM dashboards, and basic troubleshooting.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Adaptability: Quick to learn new tools, processes, and industry updates.
• Team Player: Collaborative mindset, ready to support colleagues and share knowledge.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a member of our team, you’ll have access to:

• Structured onboarding and ongoing training programs covering product knowledge, compliance, and customer‑service excellence.
• Mentorship from seasoned experts in health‑tech and customer experience.
• Opportunities to transition into specialized roles—such as enrollment specialist, technical support, or quality assurance—based on your interests and performance.
• Access to a digital library of courses, webinars, and certifications to broaden your skill set.
• Regular performance reviews and clear career pathways, ensuring you can map out your growth trajectory within the organization.
• Participation in cross‑departmental projects that expose you to new business functions and broaden your perspective.

Work Environment & Company Culture

Our culture is built on the pillars of inclusion, curiosity, and community. We celebrate diversity, encourage open dialogue, and foster a sense of belonging for every team member. Working remotely from North Carolina, you’ll enjoy the flexibility to balance professional responsibilities with personal commitments, all while being part of a vibrant, global community.

We champion a “learn‑by‑doing” mindset, offering:

• Weekly knowledge‑sharing sessions where team members present new insights or industry trends.
• Cross‑departmental projects that allow you to collaborate with colleagues from different functional areas.
• Community outreach initiatives that let you give back to local organizations and causes.
• Annual hackathons and innovation challenges to spark creativity and problem‑solving.

Compensation & Benefits

We offer a competitive base wage of $16 per hour, with performance‑based bonus opportunities that reward exceptional service. In addition to your hourly rate, you’ll receive a comprehensive benefits package that may include:

• Paid time off (PTO) to recharge and spend quality time with loved ones.
• Health, dental, and vision insurance plans tailored to your needs.
• Tuition reimbursement for approved courses and certifications.
• Wellness incentives such as gym memberships, mental‑health resources, and wellness stipends.
• Flexible work schedule options to accommodate your lifestyle.
• Employee assistance program (EAP) for personal and professional support.
• Annual wellness stipend to encourage healthy habits.

How to Apply

Ready to make a difference in people’s health journeys? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion for customer service and commitment to excellence can help us elevate the member experience.

Apply to This Job

Closing

At brighthush, we’re more than just a company—we’re a community dedicated to transforming health care through empathy, innovation, and relentless service. If you’re a motivated, detail‑oriented professional who thrives in a remote setting and is eager to help people navigate their health plans with confidence, we want to hear from you. Join us and be part of a movement that puts people first, one conversation at a time.