Engineering Analyst II – Customer Support Engineering & Field Quality Assurance – Remote (Atlanta) – 50‑75% Travel

About brighthush

brighthush is a trailblazing leader in the manufacturing and technology space, dedicated to creating products that enhance everyday living while championing sustainability and innovation. With a global footprint that spans continents and a culture rooted in collaboration, continuous improvement, and customer obsession, brighthush empowers its teams to solve complex challenges and deliver exceptional value to our partners and consumers alike.

Why Join brighthush?

At brighthush, we believe that great engineering is more than just building products—it’s about building experiences that resonate with people worldwide. As a member of our Customer Support Engineering team, you will be at the forefront of ensuring that every product delivered to the field meets the highest standards of quality and reliability. You’ll work alongside cross‑functional teams, travel to customer sites, and play a pivotal role in shaping the future of our product portfolio.

Key Responsibilities

• Field Quality Champion: Conduct on‑site investigations to diagnose and resolve quality issues, ensuring that our products perform flawlessly in real‑world conditions.
• Customer Success Partner: Serve as the technical liaison between customers and internal stakeholders, translating customer feedback into actionable insights that drive product enhancements.
• Proactive Issue Prevention: Collaborate with manufacturing, design, and quality assurance teams to identify potential failure modes early, implementing corrective actions that reduce field returns and improve customer satisfaction.
• Data‑Driven Analysis: Collect, analyze, and report on field data using statistical tools and root‑cause analysis techniques to support continuous improvement initiatives.
• Travel & Remote Work: Travel 50‑75% of the time to customer sites and partner locations while maintaining strong remote collaboration with the Atlanta headquarters.
• Documentation & Knowledge Sharing: Create detailed technical reports, standard operating procedures, and knowledge base articles to disseminate lessons learned across the organization.

Essential Qualifications

• Bachelor’s degree in Engineering, Engineering Technology, Computer Science, or a related technical field.
• Minimum of 3–5 years of experience in engineering, quality assurance, manufacturing, customer service, or operations within a manufacturing or technology environment.
• Proven ability to travel extensively (50‑75%) and work remotely from Atlanta, Georgia.
• Strong analytical mindset with proficiency in root‑cause analysis, statistical process control, and data visualization tools.
• Excellent communication skills—both written and verbal—in English, with the ability to translate complex technical concepts for diverse audiences.
• US work authorization without the need for sponsorship.

Preferred Qualifications

• Experience in the kitchen and bath, appliance, or power systems manufacturing sectors.
• Hands‑on experience with field service tools, diagnostic equipment, and quality management systems (e.g., ISO 9001, Six Sigma).
• Knowledge of customer relationship management (CRM) platforms and data analytics software.
• Demonstrated success in leading cross‑functional projects that result in measurable improvements in product quality and customer satisfaction.
• Advanced problem‑solving skills and a proactive approach to identifying and mitigating risks.

Core Skills & Competencies

• Technical Proficiency: Solid understanding of mechanical, electrical, or software engineering principles relevant to our product lines.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences and a willingness to go the extra mile to resolve issues.
• Project Management: Ability to manage multiple priorities, set clear objectives, and meet deadlines in a fast‑paced environment.
• Collaboration & Influence: Skilled at building relationships across departments and influencing stakeholders to adopt best practices.
• Adaptability: Comfortable working in dynamic settings, adjusting to changing priorities, and embracing new technologies.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As an Engineering Analyst II, you will:

• Progress into senior engineering roles, such as Senior Engineering Analyst, Field Quality Lead, or Product Development Manager.
• Participate in leadership training programs that sharpen your strategic thinking, negotiation, and stakeholder management skills.
• Access a robust learning platform offering courses in Six Sigma, Lean Manufacturing, data analytics, and emerging technologies.
• Engage in cross‑functional projects that expose you to new product lines, markets, and business functions.
• Benefit from mentorship programs pairing you with seasoned leaders who guide your career trajectory.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, integrity, and inclusivity. You’ll find a workplace that:

• Values open communication and encourages employees to share ideas freely.
• Promotes a healthy work‑life balance, with flexible remote work options and generous vacation policies.
• Celebrates diversity and fosters an environment where every voice is heard and respected.
• Supports community engagement through volunteer programs, sustainability initiatives, and partnerships with local organizations.
• Offers state‑of‑the‑art facilities in Atlanta, including collaborative spaces, wellness centers, and on‑site amenities.

Compensation & Benefits

While specific figures may vary based on experience and qualifications, the typical salary range for this role is USD 59,750 – 89,650 per year. In addition to competitive pay, brighthush offers:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Performance‑based bonuses and incentive programs.
• Paid time off, holidays, and flexible scheduling.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development budget and tuition reimbursement.
• Employee stock purchase plan and equity options for eligible roles.

How to Apply

Ready to take the next step in your engineering career? Join a team that values curiosity, resilience, and a passion for quality. Submit your application today and become part of brighthush’s journey to redefine excellence in manufacturing and customer support.