UK Customer Service Advisor – Night Shift Specialist – Remote Portugal – Brighthush – Elevate Customer Experience with Innovative Support

About Brighthush

Brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional digital experiences across the globe. With a portfolio that spans e‑commerce, fintech, and lifestyle brands, we empower our customers to connect, transact, and thrive in a seamless online environment. Our mission is simple: to turn every interaction into a memorable moment of delight. As we expand our footprint in the UK and Portugal, we’re looking for passionate, adaptable, and proactive individuals to join our remote customer service team.

Why Join Brighthush?

• Global Impact: Your work will directly influence the satisfaction of thousands of customers worldwide.
• Remote Flexibility: Work from the comfort of your home in Portugal while enjoying a structured night‑shift schedule.
• Career Growth: We invest in professional development, offering training, mentorship, and clear pathways to senior support and management roles.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard and celebrated.
• Competitive Compensation: A comprehensive package that rewards performance, dedication, and expertise.

Key Responsibilities

As a UK Customer Service Advisor at Brighthush, you will be the frontline champion for our UK customer base during night shifts. Your role will encompass a blend of proactive support, problem resolution, and brand advocacy across multiple channels.

• Multi‑Channel Support: Handle general inquiries and support issues primarily via email, chat, and social messaging platforms, with occasional phone interactions.
• Voice & Tone Alignment: Adapt Brighthush’s brand voice to suit both private (direct messages, emails, chats) and public (social media, forums, e‑commerce reviews) channels.
• Escalation Management: Identify, document, and promptly elevate complex or escalated issues to higher tiers of support, following documented escalation procedures.
• Case Documentation: Record all relevant case information accurately in our CRM system, ensuring a clear audit trail for future reference.
• Customer Advocacy: Act as the customer’s advocate, ensuring a positive experience even in challenging situations.
• Continuous Improvement: Provide feedback on recurring issues and suggest process enhancements to improve overall service quality.
• Team Collaboration: Work closely with the night shift team and cross‑functional partners to share insights and best practices.

Essential Qualifications

• Native or near‑native proficiency in English (UK market focus).
• High school diploma or equivalent.
• Strong command of Microsoft Office (Word, Excel, Outlook).
• Availability to work night shifts (typically 10 pm–6 am local time).
• Based in Portugal with reliable high‑speed internet and a quiet workspace.
• Dynamic, proactive, and self‑motivated with excellent communication skills.
• Experience in customer support or related roles is a plus.

Preferred Qualifications

• Previous experience handling customer inquiries via email, chat, or social media.
• Familiarity with CRM platforms (e.g., Zendesk, Freshdesk, or similar).
• Knowledge of e‑commerce or fintech industry terminology.
• Experience with remote work environments and asynchronous communication.
• Additional language skills (Portuguese, Spanish, French) are advantageous.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic written communication tailored to diverse audiences.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Player: Collaborate seamlessly with colleagues across time zones and functions.
• Attention to Detail: Meticulous record‑keeping and adherence to brand guidelines.
• Resilience: Maintain composure and positivity during high‑volume periods.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent from the ground up. As a night shift customer service advisor, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship programs pairing you with senior advisors and managers for skill development.
• Clear promotion pathways to Senior Advisor, Team Lead, or Customer Experience Manager roles.
• Cross‑departmental projects that expose you to product development, marketing, and data analytics.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Company Culture

Brighthush champions a culture of transparency, innovation, and respect. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication fluid.
• Regular virtual coffee breaks and team‑building activities.
• Inclusive policies that celebrate diversity and encourage work‑life balance.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for night‑shift customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and ticket resolution rates.
• Health and wellness benefits, including a flexible health plan and mental health resources.
• Paid time off (PTO) and public holidays.
• Professional development stipend for courses, certifications, or conferences.
• Access to a digital wellness program (e.g., meditation apps, fitness subscriptions).
• Company‑sponsored tech stipend to ensure you have the best tools for remote work.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, global brand, we’d love to hear from you. Submit your application through our careers portal and join the Brighthush family where every interaction matters.

Ready to Make an Impact?

Apply now and become a key player in shaping the future of customer experience at Brighthush. Your expertise, enthusiasm, and dedication will help us create unforgettable moments for customers around the world.