Seasoned Healthcare Insurance Customer Service & Collections Specialist – Remote High‑Volume Billing & Financial Counseling Expert for brighthush

About brighthush

brighthush is a trailblazer in the integrated healthcare solutions arena, delivering seamless patient experiences and transparent financial workflows across the United States. Our mission is simple yet powerful: empower patients, providers, and payers with cutting‑edge technology, data‑driven insights, and a culture that celebrates every team member’s contribution. With a portfolio that spans electronic health records, revenue cycle management, and patient advocacy, brighthush has earned a reputation for reliability, compliance, and a relentless focus on quality. As we expand our remote workforce, we’re inviting a dynamic, customer‑centric professional to join our Healthcare Customer Service and Collections team and help us maintain the highest standards of care and compliance.

Why brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that values innovation, empathy, and continuous learning. Our remote model empowers you to balance professional growth with personal commitments, while our collaborative culture ensures you’re never working in isolation. We invest in our people through mentorship, certification sponsorship, and a clear career ladder that rewards performance and initiative.

Key Responsibilities

As a Remote Healthcare Customer Service and Collections Representative, you will serve as the frontline advocate for patients navigating complex billing and insurance questions. Your role blends high‑volume call handling, meticulous record‑keeping, and proactive financial counseling—all while upholding the strictest privacy and compliance standards.

• High‑Volume Call Management: Answer and resolve inbound calls from patients, insurance carriers, and internal stakeholders with professionalism, empathy, and a solution‑oriented mindset.
• Billing Inquiry Resolution: Research, interpret, and respond to detailed billing questions, including Explanation of Benefits (EOB) analysis, payment status updates, and coding clarifications.
• Payment Negotiation & Plan Development: Collaborate with patients to create realistic payment plans, negotiate settlements, and ensure timely resolution of account balances.
• Financial Assistance Identification: Identify patients eligible for financial assistance programs, guide them through enrollment processes, and coordinate with internal teams to secure funding.
• EHR & Queue Management: Work accounts assigned to brighthush in Electronic Health Record (EHR) work queues, ensuring accurate documentation, follow‑up, and audit readiness.
• Compliance & Confidentiality: Maintain strict adherence to HIPAA, federal, state, and brighthush policies regarding patient data privacy and record integrity.
• Production Standards: Meet or exceed departmental call volume, resolution time, and quality metrics set by the client and internal benchmarks.
• Continuous Improvement: Participate in ongoing training, process improvement initiatives, and cross‑functional projects to enhance service delivery.
• Team Collaboration: Work closely with billing, finance, clinical, and IT teams to resolve complex patient issues and streamline workflows.
• Other Duties: Perform additional responsibilities as directed by the manager to support team goals and operational efficiency.

Essential Qualifications & Experience

To thrive in this role, you should bring a blend of healthcare industry knowledge, customer service excellence, and technical proficiency.

• High school diploma or equivalent (required).
• Minimum of 2+ years in healthcare customer service, collections, billing, or insurance support.
• Hands‑on experience in a hospital or healthcare call center environment.
• Proficiency with Epic EHR system (required).
• Strong understanding of Medicare, Medicaid, HMO, PPO, and other contract payers.
• Ability to read, interpret, and explain EOBs and billing statements.
• Advanced computer skills, including Microsoft Word, Excel, and multi‑screen workflow management.
• Excellent written and verbal communication, with a knack for delivering concise, clear messages.
• Empathy, patience, kindness, and respect when interacting with patients.
• Self‑motivated, critical thinker with strong organizational skills.
• Ability to maintain a professional atmosphere while working from home.
• Knowledge of HIPAA regulations and commitment to confidentiality.

Preferred Qualifications & Certifications

While not mandatory, the following credentials will set you apart and accelerate your success at brighthush.

• CPAR, CHAA, and CFC certifications.
• Experience with advanced billing software and payer portals.
• Prior remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual capabilities to serve a diverse patient population.

Core Competencies & Skills

Success in this role requires a blend of soft and hard skills that align with brighthush’s values and operational demands.

• Customer‑Centric Mindset: Deliver exceptional service while balancing patient needs with organizational policies.
• Analytical Thinking: Quickly assess complex billing scenarios and propose effective solutions.
• Attention to Detail: Ensure accuracy in data entry, documentation, and compliance reporting.
• Time Management: Prioritize tasks to meet high call volume and resolution targets.
• Team Collaboration: Work seamlessly with billing, finance, and clinical teams to resolve patient issues.
• Adaptability: Thrive in a fast‑changing environment with evolving policies and technology.
• Technology Proficiency: Navigate multiple systems, including EHR, CRM, and telephony platforms.

Career Growth & Development

At brighthush, we believe in investing in our people. As a Healthcare Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous learning programs focused on industry best practices.
• Mentorship opportunities with senior customer service and billing leaders.
• Clear career pathways to roles such as Billing Analyst, Collections Manager, or Customer Experience Lead.
• Regular performance reviews with actionable feedback and goal setting.
• Access to industry conferences, webinars, and certification courses at no cost.
• Opportunities to lead process improvement projects and cross‑functional initiatives.
• Internal job boards and internal mobility programs to explore new roles within brighthush.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and work‑life balance. Key highlights include:

• Fully remote work model with flexible scheduling to accommodate personal commitments.
• State‑of‑the‑art virtual collaboration tools, including video conferencing, instant messaging, and shared workspaces.
• Inclusive environment that celebrates diversity and promotes belonging.
• Regular virtual team events, wellness challenges, and recognition programs.
• Commitment to continuous improvement and employee feedback loops.
• Transparent communication from leadership and a clear organizational roadmap.
• Access to a digital library of learning resources, podcasts, and industry publications.

Compensation & Benefits

While specific compensation details are tailored to each candidate’s experience and location, brighthush offers a competitive package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness resources, including virtual fitness classes and mental health support.
• Home office stipend to ensure a productive remote workspace.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

Ready to bring your expertise to a forward‑thinking organization that values your contributions? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills and passion can help us continue to deliver outstanding patient experiences and financial clarity across the nation.