Seasoned Licensed Insurance Customer Service Representative – Remote Inbound & Outbound Support, Policy & Claims Expertise, Career Advancement with brighthush

About brighthush – Leading the Digital Insurance Service Revolution

brighthush is not just a company; it is a movement that redefines how insurance services are delivered in the 21st century. With a global footprint spanning more than 70 countries, we empower insurers, health plans, and financial institutions to connect with their customers through seamless, technology‑driven experiences. Our team of over 500,000 professionals speaks more than 300 languages, enabling us to serve a truly diverse clientele while maintaining the highest standards of compliance, security, and customer satisfaction.

At brighthush, we believe that every interaction is an opportunity to build trust, solve problems, and create lasting value. Whether you are a seasoned professional or just starting your career in insurance, you will find a culture that nurtures growth, celebrates innovation, and rewards excellence.

Why This Role Matters at brighthush

As a Licensed Insurance Customer Service Representative, you become the frontline ambassador for our clients’ insurance portfolios. Your voice, tone, and expertise shape the customer journey—from the first inquiry to the final claim settlement. In a fully remote environment, you will leverage cutting‑edge web tools, protect sensitive data, and uphold the rigorous standards that define brighthush’s reputation for quality.

We are looking for individuals who thrive in fast‑paced, high‑volume settings, who can think on their feet, and who are passionate about turning complex insurance concepts into clear, actionable guidance.

Key Responsibilities

• Inbound & Outbound Communication: Handle a mix of calls, emails, and chat sessions with professionalism, ensuring every interaction reflects brighthush’s commitment to excellence.
• First‑Call Resolution: Diagnose issues, provide accurate information, and resolve concerns on the first contact whenever possible, reducing repeat calls and boosting satisfaction scores.
• Policy & Claims Guidance: Explain insurance policies, coverage options, and claims processes in clear, jargon‑free language, helping customers understand their rights and responsibilities.
• Retention & Upsell Support: Identify customers who are comparison‑shopping, present appropriate plan options, and execute retention strategies that align with customer needs and business goals.
• Confidential Data Handling: Safeguard personal and health‑related information in compliance with HIPAA, GDPR, and other privacy regulations.
• Empathetic Problem Solving: Approach sensitive situations—such as health emergencies or education‑related queries—with compassion, patience, and a solution‑focused mindset.
• Collaboration with Internal Teams: Work closely with supervisors, quality‑assurance specialists, and cross‑functional departments to elevate complex cases and share best practices.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements to scripts or tools, and actively participate in ongoing training initiatives.
• Documentation & Reporting: Accurately log interactions, update CRM records, and generate reports that help drive data‑informed decisions.

Essential Qualifications

• High School Diploma or equivalent (GED) required.
• Minimum of 6 months of customer service experience, preferably within insurance or financial services.
• Legal eligibility to work in the United States and residency in one of the approved states (AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY).
• Age 18 + and ability to type at least 25 words per minute.
• Comfortable navigating Windows‑based desktop systems and web‑based CRM platforms.
• Strong written and verbal communication skills with a focus on active listening.
• Demonstrated emotional intelligence and the ability to stay calm under pressure.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Previous experience in insurance sales, claims processing, or policy administration.
• Familiarity with industry‑specific terminology (e.g., deductibles, co‑pays, network providers).
• Experience working remotely in a fast‑paced call‑center environment.
• Multilingual abilities—especially in Spanish, French, or other widely spoken languages.

Core Competencies & Skills

• Process Excellence: Strict adherence to documented procedures while actively seeking opportunities for efficiency gains.
• Collaboration: Proven ability to partner with teammates, supervisors, and cross‑functional support groups to resolve issues.
• Communication: Clear, concise, and persuasive articulation of complex insurance concepts.
• Organizational Agility: Ability to juggle multiple tasks, prioritize effectively, and maintain accurate records.
• Critical Thinking: Rapid analysis of customer problems and formulation of logical, compliant solutions.
• Solution‑Oriented Mindset: Proactive approach to turning challenges into opportunities for delighting customers.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a member of our insurance support team, you will have access to:

• Structured onboarding that blends product knowledge, compliance training, and soft‑skill development.
• Ongoing certification programs (e.g., Certified Insurance Service Professional, HIPAA Compliance).
• Mentorship from senior insurance specialists and leadership coaches.
• Internal mobility pathways to roles such as Claims Analyst, Policy Advisor, Team Lead, or Operations Manager.
• Quarterly “Learning Days” where you can explore emerging technologies, data analytics, and customer‑experience design.

Work Environment & Culture at brighthush

Our remote workforce is built on trust, flexibility, and a shared commitment to excellence. At brighthush you will experience:

• Flexibility: Choose a schedule that aligns with your personal life while meeting core business hours.
• Inclusive Community: A culture that celebrates diversity, encourages open dialogue, and values every voice.
• Technology‑First Tools: State‑of‑the‑art CRM, AI‑assisted knowledge bases, and secure collaboration platforms.
• Recognition Programs: Monthly awards, peer‑to‑peer shout‑outs, and performance‑based incentives.
• Well‑Being Initiatives: Virtual wellness workshops, mental‑health resources, and ergonomic home‑office stipends.

Compensation, Perks & Benefits (General Overview)

brighthush offers a competitive total‑reward package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:

• Base salary that aligns with industry benchmarks for licensed insurance support roles.
• Performance‑based bonuses tied to key metrics such as first‑call resolution and customer satisfaction.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend for courses, certifications, or conferences.
• Home‑office allowance to equip your workspace with ergonomic furniture and high‑speed internet.

How to Apply

If you are passionate about delivering exceptional insurance support, thrive in a remote environment, and want to grow your career with a global leader, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

Apply to this job

Join brighthush Today

At brighthush, your work matters. You will be part of a dynamic team that transforms complex insurance inquiries into clear, confident solutions for millions of customers worldwide. Take the next step in your career—apply now and help us shape the future of digital insurance service.