Seasoned Loss Prevention & Customer Experience Specialist – Champion Retail Security, Guest Satisfaction, and Team Collaboration at brighthush

About brighthush

brighthush is a Fortune 100 global retailer that has reshaped the off‑price landscape with a vibrant portfolio of brands and a relentless commitment to value. With more than 2,000 stores across the United States and a growing international footprint, brighthush delivers an energetic, customer‑centric shopping experience that blends affordability with style. Our culture is built on the belief that every team member is a guardian of safety, a steward of service, and a catalyst for community impact.

Why brighthush is the Place to Grow Your Career

As a Loss Prevention & Customer Experience Specialist, you will be the frontline defender of our merchandise, the first point of contact for our guests, and a key partner in driving operational excellence. At brighthush, we empower our associates with the tools, training, and recognition they need to thrive. In return, we offer:

• Competitive hourly wages ranging from $14.00 to $17.10 per hour, scaled by experience and performance.
• A comprehensive benefits package that includes health, dental, vision, and life insurance, as well as a 401(k) plan with company match.
• Employee discounts on brighthush merchandise, child‑care and cell‑phone plans, pet insurance, and more.
• Professional development opportunities, mentorship programs, and clear career pathways.
• A culture that celebrates diversity, fosters collaboration, and rewards integrity and innovation.

Key Responsibilities

In this role, you will blend customer service excellence with proactive loss prevention tactics. Your day‑to‑day duties will include:

• Delivering courteous, knowledgeable assistance to guests, ensuring a positive shopping experience.
• Engaging shoppers with a friendly presence, offering product information, and addressing any concerns.
• Observing and enforcing accurate checkout procedures to minimize shrinkage.
• Acting as an effective deterrent to theft through visible presence and customer engagement.
• Communicating shrink‑related concerns promptly to Store Management and Loss Prevention teams.
• Collaborating with store leadership to complete shrink‑related activities and support store goals.
• Promoting a culture of honesty and integrity, encouraging associates to use shrink‑reduction resources.
• Maintaining safety awareness and supporting a safe environment for both customers and staff.
• Following through on commitments, achieving goals with minimal supervision, and adapting to changing priorities.
• Adhering to all labor laws, company policies, and procedures.
• Performing additional duties as assigned to support store operations.

Essential Qualifications

We’re looking for candidates who bring the following:

• Excellent communication skills, both verbal and written.
• Sound judgment and the ability to respond appropriately to unexpected situations.
• Strong teamwork orientation, working effectively with peers and supervisors.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• 0–2 years of retail or security experience (or equivalent experience).
• High school diploma or equivalent; additional training in loss prevention or customer service is a plus.

Preferred Qualifications

While not required, the following will give you an edge:

• Prior experience in a loss prevention or retail security role.
• Knowledge of retail operations, inventory management, and shrink‑reduction strategies.
• Experience with point‑of‑sale (POS) systems and checkout procedures.
• Basic understanding of safety and emergency protocols.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

Success in this role hinges on a blend of technical and interpersonal skills:

• Customer‑First Mindset: Ability to anticipate guest needs and deliver personalized service.
• Observational Acumen: Keen eye for detail and the ability to spot suspicious behavior.
• Conflict Resolution: Skillful de‑escalation of tense situations while maintaining professionalism.
• Team Collaboration: Willingness to partner with loss prevention specialists and store associates.
• Adaptability: Comfortable adjusting to new procedures, technologies, and shifting priorities.
• Integrity: Commitment to honesty, confidentiality, and ethical conduct.
• Physical Stamina: Ability to stand, walk, and move around the store for extended periods.

Career Growth & Learning Opportunities

At brighthush, we invest in your future. As a Loss Prevention & Customer Experience Specialist, you’ll have access to:

• On‑the‑job training in loss prevention techniques, customer service best practices, and safety protocols.
• Mentorship from experienced loss prevention managers and senior store leaders.
• Cross‑functional exposure to merchandising, inventory control, and store operations.
• Clear advancement pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Manager.
• Leadership development programs, including workshops, e‑learning modules, and coaching sessions.

Work Environment & Culture

brighthush thrives on collaboration, respect, and a shared commitment to excellence. You’ll find:

• A supportive, open‑door environment where ideas are welcomed and feedback is constructive.
• A diverse workforce that celebrates different perspectives and backgrounds.
• Regular team‑building activities, recognition programs, and community outreach initiatives.
• State‑of‑the‑art store facilities, technology, and safety equipment.
• Flexible scheduling options to accommodate personal and professional commitments.

Compensation & Benefits

In addition to competitive hourly wages, brighthush offers a robust benefits package tailored to your needs:

• Health, dental, and vision insurance plans with low employee contributions.
• 401(k) plan with company match and early‑retirement options.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee discounts on brighthush merchandise, child‑care services, and cell‑phone plans.
• Pet and legal insurance, credit union membership, and referral bonuses.
• Employee Assistance Program (EAP), smoking cessation support, and bereavement leave.
• Short‑term and long‑term disability coverage, life insurance, and health savings accounts (HSA).
• Auto and home insurance discounts, scholarship programs, and educational support.

Location & Schedule

Position: Loss Prevention & Customer Experience Specialist Store: brighthush HomeGoods Store 0567 Address: 8600 Ward Parkway, Kansas City, MO Schedule: Flexible – includes evenings, weekends, and holidays as needed.

How to Apply

Ready to protect our brand and elevate the guest experience? Click the link below to submit your application and join the brighthush family.

Apply to this job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Final Thoughts

As a Loss Prevention & Customer Experience Specialist at brighthush, you’ll be at the heart of a mission that blends customer delight with security excellence. Your contributions will directly impact the safety of our merchandise, the satisfaction of our guests, and the overall success of our stores. If you’re passionate about retail, committed to integrity, and eager to grow in a supportive, forward‑thinking environment, we encourage you to apply today. Join brighthush and help us continue to set the standard for off‑price retail worldwide.