Seasoned Loss Prevention & Customer Experience Specialist – Retail Security & Front‑Line Service Associate II at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium merchandise at unbeatable prices to millions of shoppers worldwide. With a footprint that spans thousands of stores across the globe, brighthush has earned a reputation for relentless innovation, customer obsession, and a culture that champions diversity, collaboration, and continuous growth. As part of our commitment to creating safe, welcoming shopping environments, we are seeking a dedicated Loss Prevention Customer Service Associate II to join our dynamic team.

Why brighthush?

At brighthush, you’ll be part of a Fortune 100 organization that thrives on creativity, teamwork, and a relentless pursuit of excellence. Our employees enjoy:

• Competitive hourly pay ranging from $15.50 to $18.60, commensurate with experience and skill level.
• Comprehensive benefits including health, dental, vision, and life insurance.
• 401(k) plans with company contributions and matching.
• Paid time off, holidays, and parental leave.
• Employee discounts on merchandise, cell phones, pet insurance, and more.
• Professional development programs, mentorship, and clear career pathways.
• A supportive, inclusive workplace that celebrates individuality and promotes work‑life balance.

Key Responsibilities

As a Loss Prevention Customer Service Associate II, you will serve as the first line of defense against theft and loss while ensuring a positive shopping experience for every customer. Your day‑to‑day duties will include:

• Visual Deterrence: Maintain a visible, approachable presence at the front of the store or in key departments to deter potential loss and dishonesty.
• Customer Engagement: Greet shoppers warmly, offer assistance, and refer complex inquiries to store management or customer service via company‑issued radio.
• Incident Observation & Reporting: Monitor store activity, identify suspicious behavior, and document incidents using the AIIM Case Management system.
• Emergency Response: Review and understand the Store Emergency Response Guide; act swiftly and safely during critical incidents.
• Safety Sweep: Conduct a thorough closing safety sweep in partnership with store management to ensure all areas are secure.
• Uniform & Equipment Compliance: Wear the approved uniform and body‑worn camera at all times, ensuring equipment is functional and properly maintained.
• Collaboration: Work closely with loss prevention teams, store management, and other departments to uphold brand integrity and store policies.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to process enhancements that improve safety and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 0–2 years of retail or security experience; prior loss prevention experience is a plus.
• Strong verbal and written communication skills.
• Sound judgment and decision‑making abilities, especially in high‑pressure situations.
• Ability to work independently while maintaining a strong partnership with team members.
• Excellent organizational skills and time‑management capabilities.
• Physical stamina to stand for extended periods and perform routine store patrols.
• Proficiency with radio communication and basic computer usage.

Preferred Qualifications

• Experience with body‑worn camera technology and incident documentation.
• Knowledge of loss prevention best practices and retail security protocols.
• Previous exposure to AIIM Case Management or similar incident reporting systems.
• Background in customer service or retail operations, with a proven track record of enhancing customer experience.
• Demonstrated ability to handle confidential information with discretion.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service while safeguarding store assets.
• Situational Awareness: Keen observation skills to detect potential threats or irregularities.
• Conflict Resolution: Ability to de‑escalate tense situations calmly and professionally.
• Team Player: Collaborative attitude, supporting colleagues and management alike.
• Adaptability: Flexibility to adjust to changing store dynamics, schedules, and priorities.
• Integrity: Commitment to upholding brighthush’s values and maintaining a professional stance at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Loss Prevention Customer Service Associate II, you will have the opportunity to:

• Progress to senior loss prevention roles, such as Loss Prevention Supervisor or Manager.
• Transition into broader retail operations, merchandising, or customer experience leadership.
• Participate in specialized training programs covering advanced security techniques, leadership development, and retail analytics.
• Earn certifications in loss prevention, safety compliance, or customer service excellence.
• Benefit from mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Company Culture

brighthush fosters an environment where every employee feels valued and empowered. Our culture is built on:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Collaboration: Cross‑functional teamwork that drives innovation and problem‑solving.
• Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and public shout‑outs.
• Community Engagement: Volunteer initiatives, charity partnerships, and local outreach programs.
• Work‑Life Balance: Flexible scheduling, remote work options where applicable, and supportive policies for personal well‑being.

Compensation, Perks, and Benefits

While the starting hourly rate ranges from $15.50 to $18.60, the total compensation package at brighthush is designed to reward dedication and performance:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company matching contributions.
• Paid time off, holidays, and parental leave.
• Employee discounts on merchandise, cell phones, pet insurance, and more.
• Access to a corporate credit union and financial wellness resources.
• Employee assistance programs (EAP) for mental health support.
• Opportunities for tuition reimbursement and professional development courses.

How to Apply

If you’re ready to join a forward‑thinking team that values safety, service, and growth, we encourage you to apply today. Submit your resume and cover letter through our online portal, and let us know why you’re the perfect fit for the Loss Prevention Customer Service Associate II role at brighthush.

Closing Statement

At brighthush, we’re not just a retailer; we’re a community that thrives on innovation, integrity, and a shared commitment to excellence. As a Loss Prevention Customer Service Associate II, you’ll play a pivotal role in protecting our assets, enhancing customer satisfaction, and contributing to a culture of safety and respect. If you’re passionate about retail security, customer experience, and continuous learning, we want to hear from you. Join brighthush and help us create safer, more enjoyable shopping experiences for everyone.