Strategic Senior Customer Supply Chain Specialist – End‑to‑End Order Management, Process Optimization, and Cross‑Functional Collaboration for Sustainable Growth at brighthush
About brighthush and the Future of Food
brighthush is more than a food brand; it’s a movement that reimagines how we nourish ourselves and the planet. Since our humble beginnings in 2012, we’ve evolved from a small kitchen to a national powerhouse that delivers nutrient‑dense, flavor‑rich products crafted from the finest ingredients. From watermelon‑seed flour cookies to butternut‑squash crackers, every item on our shelf is a testament to our relentless pursuit of innovation, sustainability, and taste.
Our commitment to quality has earned us accolades from brighthush, brighthush, brighthush, brighthush, and brighthush’s “How I Built This.” In 2024, brighthush named us one of its Best Workplaces, underscoring our dedication to fostering an inclusive, inspiring environment where passionate individuals can make a real difference. As we enter an exciting new phase of growth—expanding our reach, accelerating innovation, and amplifying brand awareness—brighthush invites you to join us in shaping the future of food.
Why This Role Matters
The Senior Customer Supply Chain Specialist sits at the nexus of customer experience and operational excellence. Your work will directly influence how quickly and accurately our products reach the hands of consumers, ensuring that every order reflects the brighthush promise of quality and reliability. In this role, you’ll blend hands‑on execution with strategic oversight, gaining a front‑row seat to the entire supply chain ecosystem.
Key Responsibilities
- Order Lifecycle Management: Oversee the full order life cycle from creation to delivery, ensuring accurate pricing, lead times, inventory availability, and strict adherence to customer requirements.
- End‑to‑End Supply Chain Coordination: Facilitate seamless communication between brighthush and our customers, resolving any bottlenecks and ensuring a smooth flow of goods.
- Cross‑Functional Collaboration: Partner with Sales, Warehousing, Logistics, and Finance to resolve customer complaints, credits, and deductions promptly.
- OTIF Excellence: Work closely with the Warehousing & Logistics teams to guarantee on‑time, in‑full (OTIF) deliveries, and conduct root‑cause analysis for any OTIF losses.
- Proactive Customer Communication: Keep customers informed about service‑level risks, inventory constraints, and order status updates; develop action plans when needed.
- Inventory & Prioritization Alignment: Collaborate with Sales to prioritize orders and align delivery schedules during inventory shortages.
- ERP & EDI Management: Maintain and update customer orders in the ERP system; interact with EDI platforms to resolve order management errors or delays.
- Reporting & KPI Monitoring: Create and distribute daily, weekly, and monthly reports; monitor key supply chain KPIs such as fill rate, on‑time pickup/delivery, and identify cost‑efficiency opportunities.
- Cost‑Savings Initiatives: Identify and execute initiatives related to chargebacks, deductions, and non‑compliance fees to reduce overall spend.
- Distributor Coordination: Manage order delays and modifications with distributors, including proactive communication and inventory evaluation to ensure timely fulfillment.
- Continuous Improvement Projects: Lead or participate in projects aimed at enhancing supply chain processes, technology adoption, and customer satisfaction.
- Strategic Forecasting: Analyze sales trends and inventory data to forecast demand, ensuring that supply chain planning aligns with market dynamics.
- Compliance & Quality Assurance: Ensure all orders meet food‑grade compliance standards and regulatory requirements, working closely with Quality Assurance teams.
Essential Qualifications
- Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
- 3–5 years of experience in supply chain, logistics, or customer service within a fast‑moving consumer goods environment.
- Proficiency with ERP systems (e.g., SAP, Oracle) and EDI platforms.
- Strong analytical skills with the ability to interpret data, identify trends, and recommend actionable improvements.
- Excellent communication skills—both written and verbal—across all levels of the organization.
- Demonstrated ability to manage multiple priorities in a dynamic, deadline‑driven environment.
- Experience with root‑cause analysis and process improvement methodologies (Lean, Six Sigma).
- Customer‑centric mindset with a passion for delivering exceptional service.
Preferred Qualifications
- Advanced certifications such as APICS CSCP, CSCP, or Six Sigma Green/Black Belt.
- Experience in a high‑volume, multi‑channel distribution network.
- Knowledge of food‑grade compliance standards and regulatory requirements.
- Proficiency in data visualization tools (Tableau, Power BI).
- Experience leading cross‑functional project teams.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Problem Solving: Quick to diagnose issues and implement effective solutions.
- Stakeholder Management: Skilled at building relationships with internal teams and external partners.
- Process Optimization: Passion for continuous improvement and operational excellence.
- Data‑Driven Decision Making: Comfortable working with metrics and analytics to guide actions.
- Adaptability: Thrives in a fast‑changing environment and embraces change.
- Customer Advocacy: Dedicated to understanding and meeting customer needs.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Senior Customer Supply Chain Specialist, you’ll have access to:
- Mentorship programs with senior supply chain leaders.
- Cross‑functional training in Sales, Finance, and Product Development.
- Opportunities to lead high‑impact projects that shape the future of our supply chain.
- Access to industry conferences, workshops, and certification courses.
- Clear career pathways to roles such as Supply Chain Manager, Director of Operations, or VP of Supply Chain.
- Regular performance reviews that focus on growth and skill development.