Senior Customer Success Manager – EMEA (Automation & Workflow Platform) – Drive Adoption, Expansion, and Renewal

About brighthush

brighthush is a trailblazing automation platform that empowers teams across the globe to streamline complex workflows, reduce manual effort, and unlock new efficiencies. By integrating seamlessly with any API‑enabled service, brighthush delivers a single, secure environment where every team’s apps, agents, and automations coexist in harmony. Our technology is built on a foundation of security, privacy, and performance, enabling customers in IT, security, engineering, operations, and beyond to achieve their most ambitious goals faster than ever before.

Founded in 2026, brighthush has rapidly become the go‑to solution for leading organizations worldwide. We are proud to partner with a diverse portfolio of clients—including major enterprises, fintech innovators, and global service providers—who rely on our platform to automate critical processes, enhance compliance, and drive digital transformation. Our mission is simple: make automation accessible, intuitive, and impactful for every team, regardless of size or industry.

At brighthush, we live by the values of Simplicity, Speed, and Soundness. We are committed to delivering exceptional customer experiences while fostering a culture that nurtures curiosity, growth, and integrity. If you are passionate about helping organizations harness the power of automation and thrive in a fast‑moving, collaborative environment, we invite you to join our journey.

Role Overview

The Customer Success Manager II – EMEA is a pivotal role in our growth strategy. As a trusted advisor and subject matter expert, you will guide customers from onboarding through expansion and renewal, ensuring they realize the full value of the brighthush platform. Your influence will shape product evolution, drive cross‑functional collaboration, and expand our reach beyond security teams into IT, engineering, operations, and other functional areas.

Key Responsibilities

• Customer Journey Champion: Own the entire customer lifecycle—onboarding, adoption, value conversations, business reviews, and renewal—ensuring a seamless, first‑class experience.
• Onboarding Lead: Design and execute onboarding plans that align with customer use cases, deliverables, and timelines, setting the stage for long‑term success.
• Technical Translator: Convert complex customer requirements into actionable insights for our Product, Engineering, and Support teams, driving feature enhancements and platform improvements.
• Account Planning: Collaborate with internal stakeholders to build comprehensive account plans, identify expansion opportunities, and align customer needs with strategic use cases.
• Risk Management: Proactively identify risks to customer success, develop mitigation plans, and coordinate with cross‑functional teams to ensure objectives are met.
• Thought Leadership: Provide expert guidance on automation best practices, co‑develop process improvements, and create assets that help customers solve business challenges.
• Renewal & Expansion: Develop and execute renewal strategies, articulate the value of brighthush to executive stakeholders, and drive upsell opportunities across existing and new teams.
• Data‑Driven Insights: Monitor account dashboards, usage metrics, and health indicators to inform proactive engagement and identify growth levers.
• Book of Business Management: Manage a portfolio of accounts, evaluate health scores, and implement strategies that maximize renewal rates and expansion revenue.

Essential Qualifications

• Minimum 5 years of experience in technical account management, customer success, or post‑sales roles within a technology company.
• Proven track record managing SaaS solutions for technical teams—cybersecurity, DevOps, IT, or related domains.
• Strong consultative selling skills: adept at uncovering pain points, identifying opportunities, and translating technical requirements into actionable plans.
• Deep understanding of API architecture and how APIs drive integration and automation.
• Experience working with cross‑functional teams (Product, Engineering, Sales, Support, Marketing) to deliver customer value.
• Fluency in English; knowledge of a second European language is a plus but not mandatory.

Preferred Qualifications

• Background in cybersecurity or a related technical field.
• Experience scaling customer success operations in a high‑growth, SaaS environment.
• Demonstrated ability to influence product roadmap through customer feedback.
• Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI).
• Experience managing a book of business with a focus on renewal and expansion metrics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional experiences and building lasting relationships.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and align solutions accordingly.
• Communication Excellence: Clear, concise, and persuasive communication with technical and executive audiences.
• Problem‑Solving: Analytical mindset to diagnose issues, propose solutions, and drive continuous improvement.
• Collaboration: Proven ability to work effectively across teams and influence stakeholders.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Manager II, you will:

• Gain exposure to cutting‑edge automation technology and industry trends.
• Collaborate with senior leaders across Product, Engineering, and Sales to shape the future of our platform.
• Participate in leadership‑level strategy sessions, providing insights that influence company direction.
• Access a robust learning ecosystem—including internal workshops, external conferences, and certification programs—to deepen your expertise.
• Progress into senior or specialized roles such as Customer Success Director, Enterprise Account Manager, or Product Evangelist.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency: Open communication channels and shared decision‑making.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Work‑Life Balance: Flexible schedules, generous time‑off policies, and support for personal well‑being.
• Community: Regular virtual meetups, hackathons, and cross‑team collaborations that foster camaraderie.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles in the EMEA region.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible paid time off, parental leave, and wellness programs.
• Professional development budget and access to industry conferences.
• State‑of‑the‑art technology stack and tools to support remote work.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are shaping the future of automation for thousands of organizations worldwide. You will:

• Work with a passionate, high‑performing team that values your input and celebrates your successes.
• Drive tangible impact by helping customers unlock efficiencies, reduce risk, and accelerate growth.
• Be part of a company that is committed to continuous learning, innovation, and ethical technology.
• Enjoy a flexible, remote work environment that supports your personal and professional life.

We are excited to meet individuals who are eager to make a difference, embrace challenges, and grow alongside a forward‑thinking organization. If you are ready to take the next step in your career and help shape the automation landscape, we encourage you to apply today.

Equal Opportunity Statement

brighthush provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.