Seasoned Italian‑Speaking Customer Support & Sales Specialist – Remote Global Tech Leader – brighthush

About brighthush

brighthush is a trailblazing technology powerhouse that redefines how people connect, create, and collaborate across the globe. With a portfolio that spans cutting‑edge consumer electronics, smart home ecosystems, and AI‑driven services, brighthush has earned a reputation for innovation, quality, and customer obsession. Our mission is simple yet ambitious: to empower every individual with intuitive, high‑performance tech that enhances everyday life. As we expand our footprint into new markets, we’re looking for passionate, multilingual professionals who share our vision and can help us deliver unparalleled support and sales excellence.

Why This Role Matters

As an Italian‑speaking Customer Support & Sales Specialist, you will be the frontline ambassador for brighthush’s flagship products in the Iberian Peninsula and beyond. Your expertise will guide customers through the entire buying journey—from initial inquiry to post‑purchase support—ensuring they experience the same level of care and expertise that brighthush delivers worldwide. This is a fully remote position that offers the flexibility of working from home in Portugal, while still being part of a dynamic, global team that thrives on collaboration, innovation, and continuous improvement.

Key Responsibilities

• Customer Engagement: Respond to inbound inquiries via phone, email, live chat, and social media in fluent Italian, providing accurate product information, troubleshooting guidance, and personalized recommendations.
• Sales Enablement: Convert qualified leads into satisfied customers by presenting product features, benefits, and pricing options that align with their needs and budget.
• Order Management: Process orders, cancellations, and returns through the company’s CRM system, ensuring data integrity and timely fulfillment.
• Feedback Loop: Capture customer insights, pain points, and suggestions, and relay them to product, marketing, and engineering teams to drive continuous improvement.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, sales conversion, and customer satisfaction scores.
• Team Collaboration: Participate in weekly cross‑functional meetings, share best practices, and contribute to the development of knowledge base articles and training materials.
• Compliance & Quality: Adhere to brighthush’s brand guidelines, data privacy regulations, and quality assurance standards at all times.

Essential Qualifications

• Language Proficiency: Native or C2‑level fluency in Italian; B2 or higher in English to facilitate communication with international teams.
• Legal Eligibility: Valid EU work permit or citizenship, and a willingness to reside in continental Portugal (relocation assistance available).
• Experience: Minimum 2 years of customer support or sales experience in a tech or consumer electronics environment.
• Technical Aptitude: Comfortable navigating CRM platforms, helpdesk software, and basic troubleshooting of hardware/software issues.
• Communication Skills: Exceptional written and verbal communication, with the ability to explain complex concepts in a clear, engaging manner.
• Problem‑Solving: Strong analytical mindset, capable of diagnosing issues quickly and proposing effective solutions.
• Adaptability: Ability to thrive in a fast‑paced, remote work environment with rotating shifts and evolving priorities.

Preferred Qualifications

• Experience with multilingual support teams or international customer bases.
• Knowledge of brighthush product lines, including smart home devices, wearables, and AI services.
• Familiarity with European data protection regulations (GDPR).
• Previous exposure to sales analytics and reporting tools.
• Proficiency in additional languages (e.g., Spanish, Portuguese) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Sales Acumen: Ability to identify upsell and cross‑sell opportunities while maintaining a consultative approach.
• Technical Literacy: Comfortable troubleshooting device connectivity, firmware updates, and basic software configuration.
• Time Management: Efficiently juggle multiple tickets, calls, and follow‑ups while meeting deadlines.
• Team Player: Collaborative attitude, open to feedback, and eager to contribute to collective success.
• Resilience: Maintains composure under pressure and handles challenging customer interactions with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support & Sales Specialist, you will have the chance to:

• Progress into senior support roles, team lead positions, or specialized product specialist tracks.
• Transition into sales management, account management, or product marketing roles based on performance and interest.
• Participate in continuous learning programs, including technical certifications, sales training, and leadership workshops.
• Engage with cross‑functional projects that influence product development, customer experience strategy, and global market expansion.
• Earn performance‑based bonuses, stock‑option plans, and recognition awards that reflect your impact on the company’s success.

Work Environment & Culture at brighthush

Our culture is built on transparency, innovation, and inclusivity. Even though you’ll be working remotely, you’ll feel connected to a vibrant community of professionals who value:

• Open communication and regular feedback loops.
• Work‑life balance, with flexible scheduling and generous time‑off policies.
• Continuous improvement, where ideas from every level are welcomed and tested.
• Social impact, as brighthush actively supports sustainability initiatives and community outreach.
• Global collaboration, with teams spread across Europe, North America, and Asia.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for remote tech support and sales roles.
• Performance‑based incentives tied to individual and team KPIs.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible working hours and a fully remote setup with equipment stipend.
• Paid vacation, public holidays, and a generous sick leave policy.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Annual team retreats, virtual social events, and community service days.

How to Apply

If you’re a fluent Italian speaker with a passion for technology, customer service, and sales, and you’re ready to join a forward‑thinking global brand, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact in previous roles.

Embark on a rewarding career journey with brighthush—where your expertise helps shape the future of consumer technology and enriches lives worldwide.

Ready to take the next step? and become a key player in our global success story.