Senior Customer Success Manager – Portuguese Real Estate Market – Championing Growth, Retention, and Advocacy for brighthush’s Innovative Digital Platform

About brighthush and the Future of Real Estate Technology

brighthush is a trailblazer in the digital transformation of the European real estate ecosystem. Rooted in Swiss precision and driven by a vision that transcends borders, we empower thousands of agencies and millions of users to make smarter, data‑driven decisions. Our platform delivers real‑time market insights, transparent pricing, and intelligent automation that unlock new revenue streams and operational efficiencies for real estate professionals worldwide.

In a market where speed, accuracy, and customer experience are the new currency, brighthush stands out by marrying cutting‑edge technology with a relentless focus on partnership. We are expanding our footprint in Portugal and need a seasoned Customer Success Manager to champion the growth, retention, and advocacy of our Portuguese partners.

The Role – Senior Customer Success Manager (Portuguese Market)

As the Senior Customer Success Manager for the Portuguese market, you will be the strategic bridge between our platform and the agencies that rely on it. Your mission is to ensure that every partner not only adopts our solution but also extracts maximum value, turning initial engagement into long‑term loyalty and advocacy. You will collaborate closely with Sales, Product, and Marketing to shape the customer journey, influence product development, and drive measurable business outcomes.

Key Responsibilities

• Portfolio Leadership: Own a high‑value portfolio of premium agencies, setting clear success metrics and ensuring each client receives tailored, proactive support.
• Strategic Onboarding: Design and deliver immersive onboarding programs that accelerate adoption, reduce time‑to‑value, and embed best practices across the client base.
• Continuous Upskilling: Organize workshops, webinars, and one‑on‑one coaching sessions to deepen product knowledge and promote advanced feature usage.
• Retention & Engagement: Monitor usage dashboards, identify churn signals, and implement targeted retention campaigns that keep clients engaged and satisfied.
• Product Advocacy: Act as the voice of the customer, capturing insights, prioritizing feature requests, and collaborating with Product and Engineering to deliver solutions that meet real‑world needs.
• Data‑Driven Reporting: Maintain accurate CRM records, generate performance reports, and share actionable insights with Sales and Marketing to align go‑to‑market strategies.
• Process Optimization: Continuously evaluate and refine internal workflows, ensuring a frictionless experience for both clients and internal teams.

Essential Qualifications

• Minimum 3–5 years of proven experience in Customer Success, Account Management, or a related client‑facing role within a SaaS or tech‑driven environment.
• Fluency in Portuguese and strong command of English; Spanish is a plus.
• Demonstrated ability to manage a portfolio of high‑value accounts, delivering measurable improvements in NPS, CSAT, and renewal rates.
• Excellent communication, presentation, and stakeholder‑management skills.
• Strong analytical mindset with proficiency in CRM systems (e.g., brighthush, brighthush) and data visualization tools.
• Experience in the real estate sector is highly desirable, but not mandatory if you bring equivalent industry knowledge.

Preferred Qualifications

• Experience in a fast‑paced, high‑growth startup or scale‑up environment.
• Deep familiarity with customer success metrics such as churn rate, CLV, and cohort analysis.
• Hands‑on experience building dashboards, interpreting data, and translating insights into action.
• Ability to work independently, manage your own schedule, and deliver results as a freelance or remote collaborator.

Skills & Competencies

• Empathy and active listening – the ability to understand client pain points and translate them into solutions.
• Strategic thinking – seeing the big picture while managing day‑to‑day details.
• Resilience – thriving under pressure and turning challenges into opportunities.
• Results orientation – a relentless focus on metrics and continuous improvement.
• Influence & negotiation – building trust with internal teams and external partners to drive alignment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should evolve alongside our company. As a Senior Customer Success Manager, you will:

• Receive mentorship from senior leaders in Product, Sales, and Engineering.
• Participate in internal workshops covering market trends, emerging technologies, and advanced customer success strategies.
• Attend industry conferences and events, representing brighthush and expanding your network.
• Progress into leadership roles such as Head of Customer Success, Customer Experience Lead, or Product Management, depending on your interests and strengths.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and transparency. Our remote‑first approach means you can work from anywhere while staying connected through:

• Flexible hours that accommodate client time zones and personal commitments.
• Open communication channels – from daily stand‑ups to quarterly town halls.
• A commitment to diversity and inclusion, celebrating a wide range of perspectives and ideas.
• Projects that challenge the status quo, encouraging you to experiment, iterate, and drive meaningful change.

Compensation, Benefits & Perks

As a freelance collaborator, you will enjoy a competitive remuneration structure designed to reward performance and stability:

• Fixed monthly base component for predictable income.
• Unlimited variable component tied to retention, engagement, and portfolio growth metrics.
• Long‑term incentive plans and bonus opportunities aligned with company milestones.
• Access to productivity tools, professional development courses, and equipment subsidies to support your remote work setup.
• Health and wellness resources, including virtual fitness classes and mental health support.

How to Apply

If you are ready to lead the customer success journey for a pioneering real estate tech platform, we want to hear from you. Please submit your résumé and a cover letter that highlights:

• Your track record of driving customer adoption and retention.
• Specific examples of how you have influenced product development or strategy.
• Quantifiable results – such as NPS improvements, churn reduction, or revenue growth.

Send your application to brighthush and join a team that is reshaping the future of real estate.

Join brighthush Today

We are on a mission to empower real estate professionals across Europe with data, transparency, and technology. If you are passionate about customer success, thrive in a dynamic environment, and want to make a tangible impact, this is the role for you. Apply now and help us transform the future of the real estate sector!

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