Seasoned Healthcare Virtual Assistant & Behavioral Health Practice Support Specialist – Remote Full‑Time – Champion Patient Care & Practice Efficiency at brighthush

Welcome to brighthush – Where Innovation Meets Compassion

At brighthush, we are redefining the way behavioral health practices operate in the United States. Our mission is simple yet powerful: empower clinicians, therapists, and mental health professionals to focus on what they do best—caring for patients—while we handle the administrative complexities that often slow down care delivery. By blending cutting‑edge SaaS solutions with deep industry expertise, we create a seamless bridge between providers and patients, ensuring that every interaction is efficient, compliant, and human‑centered.

Why brighthush? A Purpose‑Driven Career with Endless Growth

When you join brighthush, you’re not just filling a role—you’re stepping into a future where your skills shape the next generation of behavioral health practice. Here’s what makes us stand out:

• Long‑Term, Meaningful Engagements – We partner with U.S. practices for years, not months, giving you stability and the chance to see the impact of your work.
• Hands‑On Exposure to Industry‑Leading Systems – Work with top EHR and practice‑management platforms, building a résumé that showcases real, verifiable U.S. experience.
• Supportive, Collaborative Culture – We celebrate growth, recognize achievements, and prioritize work‑life balance.
• Clear Career Ladder – Progress from Virtual Assistant to Senior Assistant, Team Lead, or Practice Operations Manager.
• Continuous Learning – Structured onboarding, skill‑building workshops, and access to industry conferences keep you ahead of the curve.

About the Behavioral Health Landscape

The behavioral health sector is experiencing unprecedented demand. With rising mental health concerns, telehealth adoption, and a growing emphasis on preventive care, practices are under pressure to deliver high‑quality services efficiently. Administrative bottlenecks—insurance verification, billing, documentation—can consume up to 30% of a practice’s time. At brighthush, we remove these barriers, allowing clinicians to focus on patient outcomes while we streamline operations, improve revenue cycles, and enhance patient satisfaction.

Role Overview

As the backbone of our client practices, you will orchestrate day‑to‑day operations, ensuring that every patient interaction is smooth, compliant, and supportive of clinical goals. Your expertise will directly influence patient satisfaction, billing accuracy, and overall practice efficiency.

Key Responsibilities

• Front Desk & Patient Coordination – Handle inbound calls, schedule and reschedule appointments, manage patient inquiries, coordinate intake, and conduct follow‑ups.
• Insurance Verification & Prior Authorizations – Verify eligibility, submit prior authorization requests, and follow up on pending approvals.
• Medical Billing & Claims Management – Submit claims, monitor status, follow up on unpaid or denied claims, and support accounts receivable.
• Documentation & Records Management – Maintain accurate patient records, support clinical documentation, assist with medical scribing, and manage electronic health records.
• Patient Outreach & Re‑engagement – Contact former or prospective patients, support re‑engagement initiatives, and assist with appointment setting and follow‑up.
• Workflow Optimization – Identify bottlenecks, propose process improvements, and help implement best practices across client practices.
• Quality Assurance & Compliance – Ensure documentation meets HIPAA standards, audit records for accuracy, and support compliance training.
• Team Collaboration – Work closely with clinicians, billing specialists, and account managers to deliver a unified client experience.

Essential Qualifications

• Hands‑on experience in healthcare, specifically behavioral health, mental health, psychiatry, or a related medical setting.
• Proficiency with EHR and practice‑management systems such as brighthush, brighthush, brighthush, brighthush, or equivalent platforms.
• Experience using insurance portals, phone systems, and other healthcare administrative tools.
• Strong written and spoken English with a warm, professional communication style for patient‑facing roles.
• Excellent attention to detail, organizational skills, and the ability to follow established workflows.
• Ability to handle confidential patient information responsibly and adhere to privacy regulations (HIPAA).
• Reliable, self‑motivated, and comfortable working independently in a remote environment.

Preferred Qualifications

• Prior experience with billing and claims processing in a behavioral health setting.
• Familiarity with telehealth platforms and virtual care workflows.
• Knowledge of U.S. insurance carriers and reimbursement models.
• Experience in a supervisory or team‑lead capacity.
• Certification in medical billing, coding, or health information management.

Skills & Competencies

• Technical Proficiency – Comfortable navigating multiple EHRs, practice‑management software, and insurance portals.
• Communication – Clear, empathetic, and professional communication with patients, clinicians, and insurance representatives.
• Problem‑Solving – Ability to troubleshoot issues, think critically, and propose solutions.
• Time Management – Prioritize tasks, meet deadlines, and manage a high volume of appointments and claims.
• Adaptability – Thrive in a fast‑moving environment and quickly learn new systems or processes.
• Team Collaboration – Work effectively with remote teams, share insights, and support collective goals.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development so you can reach new heights:

• Structured onboarding and ongoing training on the latest SaaS platforms.
• Clear career ladder: from Virtual Assistant to Senior Assistant, Team Lead, or Practice Operations Manager.
• Opportunities to take on additional responsibilities as we scale—such as project management, quality assurance, or client onboarding.
• Regular performance reviews and skill‑building workshops.
• Access to industry conferences, webinars, and certification programs.
• Mentorship from experienced leaders in behavioral health administration.

Work Environment & Company Culture

Our culture is built on trust, transparency, and mutual respect:

• 100% remote work—flexible hours, work from home, and no commuting.
• U.S.-based operations with a structured, supportive framework.
• Dedicated Account Manager as your primary point of contact.
• Clear escalation paths—know exactly who to reach for support.
• Recognition programs celebrating tenure, performance, and innovation.
• Inclusive, collaborative environment where every voice matters.
• Regular virtual team‑building events and wellness initiatives.

Compensation, Perks & Benefits

We offer a competitive, transparent compensation package designed to reward your expertise and dedication:

• Competitive hourly rate, commensurate with experience.
• On‑time payments every pay period, processed via brighthush.
• Stable, long‑term placements—no gig‑style churn.
• Access to a suite of modern SaaS tools and platforms.
• Potential for increased hours or additional accounts based on performance.
• Tenure recognition for long‑term team members.
• Clear escalation paths and dedicated support.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to elevate patient care and practice efficiency while advancing your career? Join a team that values your expertise, supports your growth, and offers the flexibility you need. Click the link below to submit your application and start your journey with brighthush today.

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