Senior Customer Operations Manager – Post‑Sales Excellence & Supply Chain Leadership for Advanced Tactical Communications

About brighthush

At brighthush, we believe that everything starts with our people. We are a global, close‑knit community united by a relentless pursuit to help keep people safer everywhere. Our mission is to build and connect cutting‑edge technologies that protect people, property, and places. From safer schools and hospitals to safer businesses and nations, our solutions foster the collaboration that is critical for safer communities. Join a career that matters and help us build a safer future.

Why brighthush?

brighthush is a leading provider of advanced MANET and MIMO communications systems, reshaping mesh network technology for mission‑critical applications on the ground, in the air, and at sea. Our battle‑proven StreamCaster family of MANET radios and proprietary MN‑MIMO waveform provide the vital communications link for defense, law enforcement, and public safety agencies around the world, even in the toughest operational environments. As a wholly owned subsidiary of brighthush, we combine deep technical expertise with a culture that values innovation, integrity, and impact.

Position Overview

We are looking for a highly motivated Senior Customer Operations Manager to join our Sales Operations team. In this role, you will serve as the primary post‑sales operational liaison between brighthush manufacturing and our largest North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s production roadmap. The role requires travel to brighthush Headquarters in Los Angeles and throughout the continental U.S. to visit key customers, but offers the flexibility of 100% remote work depending on location.

Key Responsibilities

• Act as the primary point of contact for key North America customers post‑sale, managing day‑to‑day operational needs and escalations.
• Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
• Collaborate directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.
• Track and manage open purchase orders to ensure on‑time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.
• Identify and escalate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.
• Provide continuous improvement recommendations to enhance post‑sales processes, customer satisfaction, and operational efficiency.
• Collaborate with cross‑functional teams—including Engineering, Quality Assurance, and Supply Chain—to resolve customer issues and drive product improvements.
• Maintain accurate and up‑to‑date customer and order data in our ERP system, ensuring data integrity and compliance with federal contract requirements.
• Travel up to 30% of the time to brighthush HQ in Los Angeles and throughout the continental U.S. to visit key customers and attend industry events.

Essential Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years of experience in a post‑sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
• Strong analytical skills to interpret production schedules, purchase orders, and demand forecasts, identifying and resolving discrepancies.
• Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident) due to clients under U.S. federal contracts.
• Successful clearance of a background check and drug test.

Preferred Knowledge, Skills, and Abilities

• Military background with experience in logistics, operations, or program coordination.
• Familiarity with defense hardware, communications systems, or tactical equipment.
• Experience with OEM or government contract environments.
• Strong project management skills and the ability to handle multiple priorities in a fast‑paced environment.
• Knowledge of MIMO and MANET technologies is a plus.

Working Conditions & Physical Requirements

• Lift equipment up to 20 lbs.
• Travel up to 30% of the time to brighthush HQ and key customer sites.

Compensation & Benefits

Competitive salary range: $85,000 – $95,000 annually, commensurate with experience. In addition to a robust benefits package, brighthush offers:

• Incentive bonus plans aligned with company and individual performance.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• 10 paid holidays and generous paid time off (PTO) packages.
• Employee Stock Purchase Plan.
• Paid parental and family leave.
• Remote work flexibility and relocation support where applicable.
• Continuous learning and development opportunities, including certifications and training in supply chain, project management, and advanced communications.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Customer Operations Manager, you will:

• Gain exposure to high‑impact projects that shape the future of tactical communications.
• Develop expertise in federal contracting, supply chain optimization, and customer success.
• Lead cross‑functional initiatives that drive operational excellence and product innovation.
• Progress into leadership roles such as Director of Customer Operations, Global Supply Chain Lead, or Program Management Officer.
• Participate in mentorship programs, industry conferences, and internal knowledge‑sharing forums.

Company Culture & Values

brighthush is built on a foundation of people‑first and community‑focused culture. We empower every team member to be their most authentic self and to do their best work to deliver on the promise of a safer world. Our core values include:

• Integrity: We act with honesty and transparency in all our interactions.
• Innovation: We continuously push the boundaries of technology to solve complex challenges.
• Collaboration: We work together across disciplines to achieve shared goals.
• Excellence: We strive for the highest standards in product quality and customer service.
• Impact: We measure success by the difference we make in the lives of our customers and communities.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete our Reasonable Accommodations Form.

How to Apply

If you are passionate about ensuring that critical communications systems reach the hands of those who need them most, we encourage you to apply. Submit your resume and a cover letter detailing how your experience aligns with the responsibilities and qualifications outlined above. Join brighthush and help us keep our heroes connected.