Seasoned Logistics Coordinator & Customer Service Specialist – Freight Routing, Billing, and Global Supply Chain Excellence

About brighthush

At brighthush, we are redefining the way goods move across the globe. Our mission is to create seamless, sustainable, and customer‑centric logistics solutions that empower businesses to thrive in an increasingly interconnected world. With a focus on innovation, data‑driven decision making, and a culture of continuous improvement, we partner with airlines, ocean carriers, trucking fleets, and freight forwarders to deliver reliable, cost‑effective transportation services. Whether you’re a small startup or a multinational enterprise, we bring the same level of dedication, expertise, and personalized service to every shipment.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking team that values creativity, autonomy, and professional growth. We offer a flexible, remote‑first environment that empowers you to balance work and life while staying connected to a vibrant community of logistics professionals. Our commitment to employee development is reflected in ongoing training, mentorship programs, and clear career pathways that allow you to advance from coordinator to senior logistics manager or operations director.

Key Responsibilities

As a Logistics Coordinator & Customer Service Specialist, you will be the linchpin that keeps our supply chain humming. Your day‑to‑day tasks will include:

• Inbound Communications: Answer and route incoming phone calls and emails to the appropriate team members, ensuring timely and accurate information flow.
• Freight Dispatch & Routing: Plan and execute freight routes for air, ocean, and trucking carriers, optimizing for cost, transit time, and service level agreements.
• Tracking & Tracing: Monitor shipments in real time, resolve delays, and provide proactive updates to customers and internal stakeholders.
• Quoting & Billing: Generate accurate freight quotes, prepare invoices, and follow up on payment collections, maintaining meticulous billing records.
• Logistics Coordination: Coordinate pickups, deliveries, and customs clearance for ocean shipments, ensuring compliance with all regulatory requirements.
• Data Management: Enter and update shipment data in our proprietary logistics platform, maintaining data integrity and confidentiality.
• Process Improvement: Identify bottlenecks, propose solutions, and collaborate with cross‑functional teams to streamline operations.
• Customer Advocacy: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and building long‑term relationships.

Essential Qualifications

We’re looking for a candidate who brings a blend of technical know‑how, organizational prowess, and a passion for customer service. The following qualifications are mandatory:

• High school diploma or GED (college coursework in logistics or business is a plus).
• Minimum of 2 years of hands‑on freight experience, including air and trucking freight.
• Proficiency in quoting air and ocean freight, with a solid understanding of freight rates, tariffs, and carrier contracts.
• Strong mathematical skills for cost calculations, rate comparisons, and volume‑based pricing.
• Excellent computer literacy: advanced proficiency in Microsoft Outlook, Word, and Excel; familiarity with logistics software (e.g., CargoWise, Descartes, or similar) is highly desirable.
• Exceptional organizational and time‑management abilities, capable of juggling multiple shipments and deadlines simultaneously.
• Self‑sufficiency and a proactive mindset; you should thrive in a remote, independent work environment.
• Excellent verbal and written communication skills, with the ability to explain complex logistics concepts to non‑technical stakeholders.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Experience handling heavy or oversize freight, including regulatory compliance and special handling requirements.
• Knowledge of major domestic and international airports, seaports, and freight hubs.
• Familiarity with customs documentation and import/export regulations.
• Previous experience in a customer‑service role within the logistics or transportation industry.
• Basic programming or database skills (SQL, Python) for data analysis and reporting.
• Certification in logistics or supply chain management (e.g., APICS, CSCMP).

Core Skills & Competencies

Success at brighthush hinges on a blend of hard and soft skills. We value:

• Analytical Thinking: Ability to dissect complex logistics challenges and devise data‑driven solutions.
• Attention to Detail: Precision in data entry, billing, and documentation to avoid costly errors.
• Adaptability: Quick learning curve for new systems, carrier policies, and market dynamics.
• Collaboration: Working effectively with cross‑functional teams—sales, operations, finance, and IT—to achieve shared goals.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building lasting client relationships.
• Problem‑Solving: Proactive identification of issues and swift resolution to keep shipments on track.
• Time Management: Prioritizing tasks in a fast‑paced environment while maintaining high quality.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Logistics Coordinator, you’ll have the opportunity to:

• Progress to Senior Logistics Coordinator or Freight Operations Lead, taking on larger, more complex shipments.
• Transition into specialized roles such as Freight Analyst, Customs Compliance Specialist, or Supply Chain Planner.
• Lead cross‑functional projects that drive operational efficiency and cost savings.
• Participate in our brighthush Academy, an internal learning platform offering courses in advanced logistics, data analytics, and leadership.
• Earn industry certifications (APICS, CSCMP, or similar) through sponsored training and exam reimbursements.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team huddles, brainstorming sessions, and social events to foster camaraderie.
• A supportive manager who provides clear expectations, constructive feedback, and recognition for achievements.
• Access to state‑of‑the‑art tools and technology that streamline your workflow and enhance productivity.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and contributions. In addition to base pay, you’ll receive:

• Comprehensive health coverage: medical, vision, and dental plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) with a generous accrual schedule.
• Professional development stipend for courses, conferences, and certifications.
• Wellness program, including gym membership discounts and mental health resources.
• Annual performance bonus potential based on company and individual metrics.

How to Apply

If you’re ready to bring your logistics expertise, customer‑service flair, and passion for innovation to a forward‑thinking team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush by clicking the link below.